Sarenza Reviews 

Produit confirme à sa photo et sa description
Tres qualitatif et respect des conditions de livraison.

I ordered and paid a pair of shoes on 14th July. Order was confirmed by email. And tonight, that is 6 days later, I received an email that the shoes were out of stock and that they will refund me in a few days... Seriously? How is it that the system did not detect the shoes were out of stock and it took it 6 long days to notice it? Pathetic. I will never order from them anymore.

They claim “easy return” but do not be fooled. No return is possible aside from mailing an object back to China at your own expense (which would cost more than the thing itself). Thus their claim is an outright lie to compel you to buy.

It was very a good product at the right price and the delivery was just as it was indicated. Happy customer:-)

Never provided a refund.
I made a purchase that was not delivered (because Sarenza did not include the apt number on the Paack delivery). I discussed with Sarenza, who told me I needed to reorder the items. Since the price was different, they promised to refund the difference in price. Weeks later, they failed to provide a refund via credit card. After providing my bank details per their request, they still have not provided the promised refund.

Excellent experience, definitely a trustful page Sarenza. They have good/high quality items and there are no tricks in the payment. I recommend this page.

​ DO NOT BUY HERE! Harassment despite DHL proof of return & illegal debt collection threats.
​Review: ⭐ (1 Star)
​
I am experiencing absolute harassment from Sarenza.com. Despite providing the official DHL return receipt (Order No. 67907830), the company refuses to acknowledge the return. According to EU law (§ 355 BGB in Germany), the risk of transport lies with the retailer once the package is handed to the carrier.
​Sarenza’s "Customer Service" ignores all legal facts and continues to demand payment for goods they already received. They are now threatening me with debt collection (Inkasso). This is a systematic attempt to extort money for a non-existent debt.
​I have already taken the following steps:
​Filed an official complaint with the Data Protection Authority (Hessen, Germany) for illegal data transfer to debt collectors.
​Informed the Consumer Protection Agency (Verbraucherzentrale).
​Preparing a police report for attempted fraud.
​They demand handwritten statements instead of accepting official DHL documents. This is incompetent and malicious. Avoid this shop at all costs!
​
Vorsicht! Sarenza ignoriert DHL-Einlieferungsbelege und droht trotz nachgewiesener Retoure mit Inkasso! Ich habe bereits Beschwerde beim Datenschutzbeauftragten eingereicht und die Verbraucherzentrale informiert. Ein absolut unseriöses Unternehmen!..

Update als Antwort auf die standardisierte Floskel von Sarenza:

​Lassen Sie bitte diese dreisten Standardlügen auf Französisch. Mein Fall liegt Ihrem Kundenservice seit nunmehr DREI Monaten vor. Ich habe Ihnen mehrfach den DHL-Einlieferungsbeleg sowie Ihr eigenes Retourenlabel per E-Mail zugestellt. Die Behauptung, Sie würden auf eine Antwort von mir warten, ist eine absolute Unverschämtheit und reine Verzögerungstaktik. Ich warte auf meine Retourenbestätigung, nicht Sie auf mich!
​Da Ihr Kundenservice absolut inkompetent ist und die gesetzliche Lage (§ 355 Abs. 3 BGB) ignoriert, geht bald die lückenlose Dokumentation dieses Falls direkt an Ihre Geschäftsführung (J. Drianno/Groupe Beaumanoir) sowie an die Verbraucherzentrale. Hören Sie auf, hier den „bemühten Kundenservice“ vorzutäuschen, und bestätigen Sie mir endlich meine Retoure!

*«UPDATE: Stop lying to the public! Your Customer Service has had the DHL receipt (preuve de dépôt) for 3 months. According to European law, a postal receipt is the ONLY proof a consumer needs. I am NOT legally obliged to sign your ridiculous "attestations" or statements under oath while you ignore official DHL tracking. You have ignored my deadlines and sent automated threats of collection agencies (Inkasso).
​Ce que vous faites est une honte. Ce dossier est désormais entre les mains du Centre Européen des Consommateurs (CEC) et de SignalConso. Arrêtez vos réponses automatisées et assumez vos responsabilités !»*

I returned an item in November 2025 and since then I asked at least 10 times to be reimbursed. As of 06 May 2026 I have not received anything. Crooks.

Tried to return my lamps as looked nothing like advertised and quality poor. Very difficult and expensive returns process with no actual refund to show for it as parcel stuck in chinese customs! Return sent january . Never again

I'm not one for writing bad reviews but I am so incensed by this company that I had to write one. I cannot believe I fell for this and lost £130 for some Artistic table lamps that we bought early December for staff xmas presents.
Their site shows some great photos and you think the products are from their European headquarters but all you get is total 'tacky rubbish' sent direct from China which barely resemble the photos.
Not only that but we ordered nearly two weeks prior to Xmas se we could give them as Xmas presents but they arrived in the new year.
The company do correspond by email very politely and reassuringly but they are just buying time and dragging it out. In the end I had to return the lamps to China and not Europe which cost me £30. That was in early January and they got stuck in customs because their China supplier wouldn't or didn't supply the required consignment details.
I am now told that they are being returned back to me but I doubt that I will see them and, tbh, I wouldn't want them anyway and they are not even fit for my bin.
Honestly, if i can help others, I strongly advise to avoid this company at all costs. I always buy based on reviews and can often see that some bad reviews are people who have a 'bee-in-their-bonnet' over trivial items. I am a very tolerant and successful Managing Director of 3 companies and rarely complain and rant but my goodness, Serenza-Living would be shut down if it was left to me.
I have instigated a Chargeback with the bank but, with the company in China, I'm not holding my breath.
Hope I can save at least one person time, money and disappointment.

Botte en cuir bugatty , marron très confortable taille un petit peu plus grand que ma pointure… mais ça va très bien .

Scam. Awful products completely different to advertised and customer service ignored all contact for a refund. This company is a joke

SCAMMERS! Order received not the same on website, they sent me some cheap crap and now I want to return they are blanking.my emails for a return label, so that the 28 days have passed. Disgusting company

An absolute scam. Order came and nothing like the website described. Have emailed and heard nothing back. Do not buy from this company it’s an utter scam.

Ordered on Tuesday, received on Thursday, no complaints! And a way better price than the original brand’s website.

The worst company to deal with. Ordered something I saw them advertise as uggs (knowing wouldn't be the real ones) came.nothing like the website or advised and now ignoring any email to get a refund.

Absolute con artists!!! Brought what I thought were Uggs, as advertised on TikTok shop. Arrived, cheap nasty FAKES. Not even Ugg fakes. Just utter rubbish. I have been emailing for a refund and have RECEIVED NOTHING. Can anyone help me with getting some sort of response from these absolute con artists.

Navigation facile le catalogue produit est varié interface d'achat facile envoi rapide en point relais

Very good and fast delivery no problem at all recommended 👌👌👌

I ordered a swimmimg short from Ralph Lauren. I didn’t get the money of the retour back.. Do not order anything!!!