Terminalen  Reviews 

Bought a byd dolphin 2 weeks back. While taking the delivery of the car, at the last moment, I was informed that there is a an error (SRS error) with a promise that they can help fix it in half an hour next week as the workshop guys had left already. When I contacted them, I was informed that they do not have any slots available to fix it due to Christmas and they cannot fix after new year as they do not service Byd from 2026.

In short, I was cheated and lied to. And I just realised that they had completely messed up the tire pressure in the newly ordered tired I bought from them. Again the response to somehow fix it with no solution and service.

Disappointed and would caution everyone to avoid them at any cost. I would like to specially mention that everything was great until the delivery and I would have left with a good impression if there were no issues. But I guess I got a chance to see the true colours. Typical used cars salesmen.

Car is now one year in service. Let that sink in. Terminalen wants to fix exclusive brands, but the service mentality and communication style would not get a job of these people at McDonalds.

I had a simple flat tire and took the car to terminalen Aarhus risskov. 5-6 hours later they called me and said the puncture is on the side of the tire and it's not fixable so it needs to be changed.I agreed and it took them 2-3 days (I got a car from them meanwhile).

After totally 5 days I went there, got the car and quickly went to work. They sent me the bill and it was 2000DKK (tire was 900 to 1100DKK when I looked it up on google and it says in the bill that they got 25% discount! and they don't pay moms as well).

Later that day I noticed the tire is not new and it's my own and I took a closer look and noticed it has been fixed and puncture was not on the side.

The day after I went there and told them about the issue and instead of saying "sorry it was a mistake" she is telling me "so what can we do now ? we can change it with the new tire!" with some kind of disrespectful attitude.

At the end they changed the bill to zero.

I recently had the pleasure of purchasing an i20 car from Terminalen Aarhus, and I must say it was a great experience. From start to finish, Lasse Thomsen at Terminalen went above and beyond to ensure I found the perfect vehicle and deliver on time as promised. If you’re in the market for a new or used car, I highly recommend paying them a visit. Ask for Lasse—he’ll take care of you!

Super god og hurtig handel med video fremvisning Frank Christensen.

The worst service ever.
Dont go there no matter what...
Always make excuses and never keep promises. Poor quality work.
3 years BAD experiance with them

I am the customer to Terminalen for the past 9 years started with the purchase of Honda Civic in 2009. I certainly enjoyed the service with Terminalen for those years especially with technicians like Hans-Jørgen and Michael. I can remember them by name. ‘

I can see very clearly there is a huge difference from those days to now in handling your customers after sales. During the sales you guys shows heaven and then afterwards it is a hell to deal with you all.

I got a new Honda two years ago from Aarhus. Where every second month it went to service center with electronics failure. One time it has to stand there for more than a months as they could not figure out the problem. This is all happened during the warranty but how it is good enough for not taking these to Honda seriously and support customer, if the warranty runs off then it is an expensive act on my pocket,

You are very focused on selling but very poor in handling the after sales service, it is easy to loose a customer but very hard to add one. I Veblen heard from another customer today that it is becoming worse after sales support.

Response to the Reply:

I appreciate your response. But this seems very clear that to justify my post but does not make any sense that you took care of your customer. If I have to contact Honda every time then I do not expect your commitment or any statements during the sales too.

When you want to sell a car you show the sky as a limit and after that you are asking me to contact Honda. This sounds very funny. For that I do not need to opt Terminalen.

Super, service og behandling

Terminalen Birkerød
Bought my very first car in this ternimal. Brain Alsø made it very easy. Definitely one of the most positive experience ever! ( and I am not the easiest customer) :)

I have recently bought a Citroen C4 from Terminalen Ringe. The entire process of choosing / testing / buying a car, has been very smooth and pleasant. The main seller (Minh), has made every possible effort to get us the right car.
Delivery should have been made by the same person, but he was having holiday at that time.

Thank you.
I would totally recommend it to other people.