Moose Mobile Reviews 

This "making things better" by switching networks - what an utter disaster, I wonder how many customers they've lost?

We've had two numbers for a couple of years and got two new sim cards sent to us in the mail.

Neither of them would activate and as has been said by many other reviewers the customer service is all but none existent. On hold for hours, waste of life trying to get to someone to talk with.

It got to the point where my eldest son, who is a lawyer and needs his phone to be working, signed with another provider after calling "Customer Service" days in a row and being on hold for hours.

The other account we had I've tried to make a complaint about the service, and even the complaint emails bounce back! Tells you all you need to know I think.

Utter shambles, terrible service and worse communications, never again.

They say they sent u a new sim but didn't you try to contact them on the phone after waiting over 1 hour each time gave up poor service then they say have audacity to say going to charge u xtra $10 to keep old account can't even get through on phn.to cancel ur account keep away at all costs use any provider than MOOSE.1 star to many

after 5 hours on the phone/chat line Moose Mobile did not respond

I've been with Moose mobile for about three years. Had two services with them and both without any hiccups. Ever since the migration to Vodafone, the service has been terrible, too inconsistent, web pages are just lagging and irresponsive. Such a shame, there were really good. Looks like Spintel might be next to try.

Worst possible customer service ever experienced.

From good to bad to ugly Can't phone wait times hours Try to cancel but still get billed for no service Take my advice stay well clear of this disfunctional company

Moose was great for fair few years! Vodaphone is the absolute worst, I switched from. Now I’m back? moose did not tell anyone international roaming is not working indefinitely, and even sent a text when i arrived OS welcome and how to get roaming options. WTF moose??? terrible service, hours on hold, chat reps give vague half info/responses no matter how many times you ask for clear full info, making it long, frustrating and hideous. YOU RUINED IT MOOSE! once i get back from ZERO service OS i am out.

Horrible customer service,I sent them several emails to ask about being overcharged and didn't receive a response, I tried to call them and was on hold for a very long time then the phone cut off. I chose to switch provider

Started with Moose at the end of last year because my mother recommended them and I was happy with the change. However, recently my mother and I received emails saying our new sims were on their way and our service was getting upgraded. We both opted for esims but received physical sims anyway, which ended up as unnecessary rubbish in the bin. We had to Google why this happened, only to read on Reddit that they had a recent transfer to Vodafone coverage from Optus so all users were getting an "upgrade". With this, they made a false promise of making their plans "cheaper", saying I will only pay $21.80 a month, which I did pay the first month, but then my second bill arrived after the changeover and it is $37. I tried to read the invoice to justify why, but they stated "$15 + $21.80 - $21.80 + $15 = $37" and with that I immediately looked elsewhere and found a better deal with a competitor. What a load of sh . Really disappointed in Moose Mobile, I would not recommend to anyone.

Impossible to get customer service. Just about everything that could go wrong did with their sim migrations.

Customer service is non existent and they have really botched the migration from Optus to Vodafone. The migration section of their web site does not work and it appears that after migration you lose the account that you had. Their phones never answer, their trouble ticket ystem is not responded to and their chat line has wait time of from 1 hour to never.

Terrible customer service..can’t call anyone when u need them. International roaming doesn’t work.

*Avoid at all costs*

I was contacted by Kevin from Moose Mobile who advised that I needed to activate a SIM that I never received.

Kevin ummmm’d and arrrrr’d for a minute before directing me to activate an eSIM available from the Moose Mobile app.
After attempting this, it failed.

I now have no mobile data on my mobile device. Definitely moving to a competent telco.

Thanks Kevin and Moose

Unable to cancel service. No apparent provision for this on website. Cannot reach customer service on phone. Total failure.

RUN.....do not go with Moose. When they were with Optus things were great, could call and wait times were only a few minutes. Now with Vodaphone I cannot get through at all. Wait times on hold are well over an hour. I once waited 2 hours plus (cleaned the car and the house whilst on old) and ended up hanging up.
They also charge $30 late fee if you are a few days late on payment. I'm in the process of switching providers

Used to be good. Now they are rubbish. I switched to Moose several years ago as I valued their positive reviews on customer service. Now they are worse than the major telcos. They switched networks and I have had to make 3 calls to their call centre due to their incompetence at resolving my issue. These 3 calls were from 7 seven attempts and the wait times were 1 hour 43 mins, 1 hour 28 mins and 2 hours 4 mins on the occasions I managed to get through. I was told the issue would be resolved which it is now so despite calling at 9am sharp which is the opening time I am on hold again. Wish me luck but do yourself a favour and avoid them at all costs!

Worst possible customer service = no customer service at all. Since they changed over to Vodafone I had no internet 80% of the time. Any contact attempts are being ignored. I once stayed in the chat for a whole day, but no contact. Guys, stay far, far, faaaar away from Moose!

To all you suffering Moose Mobile customers, I would like to inform you that I’ve had a victory. Like you, I had many attempts at contacting Moose Mobile without success. I finally complained to parent company Swoop & also the Ombudsman. What do you know a response shows up in my email. My problem was when I tried to transfer my number to a new provider I was told my account number was incorrect. After my complaints Moose provided a new account number & transfer went through no problem. Now they are sorry I’m leaving. Should read their reviews & improve their customer support. Should never have moved to Vodafone.

I wish Moose had not changed to Vodafone from Optus.
since the change my phones mobile data is basically unusable. Service drops in and out constantly, and its more often out than in. I'm seriously thinking about changing provider, even though I've been with them for many years without a problem.
Hilarious, I need a code to submit this review, and I'm waiting to have service to receive it.

I AM GETTING OUT OF MOOSE MOBILE!
Calling Moose Mobile for anything is disappointing, to say the least! (I’ve taken of a photo of my mobile while waiting for a call of Moose Mobile 1300 566 673 as a proof but couldn’t upload here)
I waited more than 2 hours & still waiting for a response while the recorded message is the same someone will be with you shortly.
I hang up shortly after taking that photo for my record.
This is not the first time such long waiting for a response from Moose Mobile operators. I have had similar wait times before.
Do I want to be a Moose Mobile customer any more? Thank you very much!