Tangerine Telecom Reviews 

Horrible company - would avoid them at all costs. Was pulled in by their cheap pricing but trust me, the headache and the lack of customer service well worth paying more somewhere else. I've been contacting them for weeks. Without fail, they close all my cases without even contacting me.

Their service cuts out 20+ times a day, you can't get in contact with anyone that will fix the issues. When following their troubleshooting guides it somehow made things worse.... I even upgraded my plan thinking it was the speed but literally nothing changed.

If you want reliable internet, good customer service...avoid this company.

Avoid if you care about work, video calls, or gaming/TV. Useless tech support.

I’m on Tangerine's 500Mbps plan, and it has been an absolute nightmare trying to get them to fix constant connection drops. I'm dropping off work calls, can't watch TV without the dreaded spinning wheel, and can't game online. I basically can't WFH anymore. The speeds look great on speed tests, but the line quality is terrible - it keeps dropping out. Their tech support and complaints team has been completely useless - I have to chase them up constantly. They stall me with vague excuses, make me run tests and send them results which they end up ignoring. I'm on HFC so I'm almost 100% sure it's an issue with the copper. I've asked over and over for them to send a technician. Been a month asking over and over and I keep being told to run more tests. Even with proof that the fault is on the physical NBN line outside the house, their Level 2 support basically gaslit me, saying they "can't see anything" on their screen and refusing to send a technician. Then after we proved it wasn't the Eero, they still sent me a new Eero to test "just in case" because it's their policy...I’ve had a formal complaint open for weeks and it's going absolutely nowhere. I've finally had to lodge a case with the TIO and STILL no one is taking this seriously.

I made this mistake going with them before and warned my partner not to trust them. Be warned - look elsewhere.

i was with another operator and took over by tangerine. Tangerine jacked up the prices and moved payment date to middle of a month rather start or end of a cycle. Purposely designed to make it confusing for customers who are planning to leave will end up paying additional one months pay. from $70 to 112pm.

Customer service fail and ripped me off.

Customer for 4 years no issues then
Tangerine changed over to their new network for fixed wireless.
My router that tangerine supplied at my cost will no longer register on their network. I asked “why would this happed” reply “that is a really old router the last supported firmware update was 2019” they sold me this in 2022 so it was already at least 3 years outdated before they sold it to me.
Then I ask “can you replace it for me and refund the last months payment as I haven’t been able to use the service”
Reply “no the router is no longer under warranty you will need to pay for a new one and we will not refund payment as no problem ticket had been raised earlier.
So I told them to cancel service immediately and refund the last payment which ias only paid 3 days earlier they only refunded $43 of the $88 paid
Then when I said would it not of been easier and more profitable for tangerine to just replace the router the gentleman from India replied I was going to offer that but you wanted to cancel your service. After he supposedly had to go away 3 times to ask for approval to replace the router and refund payment.

Tangerine your customer service is atrocious first class atrocious.

I signed up to the service for the 6 month promotional price offer and chose the plan with the same speed as my previous provider (250/20). Since switching, I have had so many drop outs and the connection lags all the time. I have tried opening a chat with technical support multiple times, including adding a screenshot of the service being offline, and I am continuously being told the connection is fine then they close the chat. They keep trying to call me when I have asked them to reply via the chat as I cannot answer the phone during the week at work, yet they keep calling and keep closing the chat marking it as solved without replying. I then get a text message saying "we tried calling you regarding your NBN service but you were unreachable. Please reach out through our chat, Whatsapp for further assistance. Thanks." They do not even say who is sending the text message and of course I have tried to contact them on chat and don't get a reply. I have asked many times when my promotional price period is ending as I cannot justify paying full price for this service which keeps being ignored.
Additionally, the app is so horrible to use.
I will be switching providers as the service is not worth it at all. 0 out of 5 stars, 1 star is too much.

There was an NBN outage in my area for a couple of days. When I called Tangerine about my internet connection, they did not inform me about the outage. Instead, the representative instructed me to adjust my router settings, which didn’t resolve the issue, and then referred me to the router manufacturer. Based on this incorrect advice, I ended up purchasing a new router unnecessarily.

After discovering that the problem was caused by the outage—not my router—I contacted Tangerine to request compensation. They refused to accept any responsibility and referred me to the seller who asked for restocking fee to return the router. This experience reflects the level of customer care and accountability at Tangerine.

Added on 1/8/2026: Tangerine's complaints office contacted me and offered me one month of free NBN service as compensation, so the dispute was resolved.

Worst customer service I have ever experienced. My bill has been wrong since the very first day, always charging me more than what was agreed. I've had to contact customer support every single month to fix it, yet the same errors kept happening month after month.

The staff are completely unprepared to fix what should be a simple issue. I was repeatedly given the run-around, with agents claiming they had updated the system, only for the next bill to come back wrong again.

I tried to cancel today since I’ve already switched to another provider, and I couldn't even get that done via chat. The agent claimed the cancellation was processed and that I would receive a confirmation email. When I told them I hadn't received anything, they simply disconnected the chat. ABSOLUTELY HORRIBLE!!! I wouldn't recommend them to anyone. Absolute rubbish

Poor customer service. Poor website.

