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Het bekendste warenhuis van Nederland is sinds eind 2018 terug als marketplace. Met ruim 100+ gerenommeerde verkooppartners biedt V&D ruim 1.000.000 producten aan met fashion als belangrijkste categorie. Het vertrouwde Nederlandse warenhuis in een nieuw jasje! Ruime collectie kleding & schoenen. Veel aanbiedingen en snelle bezorging.
Netherlands
2.3
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Quick sending and the products were as described on website. it was not my size and CUstomer service helped me very easily to stangen a return. It was a very smooth communication. Return was handled fast.
Not happy for the quality, too expensive and poor quality
Reply from V&D
Hallo Florence,
Bedankt dat je de tijd hebt genomen om een beoordeling achter te laten. Het spijt ons enorm te horen dat je niet tevreden bent over de kwaliteit van het ontvangen artikel. Dit voldoet niet aan de standaard die wij van onze vertrouwde verkopers verwachten.
Uit onze gegevens blijkt helaas niet dat dit probleem eerder bij onze klantenservice is gemeld. Als we van het probleem op de hoogte waren geweest, had ons team de zaak kunnen onderzoeken en je verder kunnen helpen.
Ter verduidelijking: V&D fungeert als marktplaatsplatform, waarbij artikelen door onze vertrouwde verkopers zelf worden beheerd en verzonden. Omdat wij de producten niet fysiek in handen hebben voordat ze naar klanten worden verstuurd, is het belangrijk dat eventuele klachten over een artikel aan ons worden doorgegeven, zodat wij dit bij de betreffende verkoper kunnen onderzoeken.
Een medewerker van onze klachtenafdeling neemt rechtstreeks contact met je op om meer te weten te komen over het probleem met het artikel en je verder te helpen.
Met vriendelijke groet,
V&D
Very Disappointing Customer Service
I placed order VD000080641, which was split into two packages. I received the first package but never received the second one, despite it showing as "Shipped".
After contacting support, they said they would investigate and refund the order if the seller didn't reply within 2 days. Since the order was incomplete and nothing was resolved, I decided to return the first package.
However, when I received the refunds, they were incomplete:
I paid: €159.37
Return fee: €4.99
I should have received: €154.38
I actually received: €100.05
Missing: €54.33
I have send TWO follow-up emails demanding the missing amount. This is unacceptable. Your customer service was slow to respond, and the refund process was incomplete and poorly managed.
Do not shop with V&D if you value good customer service. I will not be ordering from you again.
Reply from V&D
Hi there, thank you for taking the time to leave a review and we're sorry to see there is an issue.
We can confirm the refund you have received is correct, it's for the returned items minus the return fee.
The remaining funds are for the item you did not receive as the seller has been investigating this. The parcel was made available for collection but since it wasn't collected, it's now been returned to the sender.
We'll be in touch to confirm your remaining refund which has been processed today.
Kind regards,
V&D
PETRA provided amazing service and showed responsibility for my request, very pleased with support I have received!
I ordered via the Dutch V&D website (which later turned into Secret Sales). The package went missing before ever reaching the UPS service point.
When contacting customer service, they tried to evade legal liability under Dutch/EU consumer law by claiming my contract is with an anonymous 'third-party seller.' Even though neither their checkout, nor their terms of service was transparent in mentioning this third party seller at all.
After forcing the issue, the support agent gave me a binding 48-hour written deadline to resolve this or issue a refund. That deadline has passed. No email, no refund. Unprofessional, dismissive support ('yes sure' was their literal response to legal boundaries).
I do not recommend anyone order from this shell of a former company ever again.
Reply from V&D
Hoi Sem,
Bedankt dat je de tijd hebt genomen om een beoordeling achter te laten. Het spijt ons enorm te horen dat je niet tevreden bent over je ervaring; onze excuses dat je geen update hebt ontvangen binnen de verwachte termijn.
Omdat V&D een marktplaatsplatform is, worden bestellingen rechtstreeks door onze vertrouwde verkopers afgehandeld en verzonden. Aangezien de status van je pakket momenteel aangeeft dat het klaarstaat om door de vervoerder te worden opgehaald, moeten we de verkoper eerst de gelegenheid geven om dit bij de vervoerder te onderzoeken. Zo kunnen we vaststellen wat er precies is gebeurd voordat we met een oplossing kunnen komen.
Onze oprechte excuses dat je geen update hebt ontvangen binnen de eerder aangegeven termijn van 48 uur. We hebben inmiddels met spoed opnieuw navraag gedaan over je zaak en een van onze medewerkers neemt zo snel mogelijk contact met je op met een update.
We waarderen je geduld en bieden nogmaals onze excuses aan voor de frustratie en het ongemak.
Met vriendelijke groet,
V&D
V&D site very easy to navigate and order
Article delivered very quickly.
All communication perfect and correct.
We have been asking for return labels for three items for 13 days and have received only for one. we have sent them messages everyday. They respond back without any real answer only to pass the time. Also, originally, we ordered 5 items. They delivered 3 items and have not provided any information about the 2 items. Only in my bank account, I could see that they paid back partially for those 2 items. Should I consider myself being lucky because they paid back partially for the 2 items that they did not deliver?
Reply from V&D
Hallo,
Bedankt voor uw beoordeling. Het spijt ons enorm dat we niet hebben gereageerd en voor de stress die dit heeft veroorzaakt!
We hebben inmiddels op uw supportticket gereageerd en een retourlabel bijgevoegd. Controleer uw inbox en stuur uw retourzending op voordat de deadline verstrijkt. Wat betreft de artikelen die u niet heeft ontvangen: deze lijken te zijn geannuleerd en terugbetaald vanwege voorraadproblemen. Het is de standaardprocedure voor verkopers om bestellingen te annuleren als artikelen niet op voorraad zijn.
Met vriendelijke groet,
V&D
UPDATED: They have sent a sportsuit in a wrong color with a nice letter saying "unfortunately, this is the only color we have left".
So I have returned incorrect item and got a full refund.
PS: Please DO NOT INTENTIONALLY SEND INCORRECT ITEMS without getting a clear confirmation from customer.
Reply from V&D
Dear Tess, thank you for your feedback! We hope to see you again soon. Best regards, Amanda from V&D
I'm not living in the Netherlands but visiting frequently. I was a client of V&D shop for many years. One year ago, I learned that you are still exiting online. As I trust your products' quality, I started to order online. Over the last two weeks, I made several orders of different items delivered to an address in the Netherlands, and I will pick them up upon my visit next week. I found the items and the quality I needed. Prices are very reasonable, and shopping online saved me the hassle of going out to shop. I told my Dutch friends about your online shopping whom they didn't know about it.
I wish to allow none residents to open an account with you, as it requires a local address.
Congratulations on your excellent service, and thank you very much. I will keep my loyalty.
They do not ever answer to any emails or phone calls. It is impossible to get into contact with them. They need to be shut down immediately!!! Do not order from here!! You will not receive your order and if you want to return an item you will never get a refund!!! Someone needs to file a lawsuit against them!
They sent email that order it's on
the way...but i keep waiting to long..they send a track a and trace... without barcode...so how can I track?this store must also send the email of consumer to the postnl.nl so the forwarder company can directly update the person from their orders.like other websites Does
I ordered a tractor and trailer from the Playmobil series The tractor was broken ... On the same day I took a photo of the damage, I wrote an e-mail and silence I do not recommend zero return or shipment of new goods avoid this store
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