Sendcloud Reviews 

Their AI chat is actually not bad and if necessary real humans help you and the will note and fix glitches. Still feel that their prices are not as good as big volume shippers get which is strange because the combined label purchase of sendcloud is huge and small businesses should also benefit from this more.

Using Sendcloud smoothens logistics and saves so much time. It is a very user friendly platform with great customer service. I do wish tickets were solved faster, but this is mostly up to the shipping carriers. Works very well with Shopify, I can certainly recommend!

Its so-so, changing to online AI customer support bot was the WORST decision ever. It has no clue what to do. Gives incomplete info and does not help 1 bit. Its already bad enough to replace people with this useless stuff.

Good platform and offers many useful features.

I particularly like the shipping rules option, as it provides a lot of flexibility in achieving what I need.

3 reasons why not to use sendcloud (4 months review):

1. Frequent outages - They last all day and conveniently happen at the end of the week so you can't post before the weekend. They are slow to reply and to come up with a resolution. Outages happen every month.

2. Surcharges - You are shown a price after entering the parcel weight and dimensions and you'd think its the actual price. Well it's not. At the end of the month you are hit with a 10x higher bill for surcharges that should have been shown when creating a label for your parcel. I've been personally hit with a £460+ bill just for surcharges.

3. They do not handle exports properly. If you have customers in one of the channel islands, the UI does not show any options for export. If you go to create a label you will be hit with a error and no way to fix it.

All round frustrating experience. After spending thousands of pounds with them i think its time to move on. Absolute monkey business.

I have been using Sendcloud for almost one year, and this has been one of the most disappointing business experiences I have had with a shipping platform.

We are contractually tied to them until October, so unfortunately we still have to use their services. During the sales process, the promise was clear: with a recurring monthly subscription and a volume commitment, we would benefit from discounted shipping rates compared to public carrier prices.

In reality, the rates invoiced to us for Bpost and Mondial Relay are around 30% higher than the public prices available directly from the carriers. So I do not understand how these can be presented as “discounted rates”.

When I raised this issue with their commercial team, the answer was essentially that our contract is based on a volume commitment in exchange for discounted rates, that our volumes are within the expected range, and that no renegotiation or regularisation would take place. They also stated that the public Mondial Relay prices are “not comparable” because the contract includes different services, conditions and pricing structures.

But this does not change the core issue: if the “discounted” Sendcloud volume rate is significantly more expensive than the official public carrier price, then it is very difficult to consider it a real discount.

On top of that, when there are parcel issues, customer service closes tickets without properly resolving them, and credit notes that should be issued are not generated.

Overall, I feel misled by the commercial presentation of the offer. The recurring monthly fee, combined with shipping prices higher than the carrier’s public rates, makes this service extremely disappointing and financially damaging for a small business.

Item arrived in perfect condition, securely and safely packed, exactly as advertised, super-fast delivery, and exactly what I wanted! The item quality and seller service are excellent! I look forward to future purchases from this seller. Many, many thanks to a great seller. A+++++++++++-

Great service for the starting small business, easy to use, great value!

Sent very promptly to New Zealand. Very happy with the service! Track8ng was easy as well. Thank you very much

One of the best platforms to send and return packages. Easy to use and good pricing.

Really easy to use and saves me loads of time.
Highly recommended ⭐️ ⭐️⭐️⭐️⭐️

Sendcloud helps me as a small business, it saves loads of times. They'll get 5 stars if the customer service would get every question spot on, but that's something to work on. Otherwise, great service!

Après plus de 6 ans chez Sendcloud, nous avons décidé de quitter définitivement le service.

Depuis quelque temps, c’est une catastrophe totale : des surtaxes qui sortent de nulle part, jamais annoncées au moment de la création des étiquettes, puis facturées parfois 2 mois plus tard… avec des montants pouvant dépasser 10€ PAR étiquette. Une gestion totalement opaque et inacceptable pour des professionnels.

Le service client, autrefois correct, est devenu extrêmement médiocre. Réponses lentes, imprécises, aucune vraie prise en charge, et surtout aucune considération du temps perdu par nos équipes à régler des problèmes qui ne devraient même pas exister. On passe des heures à vérifier, contester, comprendre des facturations absurdes.

Quand on gère du volume, ce genre de fonctionnement devient un cauchemar opérationnel. La confiance est complètement rompue.

Nous avons été clients fidèles pendant plus de 6 ans, mais aujourd’hui c’est terminé.
Je ne recommande absolument plus Sendcloud.

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After more than 6 years with Sendcloud, we have decided to leave the service for good.

Lately, it has become a complete disaster: surcharges appearing out of nowhere, never announced when creating shipping labels, then charged sometimes 2 months later… with amounts exceeding €10 PER label. A totally opaque and unacceptable way of operating for professional businesses.

The customer service, which used to be decent, has become extremely poor. Slow and vague responses, no real support, and absolutely no consideration for the amount of time our team wastes dealing with problems that should not even exist. We spend hours checking, disputing, and trying to understand absurd billing charges.

When you handle volume shipments, this kind of system becomes an operational nightmare. Trust is completely broken.

We were loyal customers for more than 6 years, but now it’s over.
I absolutely no longer recommend Sendcloud.

Very recommended, the UX is very easy, you don't have to worry about anything! For us as small business it's very convenient.

Having multiple carriers in one platform means that we can pick the best rate for each shipment without juggling separate accounts. The Shopify integration also works seamlessly, the orders flow straight through without having to do anything.

What I didn’t expect to appreciate as much is the prepay model. Sendcloud fronts the postage costs and you settle one invoice per month (by card!). Meaning cashflow stays clean and you can actually earn cashback & benefits on every shipment. It's the small things, that make a big difference.

But most importantly, it scales! Whether we are shipping 10 or 1,000 packages, the workflow stays the same, there is no friction as we grow. It's genuinely hard to find something to complain about.

This is first year I run a solo starting business and tried several shipping options, until I found Sendcloud. It is a great solution, really powerful, with a easy to use interface. I've used free plan for months, and shipping rates are good. Now I use a paid plan, because of the shipping automation rules. And love it. I would recommend it to anyone on my similar situation.

excellent service

SendCloud really is a fabulous service. Previously labels were being generated and printed manually using Royal Mail click and drop, but SendCloud offer Royal Mail pricing in their platform and comes with a lot of automations and full tracking dashboard. Although not used, they do have many other couriers too.

It really is a huge timesaver for our operations and a fantastic pierce of kit.

Everything works as expected. Sometimes there is a downtime, but that is normal. Also CS is always helpful when package goes missing.

Great platform ! It's been really helpful for my business!