Awful bank no customer service
February 24, 2025
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Company details
Written by the company
Yapi Kredi Bank Nederland N.V. is ontstaan uit de fusie tussen Koçbank Nederland N.V. (opgericht in 1996) en de voormalige Yapi Kredi Bank Nederland N.V. (opgericht in 2001). De gefuseerde bank staat onder toezicht van De Nederlandsche Bank. Dankzij deze fusie zijn wij uitgegroeid tot een prominente Nederlandse financiële instelling. Ons aanbod omvat een breed scala aan particuliere en zakelijke producten, ondersteund door onze hoogwaardige dienstverlening. Bij Yapi Kredi Bank Nederland N.V. geloven wij in onze kernwaarden als klantgerichtheid, aandacht voor medewerkers, solide governance en compliance, en een sterke financiële positie.
Contact info
Amstelplein 1, 1096HA, Amsterdam, Netherlands
- 0900-9274 (normale belkosten)
- retailbanking@yapikredi.nl
- www.yapikredi.nl
3.0
Average
35 reviews
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Unprofessional Way of Working
During my experience with the account opening process, I found that the application is not functioning properly, and the customer service of Yapi Kredi NL had a lack of professionalism and maturity. As this being my third Dutch bank, I have never encountered such unprofessional behavior and service from any CS Dept. in NL.
I requested the account opening documents from customer service on Dec 2nd, 2025, and did not receive them until Dec 10th. During that time we had also many calls. After waiting for over a week with no correspondence, I contacted CS again and was informed that my account had been opened without any email or SMS notification. It was subsequently discovered that an employee in the central registry had incorrectly registered my email address.
Things can happen, I can understand but there should be a "four-eyes" principle in place when authorizing something as important as personal data, to prevent such errors.
I hope this review will be duly noted by the management team, particularly by CEO Pinar Salci.
January 16, 2025
Unprompted review
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