The Curious Drinker Reviews 

Craft Gin Club has been brilliant ive been a member for years, great boxes and great customer service.

Thanks to Emma for handling my cancellation and confirming no more payments will be taken. Emma dealt with my request courtiously and professionally with a follow up email.

I cancelled, reluctantly accepting the product I had just been told was coming, spoke to them cancelling - next month they did exactly the same thing - so ignored my cancellation or perhaps reinstated it without input from me, product good, service not so good.

Anna dealt with my problem straight away.
I thought this was a separate company to the Craft GinClub.
My husband is a member of Craft Gin Club and he wishes to keep the membership.
Thank you

Desmond Jones was great. Very helpful and friendly to deal with. Really great service.

I spoke to Desmond Jones to cancel my membership and he went through it in less than a minute. Very helpful. The company however are annoying.
Unlike other subscription services you don't get an email before your parcel is sent. You just get a notification of billing. There is no way to cancel the delivery other than email where they will tell you it is too late.
Cancelling your membership appears to be simple. You just click through the cancellation options until the end when it says you have to call them! All of these things are blatantly ways to snipe money from people.
Foolish as I was quite happy keeping the membership and skipping when I had too many bottles.

Perfect, thank you Keegan

Great gins and good offers but they have cynically made the cancellation process as difficult as possible which i consider borderline unethical.

Was not clear I was signing up to a subscription when I ordered a one-off box. Cancelling the subscription is in a really obscure part of the website, accessible when you are on a computer (couldn't find it on the phone-based website). Refuse to cancel the order for a subscription box even though they have only processed payment and have not started putting the box together (according to the status on the orders page on their website).

Prohibitive cancellation process. There is a facility on their website to cancel but nothing happened after trying to use it and I got charged the following month.
Email agent wouldn't confirm cancellation, had to call. Telephone agent read off a script about losing benefits gained - UGH. Worst is that their suppport agents embrace this prohibitive cancellation policy. It is so upsetting when staff are forced to surrender good principles for a company. Also no apology or accountability for the fact their online cancellation form doesn't work.
Update: I have seen on their responses to reviews that the online cancellation form should direct users to call to cancel, but mine did not. There was a form to fill on and I was able to submit it, so I expected it to work.

The actual box that I recieved was not great value for money, just two rum miniatures, some crisps a single serving bottle of juice

Despite confirming that they had cancelled my membership, they continued to help themselves to my money, from my credit card the following month .... shocking... very unprofessional

I subscribed to myprotein and these were free gifts from Curious Drinker. I didnt subscribe or sign in and now they are charging me 47 pound per delivery that I can not cancel despite my attempts !!!!!!!

Desmond handled my call with courtesy and efficiency.

Cancelled my membership today, Keegan was polite, courteous and professional throughout the whole process

The person was polite and sounded genuinely sorry I was cancelling. Offered a discount if I would stay,but didn't push when I said I still wanted to cancel.
Disappointed that membership can't be cancelled online and you have to phone up. Have been a member for over 7 years, and feel it's just not the same, and didn't feel it fair that a large amount of points accumulated over the years were simply wiped off for a new reward system.

When I called to cancel, Keenan was friendly and helpful, he offered me the opportunity to continue, with discounts, but didn’t put me under pressure when I said no.
However, I should not have to call to cancel, I should be able to cancel digitally

Anna the representative who spoke to me on the phone was helpful and accommodating, resulting in complete satisfaction.

I had been a long time member of the Craft Gib club the boxes and the service was second to none . Even though I had stopped my subscription I still buy one of boxes as gifts .

I brought a box 7 days ago and checked its tracking it had not been delivered this was a birthday gift .

I chased this with now what they call their selves “The curious drinker” for them only to say the one I had ordered they no longer had . If I had not chased it it would never have been delivered to my intended birthday recipient and I would have paid £51.99 for nothing .

After three e mail exchanges they refused to address the elephant in the room , needless to say I do not recommend this company that have taken over from what was this was formally known as “ The gin club” . I am utterly disgusted in the customer service!!!

Keenan was very helpful and polite. He solved my problem. Thank you.