Sam Turner & Sons Reviews 

Great service..I.e really fast delivery.. by good reliable couriers..packing great. Prices always very good too.

Ordered a size 42 barbour jacket, to which I returned to exchange for a smaller size. They've accused me of mailing back a "comedy wig" instead.

Completely ridiculous accusation as the DPD scan weights are the same for both the delivery and the return, they're simply trying to scam at this point without any evidence.

I've had to initiate a chargeback to resolve. Absolutely terrible.

I don't understand why think such a thing would be possible to return if I just wanted a different size? Absolutely disgraceful.

Ordered Stihl HSA 40 hedge-trimmer on a SUNDAY afternoon, free standard delivery was selected.

It arrived the next day before noon via DPD. I'm not even sure how this was possible!

Absolutely stunning service. DPD is one of the best and delivery services in our experience and it's great to know Sam Turner & Sons use it.

The hedge-trimmer arrived in perfect condition, with the cleaning spray ordered at the same time carefully packed and placed in the main box.

Sam Turner & Sons had a superb selection to choose from. Importantly, it listed the current Stihl models (we found other sites listing older models only) with the information needed clearly presented (much better than Stihl's own site!)

Add to this the very competitive pricing and five stars does not seem high enough a rating.

I wanted to upgrade my ms170 from 12” to 16”. Saw what parts to buy on a YouTube video so ordered them from S.Turners. Ordered them late Thursday night and received them Saturday. Fantastic delivery and all order arrived as placed. Very good prices and great customer service as I had ordered the wrong chain so called Friday morning and corrected it without a problem. Highly recommend and will definitely use again.

I was a bit concerned about ordering based on some of these reviews but I had a great experience. They had the boots that I wanted at a great price. I ordered on Sunday and they were delivered on Monday. All correct and well packed, thank you!

Seeing the negative reviews here maybe I have been lucky, but I have now bought from them twice, and both times it has been a flawless experience in every way.

Returned a long reach hedge trimmer I purchased online as it was to big and cumbersome, I phoned up to see if I could return item in person as I would be in the area in just over a weeks time, answer was yes no problem.
I returned the trimmer and was issued a full refund, I then looked at other machines with the help of Steve Gibson who had plenty of patience as I spent over an hour comparing the different options he had great insight into the practicalities of the machines and my needs.
All round a great experience and big thank you to steve

Beware – I would not order from this company.

I ordered a fairly expensive piece of equipment, and the company took my payment immediately. Three days later, they informed me that they couldn’t send it because it was out of stock. To make matters worse, it then took a long time for my refund to be processed.

Overall, a very disappointing experience, and I would not order from them again.

Ordered a new lawnmower via Sam Turner & Sons as they were the cheapest online for the model that I wanted (Stihl)

Ordering was seamless, delivery was very quick. I would happily use them again!

Bought a set of extendable hedge cutter had them deliverd opend with in the hour they where broke and i am still waiting for me refund its 2 weeks and ive lost money because thet have to check the machine wish you would check them befoe they leave the store would make sence do not buy of these people ffs terrible service

I went in to buy a replacement bolts for fa bed i was building ( i had bent them while making the bed frame) . They are a specialist bolt that can only buy as part of the bed. However Charles in Sam Turners straightened them for me and would not take any payment . Great service and grateful that I had no delay building the bed
thank you

I ordered a genuine Stihl DuroCut strimmer head and four packs of compatible cord from Sam Turner, paying £41.94 in total, including a very expensive £7.99 delivery charge.

When my new Stihl strimmer arrived (purchased elsewhere), I discovered that Stihl has redesigned the head fitting from screw-on to push-fit while keeping exactly the same model number. The packaging on the strimmer head clearly stated it was compatible with my model, but it wasn't. Even my local Stihl dealer was surprised by the change.

I appreciate that this compatibility issue was caused by the manufacturer's packaging rather than Sam Turner. However, I was disappointed by the way my return was handled.

When I phoned, I was simply told to complete the online returns form rather than having my details taken over the phone. The returns process was slow, communication was poor, and I had to chase them after the return was authorised because no return authorisation number was provided, despite their website saying one was required.

I had opened one pack of cord before realising the head wouldn't fit, so understandably I couldn't return that pack. However, I still ended up losing £11.98 (£7.99 delivery plus £3.99 for the opened cord), even though the entire purchase was only made because the manufacturer's packaging stated the head was compatible.

While the compatibility issue wasn't Sam Turner's fault, I feel the customer service and returns process could have been handled much better, and it's disappointing to be left out of pocket through no fault of my own.

Have made many orders over the years and always found the time of delivery(free if a spend over £50) always 1st class
Many thanks

I bought a Hyundai Garden Chipper, it was delivered the next day, which I thought was brilliant. When I unpacked it I found a minor transport damage issue, which didn't stop me using the machine but I reported it to Sam Turner's customer service. They moved heaven and earth to rectify the situation. Very, very impressive. I will definitely go to them for any future garden equipment. Customer service is top of my list with any company I use and they certainly supplied that.

Bought an expensive ride-on mower for our business. For some reason, the delivery address auto-filled my home address, which is 5 minutes away from the business. The delivery driver rang ahead and said he would struggle to get the mower under a width-restricted bridge near my home, which alerted me to the address mix-up.
He was pleasant and helpful, and when I explained that it was being delivered to the incorrect address, he sounded relieved!- Said it was no problem to deliver to the business just around the corner. The company then insisted I pay a £60 surcharge. Shame on them.

It's my 3rd order from here just in this month. Can only say how impressed I am with their prices and speed of service and delivery, even over the weekend! Thank you

Got what I was after at quick speed. Price reasonable. Thank you.

I would not recommend this company based on the customer service alone.
If you wish to complain about customer service, good luck.
Here's the response I got from them when trying to complain about their customer service accusing me and my nieghbours of thieft and dishonesty, when the delivery company had the parcel all along........

"I request you then do not contact our company any further with regards to this matter or indeed any matter going forward'.

I guess the company doesnt want repeat business.

Always found Sam Turner to have excellent range and price of products. Their customer service is excellent and even gave me advice on how to change a strimmer head. A company well worth knowing

Ordered a lawnmower couple days ago and arrived in Scotland very pleased