I was trying to get tickets for the Mad King at Stratford upon Avon, a play. Firstly there is no facility to list the date, exact seats, so you are buying blind unless the seller tells you the i... See more
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Bought some tickets for a rave that had been sold out for months. We bought our tickets one day before the event and we got them for less than if we had bought them through the website. Tickets were a... See more
I already went to plenty of concerts, scoring last minute tickets at super affordable prices via ticketswap. I also like the recommendations they give! I ended up going to Tiësto in Brussels a few wee... See more
Great platform to buy and sell tickets safely. Support has always been helpful. I like that they set a price limit, but sometimes people can skirt that and there can be scalpers if the event is not we... See more
Company details
About TicketSwap
Written by the company
Start using now to buy or sell tickets for concerts, festivals, gigs, clubs, theatres and other events.
There are no hidden fees and no unfair prices. Ticket sellers can only ask up to 20% above the ticket face value. TicketSwap checks the tickets listed on the platform, and verifies sellers and buyers to ensure safe transactions.
Why TicketSwap?
Help & Support
Help & Support
Why TicketSwap
Written by the company
- TicketSwap is a safe, convenient and fair place to buy and sell e-tickets for concerts, festivals, sports events, theatre and days out.
Contact info
Rokin 75, 1012KL, Amsterdam, Netherlands
- info@ticketswap.com
- ticketswap.com
4.4
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Invalid ticket, no response from support
I bought a ticket on TicketSwap. When I got to the festival, the scanner rejected it as fake/invalid. I couldn't enter. I immediately opened a support case and sent a photo of the scanner error. I've been waiting for weeks. Every time I check, it just says "Help is on its way We are aware of this conversation and will help you as soon as we can." but no one actually shows up. It's just automated messages. I have all the proof. I'm worried that I'm going to hit the 30-day deadline where I can't claim anymore. This is getting ridiculous.
August 12, 2026
Unprompted review
Reply from TicketSwap
Hi Cátia,
Thank you very much for sharing this review with us.
We are deeply sorry to hear that you were unable to gain entry to the event with the ticket you have purchased because the event strictly enforced personalised ticket checks.
We apologise for the inconvenience this has caused. TicketSwap will take full responsibility for this situation and will refund you.
The refund, including our service fees, will be credited to your bank account within 5 working days.
We hope that this gesture helps reinforce your trust in us. We rarely encounter issues with tickets sold through our platform, but in the unlikely event that a problem does occur, we stand behind both our buyers and our sellers. We hope this refund reflects that.
Again, our apologies for the inconvenience.
Best regards,
TicketSwap.
Joke of a company
Joke of a company, seller opened a case due to tickets having early entry and apprently not being able to attend (ticket swap scan and verifies this when uploaded, buyer also hasn’t bothered to give anymore communication since case was opened) been trying for 24 days now to have this revolved and been told over 6 times that it has been passed onto a team mate to look into (shock it hasn’t) I’ve left countless messages and emails to them and I am now being ignored purposely by the company, wouldn’t bother using this platform again as they’re not helpful what so ever just care about taking peoples money
August 1, 2026
Unprompted review
Reply from TicketSwap
Hi Kelly,
Thank you for sharing this review with us.
We are deeply sorry that your buyer is no longer responding in the conversation.
For future references, as a seller, you are responsible to indicate the correct information in the description of your listing to avoid this type of situation.
We have now closed the conversation with your buyer and unlocked the payment since she is not responding anymore.
Feel free to reach out to us if you have any questions.
Best regards,
TicketSwap.
Got Ripped Off and Received No Help At All.
Great if it all goes smoothly but if it doesn't good luck! Got totally conned by someone on Ticketswap (not Ticketswap's fault in fairness) but they have been about as effective as an ashtray on a motorbike when it comes to recovering the £330 I have lost.
August 24, 2026
Unprompted review
Reply from TicketSwap
Hi Simon,
Thank you very much for your review.
We are deeply sorry to read that you have encountered such an experience.
We have asked you to provide us with your account's information in order for us to help you resolve any matter you're facing. Unfortunately, you haven't come back to us, therefore we can't find you to help you out.
If you still need help, please email us at info@ticketswap.com, we'd be happy to help you out.
Our sincere apologies for the inconvenience.
Best regards,
TicketSwap.
I got scammed and no one is helping
I purchased tickets for a gig 20 days ago and when I arrived there, we couldn't enter because apparently someone already entered with the same ticket. I filed a complaint via the app and received the feedback that "i should try to resolve the issue with the seller". We didn't resolve the issue, since she says she sold two tickets (might have been twice the same ticket, but that's not her problem) so she wants money for both tickets. We have tried to involve someone of Ticketswap in the conversation for 15 days but still no one is getting involved in the conversation. I honestly think that when you pay this much fee to ensure your ticket is valid, the least would be you can get in touch with a human who can provide some feedback.
