Sykes Holiday Cottages Reviews 181,786

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website and the seamless booking process. People appreciate the accurate and detailed property descriptions, which align well with the actual experience. The holidays booked through this company are frequently described as perfect getaways, with comfortable and well-equipped accommodations. Consumers highlight the beautiful and peaceful locations of the properties, often mentioning tasteful designs and furnishings. The positive user experience extends to the cleanliness and provision of necessary amenities, ensuring a relaxing and enjoyable stay. Many reviewers express their intention to return and recommend the company to friends and family, reflecting high satisfaction levels.

Based on these reviews

Rated 4 out of 5 stars
Verified

Excellent location situated between the two shores and close to the town centre shops and restaurants. Clean and the central heating was efficient. The bedroom in the loft was accessed via a spir... See more

Company replied

Rated 5 out of 5 stars
Verified

Comfortable, Quiet, not too far from amenities. It may be a little small for 4 people, but perfectly adequate for 2 people. Building work still ongoing on other buildings, but since we were out expl... See more

Company replied

Rated 5 out of 5 stars
Verified

Very comfortable, spacious accommodation. Clean and well-maintained. Small kitchen but more than adequate for our needs. Well-equipped. Two lovely bedrooms and bathroom. Very pleasant sitting room... See more

Company replied

Rated 5 out of 5 stars
Verified

The description of the house we chose was accurate, allowing us to fully enjoy our break as all the needs we had, were catered for. The arrival information was clear and helpful, ensuring a smooth sta... See more

Company replied

Rated 5 out of 5 stars
Verified

The location of the Old Shop is conducive to a relaxing stay. Quiet and rural with easy train access to local towns. The facilities in the cottage are excellent and the provision of the hot tub spa... See more

Company replied

Rated 5 out of 5 stars
Verified

We booked three cottages with Sykes for a 17 day trip to Devon and Cornwall. The booking process was simple and communication regarding confirmation was efficient to the point of being almost excessiv... See more

Company replied

Rated 4 out of 5 stars
Verified

Everything was just about perfect. In fact, the four stars are only because there were Internet issues on site. It really was through no fault of the owner. The cottage was immaculate, warm, comforta... See more

Company replied

Rated 4 out of 5 stars
Verified

Lovely accommodation, big picture window overlooking the rooftops onto the estuary. A bit concerned when first walking in due to the sound of 2 dehumidifiers , obviously a problem within the build... See more

Company replied

Rated 5 out of 5 stars
Verified

Another great stay in a Sykes property. Sykes website is easy to navigate and includes selection of filters to make your search easier. There are a great selection of properties to view. All of our... See more

Company replied

Rated 5 out of 5 stars
Verified

We had an excellent stay at this Outstanding apartment, which had everything we needed and was very comfortable. It is clearly well looked after, I highly recommend staying here.  There are sachets... See more

Company replied

Rated 5 out of 5 stars
Verified

Perfect getaway, the cabin is clean, modern, powerful shower with piping hot water, bed is so comfortable and we both slept like logs. The kitchen is super equipped with everything, even an air fryer.... See more

Company replied

Rated 5 out of 5 stars
Verified

The cottage was great - very comfortable and cozy. We were left a loaf which was kind. The whole decoration of the cottage was excellent. The bedrooms were very comfortable. We had plenty of time on... See more

Company replied

Rated 5 out of 5 stars
Verified

We used to own/live in this cottage back in 2015/16 and were delighted to stay in it again for a break. The present owners have done a sympathetic restoration, whilst still retaining a very rare thin... See more

Company replied

Rated 4 out of 5 stars
Verified

The place was great. Not cheap, bit worth every penny. Had some difficulty with communications which left us a bit uncertain about where we could park our cars. It was ok in the end but should have go... See more

Company replied

Rated 5 out of 5 stars
Verified

This is a very clean and well equipped cottage with a new kitchen and a modern airy feel, whilst also being comfortable and cosy during Storm Amy during the first days we were there.... See more

Company replied

Rated 4 out of 5 stars
Verified

Nice little well appointed cottage, handy for the local cafes, shops and pubs. The only downside was that the internet wasn’t working all week which wasn’t able to be resolved during our stay.