Don't waste your time in short.
Tangerine uses "some" Telstra towers, not all and frequently loses reception in Victoria.
The app is buggy and if you port out your phone number once you realise the mistake you made signing with them in the first place. Well, that's where the "fun" begins.
You will likely be impressed with the short wait time to speak to someone, until you realise that their support crew is incompetent, their hands are tied when it comes to actually being able to resolve your issue and for those English speaking...it's insanely hard to convey what is wrong and have them understand in the first place, let alone be able to help.
I called to because whilst my account had been closed months earlier, I was still having funds debited from my account. I had no way of following it up myself in the portal because there is no account displayed, because funnily enough, the account was closed. I was forced to go through the above process.
If you're after a cheap telco and live in metro areas, you probably won't have too many concerns. Go 5km out of that metro area, and like me, you'll realise this Telco doesn't mention it doesn't utulise all Telstra towers, just enough towers to say they use them.
I had a similar issue cancelling my NBN (it started a bundle), I had to chase them to stop the direct debits multiple times after closing the account and only way I actually succeeded was to speak to my bank and block Tangerine from being able to make debits for that service.
If Trustpilot had a zero or .5 rating system you'd find these reviews much more accurate. 1 star is higher than I'd rate them.
*update*
After posting this review, the tangerine posted the below comment. I was contacted by a level 1 NPC who assured me they would fix it (and refund me?) Neither happened. Just received another bill. I don't think I've consistently interacted with such useless people. Avoid!
Next stop, consumer affairs I guess. It's now entered theft stage given the contract ended months ago!

They take money out of your account unlawfully after you've changed plans and have no contract! Complaint lodged with TIO as this is theft, DO NOT, I REPEAT DO NOT use this company, you'll regret it.

Absolute worst customer support and service system. Paid for travel pack that they welcome you with in the country and after paying they say it doesn't work there. They say their customer support for mobile is 24/7, babcus! after wasting hours both chat and phone call they go offline saying not available. Can't wait to get back and cancel all services that I have with them. VERY POOR SUPPORT, STAY AWAY!

Hopeless customer service. Got details wrong and told me my card was fraudulent and wasted 30min on the phone with bank.
Really hard to understand them

I was with Buddy Telco until Aussie Broadband sold its budget sub-brand, Buddy Telco, to Tangerine Telecom. Speed was alright for a while at 500/50 , then within a couple of months I noticed the speed started to slow, but that didn't make me think to change my provider. What made me transfer my NBN to another provider is that suddenly they hit me with a bill of $120.45 for the month of july for no reason, while my monthly nbn was only $85 a month. So I logged in to my account and opened a case regarding the invoice of $120.45. They did fix the drama but lost my interest with Tangerine Telco. Not recommending Tangerine telco to anyone.

Do not use this company!!!

I moved to them stupidity for price. I gave them a 30 day head start from the day that I wanted to get connected. Along came service day, no internet. 3 days later, no internet. I went to Exetel and guess what in 15 minutes I had internet.

DO NOT, and I repeat DO NOT use this company.

AVOID at all cost - HORRIBLE CUSTOMER SUPPORT

You'll get random support people everytime you contact them so you'll need to constantly repeat yourself. There's no recorded history of what's been done and they'll have different conflicting answers everytime.

It took a week for me to be able to finally raise ticket. I kept on going to support and they keep on saying yeah we'll book the technician on behalf of you. But nothing was actually lodge so you need to keep on asking for receipts

Submitted all documents straight away, then you're going to receive a call requesting for the same document 3 business days later.

Your case DOES NOT PROGRESS UNTIL YOU FOLLOW UP.

Should've moved ISP at the first instance of incompetence.

Awful experience. Transferred 6 times and all i wanted to do was downgrade my plan as we upgraded over a year ago to accommodate the needs at the time. in Fact we have been paying a full rate for 12 months and just didn't get around to downgrading and when i Chose to they made life a living hell. All they wanted to do was sell me bupa insurance and com bank products. In the end I asked them to just cancel the entire service. I do not trust them, we have had to call the bank to ensure they do not charge us again and block the payment or cancel the card entirely.

Have been with them for 5 years.. never had a problem until the modem stopped working a few months ago. Rang up tech support and no one could help all said it was broken and needed to purchase a new one. However one tech actually got it to work as ip address was corrupt, so i held off another month until modem kept switching on and off so i ordered a new one through them. Charged me $195 and 2 weeks later never received confirmation email of payment or despatcg notice. Rang them several times and no one could tell me where the modem was or what was happening. Cancelled contract and switched to a new provider that sent me a modem same day. Customer service and techs except one know what they are doing! Terrible!

Avoid at all costs. Absolutely shocking customer service since moving their call centers overseas.

Reading all the bad reviews here makes me feel like I may have good luck, but honestly I can't really complain. There were a couple of hiccups at the beginning, but for the last couple of months the connection (25/8.5) has been solid. 4K streaming without any issues. Very few drop outs and speed is consistent. Customer service has also been relatively response and helpful. Due to recent price rise announcement and cheaper introductory prices elsewhere, I have been considering changing. But not sure I want to now, as I could end up with worse...

Abysmal. Tried relocating my service from another address to new address and had no connection for weeks. Every time calling the obviously offshore customer service and technical support they were completely useless and had only vague platitudes about escalating the case which resulted in nothing. They also had the audacity to charge my card for a month of which I had no connection and said I had to wait until the connection was made before they could process a refund for services not rendered. Switched to another provider and was connected a day later, I will never use Tangerine again