August 4, 2026
Unprompted review
Reply from TicketSwap
Hi Tamara,
Thank you for sharing your experience with us. We’re very sorry for the frustration and inconvenience you experienced, especially after being unable to enter the event.
We have now investigated the situation and can confirm that your seller sold the same ticket twice. We have therefore issued you a full refund for your purchase, which you should receive in your bank account within the next 5 business days.
We sincerely apologize again for the inconvenience caused and for the time it took to resolve the situation. We hope that the refund helps bring this matter to a satisfactory conclusion.
Kind regards,
TicketSwap.
Great and thankyou
August 20, 2026
Quick and easy.
December 22, 2025
I think you guys take way too much…
I think you guys take way too much profit and have an huge monopoly on this market
August 21, 2026
Reply from TicketSwap
Hi Bart,
Thank you for sharing your feedback with us.
We understand that it can be a bummer to have to pay service fees, and we would like to explain why we charge these service fees. To help keep buying and selling safe and fair on our platform, we charge a fee as compensation.
If you sell a ticket, we charge a 5% service fee. There's a minimum service fee of €1.50. And if you’re buying a ticket, there’s a 7% service fee. We also charge a 3% transaction fee for each payment any buyer makes. There's a minimum service fee of €1.50. This makes sure we can provide a safe and fair ticket marketplace and keep a great standard of support for all our fans.
We hope this answers your questions and clarifies why we charge these fees. If you have any further questions, please do not hesitate to contact us. Our support team is always ready to help you.
Kind regards,
TicketSwap.
I put my ticket up for sale 20 minutes…
I put my ticket up for sale 20 minutes ago and it has already sold.
I have always had a very positive experience with ticket swap and find them very efficient and helpful.
August 20, 2026
Unprompted review
Super easy!
August 17, 2026
Love
I already went to plenty of concerts, scoring last minute tickets at super affordable prices via ticketswap. I also like the recommendations they give! I ended up going to Tiësto in Brussels a few weeks back, and I had no clue he was coming if I didn't see it on Ticketswap! Got a good priced ticket and had one of the most memorable nights ever! Only downside is that some concerts can be shut down on TS suddenly without warning. That's how I missed out on Bad Bunny tickets, as I (like always) was waiting until the day of the concert. Was just not aware this could happen (but I am now :)) .
December 14, 2025
Max +5% on original ticketprice
Max +5% on original ticketprice, so from €100 you go to €105 and then you pay 5% administration fee so you only get €99.75, while original tickets on website in later waves go for +€180.
Ticketswap should reconsider about maximum prices of tickets as long as event is not sold out, this is straight corruption.
August 13, 2026
Reply from TicketSwap
Hi Alex,
Thank you for taking the time to share your review with us.
In Belgium, it is not permitted to make a profit from the resale of tickets. When a ticket is sold on TicketSwap, we charge a 5% service fee. To ensure that our Belgian users do not incur a loss when reselling their tickets, we are permitted to allow a resale price increase of up to 5%, which covers our service fee. However, the percentage must correspond exactly to our fee; otherwise, the resale would not comply with Belgian regulations.
Unfortunately, we are therefore unable to change this policy, as it is determined by Belgian law rather than by TicketSwap.
We appreciate your understanding and thank you for using TicketSwap.
Kind regards,
The TicketSwap Team.
good stuff :)
March 3, 2026
Very trustful and secure company
Very trustful and secure company! Highly reccomended!
August 17, 2026
Unprompted review
Easy to use and safe.
August 16, 2026
They had said someone would be in…
They had said someone would be in contact with me heard nothing back multiple messages send the took an electric picnic ticket from em and wouldn't let me apply my iban details to receive payment from selling my ticket
August 14, 2026
Unprompted review
Reply from TicketSwap
Hi Naomi,
Thank you for your review and for your patience! Unfortunately, due to major busy times, we were unable to respond to all correspondence in time, apologies for this.
We see that your chat has been assigned to one of our agents, so it will be picked up today!
If you have any further questions, please do not hesitate to contact us. Our support team is always ready to help you.
Kind regards,
TicketSwap
Sold a ticket 2 years ago
Sold a ticket 2 years ago, found out that TicketSwap didn’t payed the money. I contacted support who is an AI, said my payments are right, so they will check why I didn’t got my money. Never ever got a reply, just ahother message saying sorry for not contacting me IN TIME (not egen contacted me just AI), and to start a new report. Started a new report, same AI message saying they will check whats the problem….
August 15, 2026
Unprompted review
Reply from TicketSwap
Hi Matyas,
Thank you very much for sharing this review with us.
Due to a bug in our system, your payment around that date is showing as “Pending.” In reality, it has been successfully processed, as you can confirm by checking your bank statement from that period. We have also sent you the receipt from the payment in the chat you have opened with us.
We deeply apologize for the confusion.
Kind regards,
TicketSwap.
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