Company replied

Rated 5 out of 5 stars
Verified

Lovely cottage in a great location. Very well presented. The beds were extremely comfortable. Everything you need is provided for and there is plenty of room. Great location for Cornwall, Plymouth and... See more

Company replied

Rated 3 out of 5 stars
Verified

A good property, which was nicely furnished. However, it needs some money spent on the utilities, as we didn't have any hot water during our week's stay (apart from the instant hot shower). Apart fr... See more

Company replied

Rated 4 out of 5 stars
Verified

The location was good but the accommodation was smaller than we expected. There was some food debris on the kitchen worktop ( looked like crumbs from the toaster) and the bath was dirty around the plu... See more

Company replied

Rated 4 out of 5 stars
Verified

I had a query regarding lack of starter fuel provision for the log burner. The description stated all fuel was included but Sykes agent said this did not include logs! This should be made clear at t... See more

Company replied

Rated 5 out of 5 stars

Great cottage. Barn cottage in the Peak District was first class. Booked as a 7 night late deal so price was reduced. Met by Jane the owner of the farm on arrival and shown round . We were not disapp... See more

Company replied

Rated 3 out of 5 stars
Verified

Takes too long to get any form of reply from customer services. We had a few issues with our property, one of which was black smoke bellowing out the oven so I called the ' emergency ' number. T... See more

Company replied

Rated 5 out of 5 stars
Verified

We had a brilliant time, there was a fantastic atmosphere around the whole site. Ivy cottage was the perfect setup for my family, very clean and the location was great. I’d also like to say the staff... See more

Company replied

Rated 5 out of 5 stars
Verified

The cottage was lovely, clean and had everything we needed during our stay. The views were beautiful even on the dull days. The lane was very quiet so great for walking our dog Finley. Ian popped r... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to book, kept informed at every stage and property was of a very high standard. Had a wonderful holiday in a beautiful pod which was spotlessly clean, very comfortable and equipped with everythin... See more

Company replied

Rated 5 out of 5 stars
Verified

Beautiful peaceful location. The accommodation was tastefully designed as were the furnishings and decor in every room. The owner greeted us on arrival and had made us scones and put fresh flowe... See more

Company replied

Rated 5 out of 5 stars

We stayed in Delft Cottage, Robin Hoods Bay. Super cute tiny little cottage. Very clean and comfortable. The tiny size might take some getting used to for some, but we are usually touring caravanners... See more

Company replied

Rated 3 out of 5 stars
Verified

In 2024 we used Sykes cottages for a total of 5 weeks over two cottages. This gave us maximum discount of £25. During the stay in the 2nd cottage we booked it for the following year for 4 weeks. We th... See more

Company replied

Rated 5 out of 5 stars
Verified

Firstly there Is Always a good Selection of Property's to choose from At Reasonable prices in the Area we Go on Holidays . Sykes are an Excellent company to deal with very good Reputation ,Alw... See more

Company replied

Rated 4 out of 5 stars
Verified

Person on the phone was helpful, ploite and very pleasant however they forgot to tell us about the tiered booking fee. Don't understand why the booking fee is tiered as surely the staff member will go... See more

Company replied

Rated 5 out of 5 stars
Verified

Property exceeded our expectations, everything was as new, comfortable, ideal for relaxing in the evening. Hosts were exceptional, there if you needed anything, but not imposing on your holiday.... See more

Company replied

Rated 5 out of 5 stars
Verified

Dunstaffnage Cottage, Grantown-on-Spey. Booking process straightforward, Sykes very helpful. This was an excellent property in a quiet location, not far from the town centre. We would not hesitate to... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy website Lots of accurate details on the properties, Property as described, clean and comfortable Sykes kept in touch via email from booking to Strickland on return home so have confidence that... See more

Company replied

Rated 5 out of 5 stars
Verified

Cottage was comfortable, warm and ready on arrival and everything provided except food. No need to purchase toilet rolls, cleaning materials or bin bags, all provided for the week. Good selection of... See more

Company replied

Rated 5 out of 5 stars
Verified

I have booked three holiday self catering holiday homes this year through Sykes and each time the booking process has been flawless. They are the company I will definitely be using again next year.

