Wheat Reviews 

Appalling customer service, emails never replied to after being sent a faulty product. I need to return it but have no faith in the return being refunded.
My initial order arrived late.
At this price point I assumed I would at least get a response to my emails.
Sizing is completly off with the clothes so it is highly likely you will need to contact them or attempt a return so I’d strongly advise avoiding.

I’ve waited nearly 4 weeks for two different orders to arrive and still nothing. Money has been taken from my account and the Tracker says it’s in transit. I’ve emailed customer service twice and heard nothing back. Such a shame, because the clothing is so beautiful and I would purchase more from this brand but now I will be avoiding.

I bought a month ago and I still haven’t received my order, the worst is that the customer doesn’t even answer me after several emails complaining about it. Horrible customer service

I placed an order at the end of July, and while the tracking information indicated that it was delivered, I never received the items. Upon contacting customer service, I was told that the order had indeed been delivered, which prompted me to send a screenshot proving that the delivery address was incorrect. After this, I was informed that they had my items and I should receive a refund.

However, they later claimed they did not have the items and couldn't send them to me. The situation escalated as I was then required to fill out a special form, and now, over a week has passed without any response. To make matters worse, the sale season for other brands has ended, and I'm left without either my items or a refund.

This experience has been incredibly frustrating, especially since I love their products. I am now seriously considering never ordering from them again. The lack of effective customer service and resolution has been disappointing.

Really disappointed to have to write this... I placed 4 separate orders in July. I emailed to ask if I could combine my returns in 2 parcels (2 returns in each parcel) and they said yes, as long as you include both return slips, that would be fine. I did just that and I followed up with an email to provide tracking numbers for the 2 parcels as well as detailing which order/returns were in each parcel to avoid any confusion. It took such a long time for them to acknowledge receipt of the parcels despite the tracking information showing they had been delivered for some time. 1 parcel (2 returns) were eventually processed just fine, however, the second parcel was a disaster. 1 order/return was processed incorrectly and the other wasn't processed at all. I have emailed countless times, each time they take over a week to respond and then it goes no further. I have had to repeat all the information every time and chase and chase again, essentially just starting the query from scratch with a new representative each week. Not one of them has followed up any further or looked in to anything as promised. It is now 2 months since this parcel was returned and I am no further forward and have zero confidence that they will respond any further. I even sent a long complaint email and they have still done nothing to help resolve or move things forward. I feel utterly robbed and frustrated and I can safely say I have never had such a bad customer experience. I would never shop with them again and I will be putting in a claim with my credit card company. Read the below reviews and do yourself a favour - avoid!

I made an order over a month ago, but it never arrived. I got in touch with the courier company this firm uses to find out that the sender had not filled in documents for the shipping and the parcel was sent back to the sender. Wheat's response to emails is horrendous, after a couple of weeks, I received a response stating that there is nothing they can do and will process a return within 14 days. It has been over a month and more unanswered emails, I have no clothes and no refund. Disgusting treatment of customers. Please avoid this company.

Very slow customer service. I returned half my order (worth around 200 euro) over a month ago and still haven't heard back. I contacted customer support and they took a long time to reply and said that a refund takes up to 2 weeks.

I would put 0 stars if I could!
Terrible experience, I’m unsure if this company is actually real.
I made an order for some items for my daughters for holiday which have never got delivered!
The delivery company that they use says it got delivered but I was In all day and it never did. I tried to email the company to ask what is going on but my emails got returned undeliverable saying that the email address does not exist!
Avoid this company

Very good quality of clothes and good customer service

I ordered items in a 3 for 2 offer and one was cancelled which nullified the offer. I tried many times to get in touch with customer service - the UK email address doesn’t work and no one else would get back to me or help.
Someone should have reached out before randomly amending my order and it’s disgraceful no one will respond to me now.

I order 3 times, everything was o. The third time is the package shipped very late, but it came. I ordered in sale so the prices were good

Very frustrated with my order. I am still waiting for 4 items to arrive...I have emailed them and have received only automated responses.
I also tried calling but the number does not seem to be working.

Previous experiences have been great, this time terrible: 10 days after ordering there had still not been any updates to my order. After emailing customer service it took another 4 days to receive a reply, which simply referred to some technical error which meant my order had not been processed, but was now ready for packing. A day later when I received the shipment confirmation it turns out two items had gone out of stock and could not be shipped, without any comment or apology from customer service. After reaching out again to customer service it took >1 week and two emails to receive a reply, again without further explanation/apology.

Overall, big fan of the brand and the items - but prefer to shop from resellers with better customer service.

Ten days from order and still waiting for a delivery. I can understand if there is a problem but I have had no information. Wheat order confirmation says "you'll receive updates on its progress".... but nothing. It appears from GLS, the parcel delivery company, that it took Wheat four days to register the parcel with them and it has now been six days with GLS. Not exactly hot customer service.

The price point is way too high for Wheat Clothing. At these prices, everything should be made of cashmere.

SUPER service og god kundeoplevelse ved reklamation 🥰🥳

Kan kun anbefale Wheat 👏❤️

Ordered a wool fleece pyjama which endlessly losses all the wool, our daughter can't wear it as she complains the constant hair in her mouth. It was an extremely expensive cloth I thought it will be a useful product but it's not. I sent an email and complain about the quality and said the item is clearly not fit to purpose but they rejected all my feedback.
Don't exactly know the purchase date I was angry and deleted all those mails..

Still waiting for an order placed 11 days ago as shipping from Denmark however this is mentioned as it should be perhaps on the .co.uk website landing, header or checkout.
It is mentioned in a delivery information link buried in the footer of the website.
Seems like it would be wise for them to do this when retailing in the uk and selling in pounds as I didn't even realise I was purchasing imported goods.
Customer services nonchalant- will be returning as arriving far too late!
I'm happy to wait a week but a fortnight seems excessive?

I have bought winter boots for my 5 year old that claimed on the website to be with wool lining. When I got them they end it up to be 100% synthetic textile. I have emailed them and after numerous conversations back and forth they have refunded me for untrue claim of the authenticity of the boots lining. Not sure how many more products are not true of their labeled materials.