The Laser Boutique Reviews 

3,944
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 480 reviews, reviewers overwhelmingly had a great experience with this company. Buyers often share that the personalized products arrive promptly and look stunning, perfectly matching the online photos and descriptions. Consumers love the sturdy build and the detailed engraving on items purchased as special gifts for weddings and anniversaries. Furthermore, shoppers frequently highlight the quick response times and helpful assistance provided when requesting custom changes. Some reviewers were not happy with delivery delays, wrong addresses on shipping labels, or poor communication regarding missing parcels. A small number of people also experienced issues with items arriving damaged or featuring poor print quality.

What people talk about most

Product

Consumers find product to be positive, highlighting high-quality craftsmanship, beautiful engraving, and... See more

Quality

People report positive experiences with quality, highlighting that items are beautifully crafted and sturdy.... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that items generally arrive quickly... See more

Order

Reviewers express high satisfaction and delight with their order experience, highlighting quick delivery and... See more

Customer service

Customers report positive experiences with customer service, praising prompt responses, helpful staff, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 sets of engraved champagne flutes, one set for my daughter and son-in-law, and another set for my son and daughter-in-law. They were engraved beautifully with their married names. They ar... See more

Rated 5 out of 5 stars

Really happy with the products i ordered they are exactly like the photo online. The process was super easy and delivery was really fast! Only took around 2 days which is amazing! However one thing to... See more

Company replied

Rated 5 out of 5 stars

I ordered the Personalised Flower Planter Large Trug for my parent's 40th wedding anniversary. I was delighted with how quickly the order was accepted, made and sent out. The product itself is beautif... See more

Company replied

Rated 5 out of 5 stars

I wanted a special gift for a neighbour who had volunteered to cut my enormous and completely overgrown hedge, a mammoth job and one that took over eight hours to complete. Despite never having cut a... See more

Company replied


Company details

  1. Gift Shop
  2. Boutique
  3. Christmas Store
  4. Craft Store
  5. Laser Cutting Service
  6. Novelty Store

Written by the company

What can I say... We love laser cutting ! If its a gift item you need say hi and look at our range.. Follow us ob FB https://t.co/8mrDBHz8zk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(3,944)

479 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, arrived in a couple of days very good product and engraving brilliant, would definitely use again

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Planter trug

I’m really pleased with my planter trug, it’s well made and the personalisation makes it an extra special anniversary gift for my parents.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Viners personalised cutlery set

I ordered a personalised Viners children's cutlery set, and it was everything I expected. The engraving is beautiful and it was delivered really fast! It will make a perfect and lasting gift for my granddaughter. The quality is superb. Thank you!

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

We couldn't have been happier with our…

We couldn't have been happier with our experience with the Laser Boutique! The quality of the engraved wooden pocket knife and multi tool was excellent, especially for the price. The engraving itself was perfect and the recipient was over the moon. We paid slightly extra for the faster delivery and it was with us, well packaged, within days as promised. It would be helpful to consider that if you are looking for a 'professional heavy duty' multi tool like a leatherman, then you need to be prepared to pay the price for one of those. But if you are looking for something of good quality, much lower price, that will be useful and also more personalised, than this is the way to go!

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, affordable and the perfect gift for a friend who has everything. Can't wait to see her face when she opens it.

September 1, 2026
Unprompted review
Rated 4 out of 5 stars

This was a gift for my daughter who…

This was a gift for my daughter who just qualified as a paediatric nurse I bought a gift box to put the watch in but unfortunately the box is too big for the gift to fit into the velvety slots to hold the watch securely the slots to insert at the edge of each side of the watch are too far apart to hold each side of the top of the watch so buying the box was a waste of time. The box is there to display the watch when you open it but this cannot do this.

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

warning to other customers

I ordered on 14 August and paid for 1st Class delivery, but my parcel still hasn’t arrived.

I contacted The Laser Boutique and was told on 21 August that they would chase it up. I followed up again on 24 August but have heard nothing since.

I’m now having to raise a dispute through PayPal to try to get my money back.

Delays can happen, but the lack of communication and follow-up is very disappointing. I would think twice before ordering from them.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, great customer service with a prompt response when I messaged to ask if it could be sent asap.
The product arrived well on time and quality was better quality than expected.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product. I forgot my own anniversary and this lovely family run company got me out of a hole and I really appreciate it I can not wait to see my husbands face he will love it

Thank you

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

I bought 2 sets of engraved champagne…

I bought 2 sets of engraved champagne flutes, one set for my daughter and son-in-law, and another set for my son and daughter-in-law. They were engraved beautifully with their married names.
They arrived quickly but the quality of the glass and engraving is first class. Very well packaged too so arrived in mint condition.
I highly recommend The Laser Boutique and shall definitely use them again.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

As always

As always, merchandise is of a high quality. Arrived on time and packaged well. Very pleased with my purchases.

August 19, 2026
Unprompted review

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