Company replied

Rated 5 out of 5 stars
Verified

Stunning property. Lots of room and everything needed for a perfect stay. Location is beautiful. Pooch loved a roam around the garden. Stayed in Highbeck Cottage last year and both are fabulous... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent directions to a perfectly equipped cottage in an idyllic location. Welcoming host & easy access to everything you could need at Mere & the joys of Stourhead.

Company replied

Rated 5 out of 5 stars
Verified

We had a lovely break in Hutchinson House in Richmond central to shops places to eat the owners were lovely people cottage had everything beds comfy we were lucky with the weather which was a bonus

Company replied

Rated 5 out of 5 stars
Verified

The cottage was a lot better than the pictures .very comfortable and homely .we have enjoyed every hoilday we have had in a sykes cottages .value for money .and always very reasonable priced

Company replied

Rated 3 out of 5 stars
Verified

We had previously stayed at Trebarwith Strand in February, in a property only a few doors away from Stargazy booked through Sykes also, and had a fantastic time, loving the location. Stargazy... See more

Company replied

Rated 5 out of 5 stars
Verified

The descriptions of properties are always accurate and the reviews are very helpful when trying to make booking decisions so you know what to expect upon arrival, very easy online booking service whic... See more

Company replied

Rated 5 out of 5 stars
Verified

We only ever use Sykes because they are the best. Great service and great properties. We've used them several times and never been disappointed

Company replied

Rated 3 out of 5 stars
Verified

It appears that Orchard Cottage owns all the space outside the residence which made it horrendous to get baggage down to the property at the height of the raging rain storm. Woke up at 8am in t... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy to book our lovely holiday cottage holiday. All the information needed was provided in a timely way. Would recommend

Company replied

Rated 5 out of 5 stars
Verified

Lovely clean annex with everything we required. Very nice sea view. Hosts were very helpful .Ideal area for pleasant sea view walks with plenty of seating for our age walking problems.

Company replied

Rated 3 out of 5 stars
Verified

You do not include important details about your rental properties, such as parking arrangements, this led to confusion when like we arrived. All information needs to be clear prior to booking, includ... See more

Company replied

Rated 4 out of 5 stars
Verified

Easy booking. Good how to get into property details, when to leave etc. warm welcome from owners. Great property

Company replied

Rated 5 out of 5 stars
Verified

Booking was simple, description of property was accurate, as were the directions to get there. The cottage lived up to all that we expected and we had a very enjoyable holiday.

Company replied

Rated 5 out of 5 stars
Verified

Easy online booking, cottage provided was as described and very comfortable. Clear instructions given via email.

Company replied

Rated 4 out of 5 stars
Verified

Easy to book and pay. Instructions and property info are sent well in advance. However if you e mail a query you either get a late reply or no reply at all.

Company replied

We perform checks on reviews


Company details

  1. Cottage
  2. Cottage Rental
  3. Self-Catering Accommodation

About Sykes Holiday Cottages

Written by the company

With over 21,000 holiday lets to choose from across the UK and Ireland, Sykes Holiday cottages can help you find that perfect holiday.

Our range includes cottages with hot tubs, sea view apartments, log cabins, luxury retreats, over 12,000 pet-friendly properties and much more.

You can always be safe in the knowledge that every one of our holiday homes is up to our exacting quality standards. At Sykes Holiday cottages, we help travellers make memories and experiences, and make staycationing simple for guests with quality accommodation and 'on holiday' customer service.

Our award-winning team, being recognised for our expertise with over 30 years of experience in UK holiday letting, ensures you’ll have round-the-clock support, whenever you need it, helping you find your dream getaway.

See all holiday homes

Search over 12,000 pet-friendly holidays

Search over 3,000 hot tub breaks

Search over 1,900 log cabin stays

Search over 1,300 luxury holiday homes

Looking for a last-minute break? With discounts on 1000s of holidays, with some even offering same day check-in, you could be relaxing on your getaway sooner than you think!

See all late deals


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

182K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Verified

Great for walking.

