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Review summary

Created with AI, based on recent reviews

Looking at 341 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the wonderful fragrances of the soaps and mention how refreshing the products feel throughout the entire day. Reviewers state that placing orders is remarkably simple and the items consistently live up to their advertised expectations. Many people note that the items leave their skin feeling exceptionally soft, perfectly clean, and completely without any unwanted residue. However, some customers also noted that they experienced frustrating shipping delays, tracking issues, and completely missing shipments. A few other people also felt that the delivery service was slow, communication was poor, or packages arrived at incorrect addresses.

What people talk about most

Product

People report positive experiences with product, highlighting the wonderful and refreshing fragrance that... See more

Quality

Customers had positive experiences with quality, highlighting wonderful fragrances and soft skin. Consumers... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the user-friendly website and... See more

Order

Users describe positive interactions with order, highlighting that the website is user friendly and placing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise quick shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was skeptical but after receiving the product I knew I made the correct choice. I felt the difference between using the Kaori soap versus regular bar soap. I dont have that film or residue that is l... See more

Rated 5 out of 5 stars

The smell is lovely, using the exfoliating pouch leaves my skin fresh, feeling tingly and smooth. Having used for several weeks now, I am really pleased with the soap and body wash. Placing my first... See more

Rated 5 out of 5 stars

After placing my order a young lady texted me personally and asked me several question and spoke with me for a few moments. She was very polite and informative. Her name. Naomi.


4.7

Excellent

TrustScore 4.5 out of 5

440 reviews

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1-star

No history of asking for reviews

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4.7

All reviews

(440)

428 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Good luck on getting a refund.

I purchased the soap and deodorant. When I opened the package it came in, I found the scent unpleasant. I immediately sent an email to the email address indicated, no response. I sent a second email, no response. They say 60 day refund on their website. It's now been a week and no response. This product is not cheap and I thought a reputable company like theirs would honor their own refund policy. Very disappointing because of all of the positive reviews. Now I'm out over $50 for a product that I was told was fully refundable. Make sure you want the product because it's yours for life with this company. I would recommend buying this on Amazon. At least they are honest and provide refunds.

August 31, 2026
Unprompted review
Rated 4 out of 5 stars

I was a little confused by the ordering…

I was a little confused by the ordering process (thus only four stars), but once I managed to get past it, I received a personal text immediately upon receipt of order! Naomi and I bounced back and forth for delivery address confirmation and chatted about my situation. Very comforting! Excited to try it!

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

I love this persimmon soap

I love this persimmon soap! It is light and refreshing. Another great thing about is that it leaves no scummy residue on your tub or skin! I’m enjoying it❤️

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

After just one use

After just one use, the 'old lady smell' was gone! I know that with consistency, t will mitigate that foul odor that nobody notices but me. I was unaware of the body wash and will try that next.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Since starting Kaori products

Since starting Kaori products, I feel a lot more confident about my body. I don't worry about any unpleasant odors and my skin feels softer, especially on my face. I'm glad I stocked up....if you haven't tried it, I highly recommend. You won't be sorry.

August 24, 2026
Unprompted review

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