Yuzzu Reviews 

the damage was solved within a very short period of time and with a minimum of burocracy.

Excellent experience setting up my new policy today. I had a few specific questions regarding my coverage options and reached out to customer support. The agent was polite, highly professional, and explained the contract clearly. They even helped me finalize my registration documents in just a few minutes. Great service at a very fair price!

They are very kind, called me back and amswer all of my question. My situation was a little bit complicated but they solved all of my problems

Best employ from yuzzu ever 3 companys fail to register my car miss Chaymae did it in like 30 second,

A client for 9 years, all i have seen is price increase without any notice. Started at 289 and now 479, just like that. Do not have an office but are axtualy agents on commision. Better and cheaper to work directly with axa.

I was attended by Shaima in Yuzzu office Antwerpen, extraordinary service,very lovely and pleasant lady.

Nice guys
Very accurate,
Very friendly
Goede afspraken perfect nagekomen !!
Bevelen we sterk aan !

Extremely disappointing experience.

I was in the process of changing my licence plate and received incorrect and contradictory information from customer service. After informing them that I already had my E705 document, I was told that I first needed to sign a quotation and only afterwards go to the DIV. In the end, I completed the DIV procedure myself.

I then contacted the company to ask exactly which documents were required. I sent everything that was requested and specifically asked if they needed anything else. For an entire week, nothing happened.

After sending a reminder, I received another email asking for documents that I had already submitted, which showed that nobody had properly reviewed my file. On top of that, they suddenly requested a COC document for the first time. This made little sense, as obtaining the DIV registration and E705 would not have been possible without the necessary vehicle documentation.

The customer service experience only got worse. One employee was unable to assist me in English and promised that another colleague would call me back within five minutes. Nobody ever called. When I called again, I was left on hold for almost 10 minutes before being blamed for not sending the COC document, even though it had never been requested before that day.

The lack of communication, inconsistent information, failure to review submitted documents, and complete absence of follow-up made this process unnecessarily stressful and time-consuming. I have now decided to choose another insurance company because getting clear and reliable communication from this one seems impossible.

I am waiting for the refund of the premium (see attached registered letter). This refund should have been paid to me in February. I have requested this on 6 occasions and have been ignored. I have put comments on TrustPilot where you responded that you would contact me to resolve this situation. I am not goiong seek legal adivce in order to get my refund.

Hard to reach customer service on the phone, but once you reach them great service, very helpful

Horrible customer experience. My contract got cancelled without any notice. I asked to pay directly as they mentioned that no reminder was sent except from a letter that was never delivered but not possible. No mail ever received, however they did have the time to send promotional e-mails.

I paid for my insurance in early February, to this date, I have still not received my insurance greencard despite 6 emails and requests for this via their website.

Their physical "shop" in Liège seems to be open and closed as it feels as well, irrespective of the hours listed on Google and their sign in the office.

I have reached out to them via the phone to resolve this and there was a mass of confusion ron their side regarding the invoice, the payment made and no understanding of how all of the emails over the past two months have gone without answer.

I spoke to a member of the team yesterday who, to his credit, was very nice and seemed eager to assist, despite being unsure of the situation himself, (for example, the sending of a "retard de paiement" email dated 10/03, three weeks AFTER payment was made to them, to the correct account with the correct communication) they promised to send across my greencard. This has not yet been done, so yet again, I am STILL without my Green card and cannot use my transport until they decide to finally wake up and send the documents that I have paid for.

Avoid this company. The communication is none existant unless they wish to take your money.

I have email chains and phone call records to prove all of this.

I am very happy with their service. I had damaged windshield, it was replaced for free without any torubled for me. Everything was arranged between Yuzzu and CarGlass.

It is cheaper en great service

Caught in an accident ( not in fault). The other car driver gets immediate phone contact and assistance (KBC). We ( yuzzu states 24/24 assistance in case of accident with a phone number to call): impossible to get anyone on the phone for 2 hours. Instead the chatbot sends you to another chatbot in english ( the incident is in Flanders-Belgium). After insisting for over 2 hours we get someone ( something?) on the line who is very annoyed, annoying and tells us in the end ‘it’ will leave us as they have ‘ work’ to do.
If this was a real insurance company they should know that helping customers in distress during an incident , IS their work to do.
Shameless and shameful. This kind of non companies need to go out of the market asap. And they appear to be part of the AXA group ???

Professional insurer.
Ann provided prompt, efficient, and friendly service.
I received a good offer for my home, the signing process was very practical, and they provided me with the correct information in a timely manner to cancel my previous contract.
Thumbs up for Yuzzu!

Their customer support is too incompetent to answer more than one question. Constant ping pong with non-answers.
Pay peanuts, get monkeys.

I've been corresponding with Yuzzu for more than 3 weeks about car insurance for my wife. Every time I received a mail about documents being not complete regarding damage free years.

I phoned them several time and always received the message "we will investigate it". Finally someone was able to tell me that they need a declaration of cancellation. So I did and received a confirmation mail from the successful upload of the document.

After 5 working days I contacted them again and they stated that they never received the document.

The only thing they could share is letter of refusal for my request.

Just to inform everyone, Yuzzu is not that partner for your insurance.

Yuzzu is a company that respects its customers and respond to their needs in short time.

Fast, efficient, attentive, and truly human support during a very difficult time. I'm really glad I chose this insurance!