I would have given 5 stars,but we were kept awake most of the night with the noise from upstairs. Luckily they were only there on the weekend.Being close to the country side is always a great experience. We love finding new places to walk.

October 23, 2025
Rated 5 out of 5 stars
Verified

Love their website

Love their website, it's very user friendly and has great filter options. It's always easy to find great self catering accommodation and the quality of properties are generally excellent.

October 30, 2025
Rated 5 out of 5 stars
Verified

Great place

Great place. Perfect location!
Everything we wanted as a family of 4 on a 4 day break.

October 30, 2025
Rated 1 out of 5 stars

Scammers - that will reroute you to cheap, rubbish alternatives just before you go!

The company have a great scam:
Let you book nice accommodation, then just before you go cancel it and offer you a "lovely" alternative for the same price (but a discount from what it should be)! NONSENSE! they are rerouting you to cheaper accommodation that they couldn't book and making it sound brilliant, but may not be suitable or even close. The other aspect is because they tell you so soon before, unless you can cancel everything else you will be well out of pocket!
Since they are only an "agent" they take no responsibility "your contract is not with them" and blame the mythical owners for the problems.
Don't say I didn't warn you!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent cottage

Excellent cottage

October 30, 2025
Sykes Holiday Cottages logo

Reply from Sykes Holiday Cottages

Hello,

Thank you for taking the time to share your experience. We are pleased you found the cottage excellent and we hope you had a wonderful holiday. We hope to welcome you again in the future.

Kind regards,
Cerys
Sykes Holiday Cottages

Rated 5 out of 5 stars
Verified

Easy booking .Great accommodation

Easy booking .Great accommodation

October 30, 2025
Sykes Holiday Cottages logo

Reply from Sykes Holiday Cottages

Hello,

We appreciate your feedback and we're so glad booking was easy and you enjoyed the accommodation. Thank you!

Kind regards,
Cerys
Sykes Holiday Cottages

Rated 1 out of 5 stars
Verified

I previously stayed at this property in…

I previously stayed at this property in April 2025 and had a great experience, so I decided to return for another weekend away. Unfortunately, this visit was extremely disappointing and did not live up to the standard I expected.

On arrival, I noticed a lot of wear and tear, particularly in the bedroom with the ensuite Jacuzzi. The bedsheets were mouldy, and there was pubic hair in the shower. The bathroom between the two bedrooms had an unpleasant smell, stabbing marks in the shower, and a flickering light — which was especially concerning for me as someone with epilepsy.

The pool area was dirty, with debris and spiders floating in the water, and the shower in the gym area was scalding hot with water gushing from a damaged hose. There were also visible signs of damp and mould throughout the property.

It’s such a shame, as this was once a lovely place to stay. Sadly, the level of cleanliness and maintenance has dropped significantly, and it’s definitely not worth the price in its current condition.

October 30, 2025
Rated 5 out of 5 stars
Verified

Everything very good

Booking system works well and properties always as described

October 23, 2025
Sykes Holiday Cottages logo

Reply from Sykes Holiday Cottages

Hello,

We appreciate your feedback and are so happy the booking system worked well and properties matched their descriptions!

Kind regards,
Cerys
Sykes Holiday Cottages

Rated 3 out of 5 stars
Verified

Bathroom facilities

The downstairs bathroom was nice but not suitable for an elderly or disabled person. Slippy shower floor, no handrails, low level toilet. Tiles were not suitable for the detachable hand rails provided. Upstairs shower not functioning properly.

October 22, 2025
Rated 5 out of 5 stars
Verified

Easy to use app

Easy to use app. Good prices. One point. Would like to know if keybox is available before booking. Late arrivals can cause problems. Overall, great service. Already booked another cottage. More to come in the future.

October 30, 2025
Sykes Holiday Cottages logo

Reply from Sykes Holiday Cottages

Hello,

We're glad you enjoyed our easy-to-use app and pricing. We appreciate your suggestion to indicate keybox availability before booking; we'll consider this to improve our service for late arrivals. Thank you for booking again!

Kind regards,
Cerys
Sykes Holiday Cottages

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look