Wickes Reviews 

I was served by Anna at the Northampton Riverside store, Anna went above and beyond to help me purchase a new kitchen, she was extremely helpful professional with excellent customer service skills. A totally stress free experience

I've bought hundreds of items from Wickes over many years, and my experience has generally been good. However, I'll probably never have anything delivered from them again because they use a delivery company called XDP, and they're hopeless. Their tracking system doesn't work, they don't deliver when they say they will, and it's impossible to have any kind of communication with them. To be honest, getting to speak to Wickes when things go wrong isn't much easier.

Conrad was amazing help today, we wanted some advice for decorating a room. He showed us everything we needed. Very clear and friendly!

I delivered stock to Nottingham North branch and I was met by very friendly staff, beginning with yardman Ben K. and other lady I don't know the name of. When I was let in to use a toilet I walked by another friendly lady carrying stock and another one by the till. I wish all customer experience was so smiley like this one. Keep it up.
Owens driver

Tony in the swindon branch was so helpful. He helped me find everything I needed. Pushed my trolly and lifted everything and also loaded into my car for me. He was very friendly and chatty which made everything easier as its nice to go shopping and have a friendly person to talk to. Nice one Tony. Thanks

Dealt with Caitlin. Never been to this store before so didn't know where to look but Caitlin told us straightaway which aisle to go to and was spot on. Very friendly and polite. Will definitely use this store again.

I order pratically every week from wickes
Never received a order that should have been delivered waited a week.had to still pay my contracter. contacted the ealing store and have spoken to the manager serveral times. He offered me compensation .customer service have said twice they have sent . and calling me a liar ..this is 3 weeks later still have not received
Customer services in south africa are appalling . I really dont understand you buy items in good faith and they are not providing a adequate service.disgusted with them.

Terrible customer service.

We bought a lawn mower from Wickes in November 2025. It worked for only about two weeks before it developed a fault and had to be repaired. Recently, it stopped working altogether, so we sent it to Genpower for another repair.

Despite the mower having been faulty almost from the beginning, we are now being charged for both the repair and the shipping. To make matters worse, we've been told they will keep the mower if we don't pay.

This has been an extremely frustrating experience. I will never use Wickes again.

Karen Byrne made our Wickes experience such a breath of fresh air. She designed the perfect kitchen/diner/media wall for our home.
Always professional yet a great personal touch. Her experience echoed out and her passion and energy was inspiring. Even the follow up on issues was outstanding.
This is our 3rd kitchen purchase from Wickes for our houses and have been very satisfied with the service and outcome. Thank you Karen!

Katie was our designated designer for our new kitchen and supported us throughout the end to end process! Katie was incredibly friendly, informative and responsed very promptly via email. Our design was carefully created and Katie listened and offered advice along the way, she was extremely knowledgeable about different materials and made recommendations throughout the design process.

We are so happy with our new kitchen and the service that we received. We would HIGHLY recommend using Katie as your Design Consultant!

Richard was helpful very knowledgeable and helped our Bathroom plan and gave us a true visual of what we wanted

Great staff

Attended today to purchase some flooring. I wasn't sure on exactly how many boxes I would need. I spoke with a member of staff who identified herself as Faz. Faz took me to her desk in the kitchen design area. I gave her my floor measurements, she quickly came back with the required packs required for my task.
So professional and friendly, cheers
Pete Cooper

I booked a kitchen fitting appointment and met with Faz Yesmin, she was brilliant listened to my thoughts walked around displays and discussed several options for me. She designed a perfect kitchen and on budget. I would highly recommend her for the perfect individual customer service going above and beyond making me feel very comfortable and valued

Excellent service by shashand pinny. Always happy to help

Josh completely understood my reason for considering a kitchen replacement. He was very friendly and thorough and gave me confidence that you can deliver the kitchen to make my life much easier within my budget.
I now need to make an appointment to visit the showroom to make my choice and discuss a plan. I’m very impressed with your response so far and look forward to meeting with Josh in York showroom

I recently bought a kitchen from Wickes and have an excellent experience from start to finish

Shaysta Latif is the kitchen designer and she is brilliant and extremely knowledgeable. She is polite and extremely helpful.

Thank you for superb customer service

Member of staff (Jim) was really helpful.

Joe Ragona was exceptional. Very knowledgeable, and patient. He gave good ideas and understood my need for symmetry! He made the design consultation a smooth process.

Shirl, is an asset, always friendly and helpful.
Very knowledgeable!
Need more Shirl’s in the world !!