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viagogo Reviews 

8,402
•
TrustScore 4 out of 5

3.9

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Looking at 456 reviews, reviewers had a great experience with this company. Customers genuinely appreciate how quick, intuitive, and straightforward the purchasing process is, with many receiving their digital tickets seamlessly. People also mention that accessing events and entering major venues goes smoothly once tickets are successfully transferred to their accounts. Some reviewers were not happy with the high ticket prices and heavy administrative fees added during the final checkout stage. Others mentioned feeling quite stressed due to receiving their tickets late right before the scheduled start of the event. A few consumers also noted that general uncertainty around ticket delivery methods caused unnecessary worry and frustration.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order, as customer experiences vary significantly. Many consumers... See more

Price

Clients share ambiguous opinions on price, with many reviewers reporting great deals, amazing rates, and... See more

Website

Customers had ambiguous experiences with website, starting with initial fears and reluctance due to inflated... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the fast mobile... See more

User experience

People report positive experiences with user experience, highlighting the intuitive interface and smooth,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Amazing service, very quick communication and super nice staff and chat agents!! The price of the tickets was high, especially because of the hidden fees, but its nowadays expected from almost every t... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more

Company details

  1. Event Ticket Seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.

Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(8,402)

1,043 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I LOVED working with Viagogo

I LOVED working with Viagogo! I was able to secure GREAT seats, at the last minute, to an AMAZING event!

Thanks, Viagogo. I will definitely be sure to use your site again when I'm in need of tickets 🎟

August 22, 2026
Unprompted review
Rated 4 out of 5 stars

Great tickets for Ariana Grande

Great tickets for both Bruno Mars & Ariana Grande concerts. A lot more expensive than classic artist sales but very reliable sellers and the absolute pleasure to see our favorite artists on stage. Good client service too. Only buy from sellers that are Viagogo approved (with a star) to avoid any scam.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

It was a last min booking

It was a last min booking, I found a good ticket , amazing price and a very good seat, I was happy with the entire experience. Thank you.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fast tickets delivery

The tickets got transferred directly to my ticketmaster after I paid. It was a mobile transfer and the seller was quick to send them. Everything went smoothly and I went to the concert without a problem.

August 22, 2026
Unprompted review

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