Exetel Reviews 

Hopeless company. Advertised a 3-day change over, now I will be without internet for at least 14 days. AI customer service is useless, unhelpful and cuts out, and human customer service, when you can get it, also stops mid enquiry. I should have stayed with my previous provider. Don't sign up unless you are happy to be without internet for an extended period.

Very bad service

Customer service was great went out of his way to help
Very satisfied
Cheers

Not worth going with Exetel. Those in customer support do not speak good english and are overseas. If you enter all details on line….. you then get an end response that says “ you must call customer service”. Could not cancel my service and when i did, they said they were charging me for 30 days notice despite already signing new tenant to service the same day !

Appalling to deal with

I’ve had 2 issues over 2 days. Both times I got to chat to Ariel. Ariel was quick to respond and was a great help. Thankyou

Wanted to update my direct debit date so I reached out to the support team who told me they weren’t able to do so. I then asked them is it possible for me to cancel and then rejoin with my preferred direct debit date, in which the lady said, if you leave, you’re never ever allowed to come back again which was quite bizarre. Ended up cancelling and going with TPG. Dealt with Vandana S. from the Exetel Finance Team

Rob was courteous, professional, and was able to resolve our issue with the internet connection on a new modem very competently.

Worst Internet provider I've ever had the mispleasure of using. I have a fibre to the home connection, worked ok for a few months then failed. Chased Exetel well over a dozen times over a period of two months, continually got brushed off blaming Opticomm but they did bugger all to chase it. Kept saying that they had logged a call with Opticomm which is a ticket system so completely useless.
When I eventually gave up and wanted to cancel my service they wanted 30 days notice and wanted to charge another month even though I had no internet for over two months. They magically fixed it within a week of me wanting to cancel.
After this the price went up and they refused to refund all of the time I was without internet offering only a trivial amount.
Now that I have cancelled, they have kept billing me after I left!!! I've been fighting for a month to get a refund and ensure I have been cancelled but their online chat still says my account is still active! Worst provider ever.

Had my service activated. BYO modem. Had to configure the modem. Got my son who's tech savvy to help. He couldn't decipher the instructions either. So I tried myself before I contacted tech support.
Of course, it's a bot you're chatting with, but it wasn't of any use.
I had to ask twice to speak to a human while it kept insisting it could help.
Eventually put onto a human(??). This person asked a couple of intro qu, but when I asked for help I was left on read for more than 30 min.
I had to go out so stopped that chat.
Started a new chat, and again after the bot, the human Guru started to help, but again after a couple of messages, then left me on read for more than 30 min with no response.

This is terrible customer service.

And even worse, they took my money for the first month's internet and couldn't be bothered trying to help.
I cancelled the service the day it began.

Don't join them if you want help with any issues.

The cost kept going up. When I protested they implied take it or leave it. now it has gone up to $95 for a very basic BB. not NBN, BB. I think I started in 2012 on $40 a month.
Now I went to cancel today and found out that I have to give 30days and 1/2 month notice. Never saw that when i signed up. Unable to work out a lot from the accent.
I have set up Optus last night and using them already.
Thinking that, like most other providers, that you finish on the day you ask.
Don't be fooled that loyalty will give you any leeway.
so unimpressed.
So they get $143 out of me without providing a service.
UPDATE: I have since had communication with Exetel and they have waived the bulk of the fee and reimbursed me. I appreciate this.
Also, apart from the rising cost of the service, they have been a steady reliable service.

I had a great experience with Rob from customer service today. He was extremely patient, professional, and genuinely committed to resolving my issue. Even though we didn’t have all the information he needed, he stayed persistent, worked through the problem step by step, and successfully got our internet back up and running.

It’s rare to receive customer service this good these days. Rob went above and beyond to help, and I really appreciate the time and effort he put in. Thanks again, Rob!

Im confused reading these reviews, I they have no human support to customers🤔

Very helpful and knowledgeable thanks Alas

Rob gave great service in fixing the issue of constant buffering on the internet. Thanks Rob
Cheers
John

The worst product support and customer service ever. We had no internet for 24 hours, I worked for hours attempting to get technical support. The live chat support team simply asked for pictures of the back of the modem then didnt respond or dropped off. After 24 hours I switched to Dodo and was up and running in an hour. Exetel have not responded to multiple complaints I lodged, nor my request for a refund of my money for failing to provide me with internet despite my attempts to try to get support over 24 hours.

Constant drop outs. Trying to stream a movie, and had to reconnect back to the internet numerous times. Staff have poor English skills so difficult to deal with. Cancelled and moved and no drop outs from the new provider.

Joms was excellent in recommending the right modem to purchase and was very patient, resolving my issue with setting up and connecting my modem to the internet extremely professionally and promptly. Everything works perfectly now.

I changed suppliers on June 13th, and the service was supposed to last until the last day of June. I paid the bill for the entire month of June, and then today they sent me another bill, saying it was the final bill and that I needed to give 30 days' notice to change suppliers. When I signed the contract, they said there was no cancel fee and I could cancel at any time. But they've manipulated the timeline, and now I have to pay a fee right before I leave—a fee for the time without any service provided. I'm speechless about this company.

Exetel has the same basic NBN offering as any other provider, but with a big recent price hike it was easy to find a cheaper provider. The reason for the bad review is that they make it very difficult and expensive to cancel the service - no option to cancel on their website, so you need to wait on hold to speak with someone, only to be told that you’ll be charged for the full billing cycle that started the day of the call (even though I changed provider weeks ago).

Joms was patient, friendly, lovely to talk to and made my experience stress free.