Supermarket23 Reviews 

I’ve placed 9 orders to Cuba this year. They are excelente. Everything is delivered asap without any type of issues. I recommend this company to anyone that wants to send food and other things to their loved ones.

I have place an order on 7/30/2026,they delivered on 8/6/2026 and all meats was spoiled and rotten,the eggs was missing and the lentils nylon was broke,my mother didn't accept the products like that and the deliver guy say to her she has to sing that she received the products,when she denied to sing they take every single product back with them and today 8/15/2026 we still are waiting for the products to be replaced or to make a full refound as store credit.On 8/7/2026 i put a reclamation,and on thursday 8/13/2026 i ask for a full refound as store credit to use in a future.Im still this day waiting for a solution and nothing,i have made phone calls,speak with the customer service like 10 times,send like 4 emails,still no answers.I dont understand why i dont have my refound yet or the products delivered,This is very shady and i will do whatever i have to do to get the products or my money back.

My experience with Supermarket 23 has been extremely disappointing.
I placed a food order for my family in Cuba and, considering the high prices this company charges, I expected quality products. Instead, 7 meat products arrived spoiled. They had thawed, looked clearly spoiled, had an abnormal color, and gave off a strong foul odor, making them unsafe for consumption.
What concerns me most is not only that the products arrived in this condition, but that the company actually sold and shipped meat products that were clearly spoiled. This represents a serious health risk and reflects a complete lack of quality control.
After I filed a complaint, the initial solution offered was only a store credit for future orders, which I found completely unacceptable under the circumstances. I was later informed that I would receive a refund, but I am still waiting for it to be processed. When customers are paying such high prices, the very least they should expect is food that is safe to consume and quality control that matches the prices being charged. I sincerely hope Supermarket 23 reviews its quality control procedures so that no other family has to go through an experience like this.

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Mi experiencia con Supermarket 23 ha sido muy decepcionante.
Realicé un envío de alimentos para mi familia en Cuba y, teniendo en cuenta los altos precios que cobra esta empresa, esperaba recibir productos de calidad. Sin embargo, 7 productos cárnicos llegaron en mal estado. Estaban descongelados, con muy mal aspecto, mal color y un olor evidente a descomposición, por lo que no eran aptos para el consumo.
Lo más grave no es solo que los productos llegaran así, sino que una empresa venda y envíe alimentos cárnicos que claramente estaban en mal estado. Estamos hablando de un riesgo para la salud y de una absoluta falta de control de calidad.
Tras presentar la reclamación, inicialmente la única solución que me ofrecieron fue un crédito para futuros envíos, algo que consideré totalmente inaceptable dadas las circunstancias. Posteriormente me informaron de que procederán al reembolso del importe, aunque todavía estoy esperando que se haga efectivo. Cuando se pagan precios tan elevados, lo mínimo que se espera es recibir productos en condiciones y un control de calidad acorde con lo que la empresa promete. Espero que revisen seriamente sus procesos para que ninguna otra familia tenga que pasar por una situación como esta.

Shipments 23...Just a comedy of errors and people who don't follow up or respond. Yes, they are sending the panel they neglected to send in June, but they are sending it to ME in Cuba when I am not the recipient and I do not live there? I paid $533 for their expedited shipping services and I could have sent it maritime with Crowley and everything would have been delivered weeks ago. AND for a fraction of the cost, Under $100!I have to laugh shortly after I send a complaint they ask for a rating on their customer service. Yes, things are difficult in Cuba, but this company is in Miami!

I used their service Shipment 23 to send four solar panels and generator equipment for a household in Havana and paid for expedited shipping. I had to follow up before the order was shipped because it was showing different, inexpensive panels being shipped rather than the ones I ordered. I spoke to Leonardo and he reassured me the correct panels were being shipped. I was going to cancel the order if it had been changed. The order shipped and the family I sent them to and they only received two of the panels with the generator. Weeks later another one arrived. There is still one missing. I paid $523 for expedited shipping and the value of the panels is $420 each. When I call they say they cannot find the order number yet I have a screenshot of it. I've been talking to rude people who are irritated and arrogant and do not communicate of follow up. This is completely unacceptable and it makes me wonder what is really going on. Did they sell my expensive panels to someone else and think I would not ever know inferior ones were sent? This has been going since The order was placed on the 8th of June and I am still waiting. I am very unhappy.

The site is easy to use, but there is a defect in the credit card entry page. It does not work most of the time and so I have to start all over in selecting the products and then try to pay with a visa credit card. (that is why you will see multiple orders not paid, since the credit card interface is faulty.)

Positive: fast delivery

Negative: I ordered some chicken and when my family received it at home and checked it, this was not good any more. The customer service reaction was quite fast but just refund a very low fee.

Buying with them as long you buy light products you will have no problems, but if you deal with customer services is a total disaster. Cubans there, the operators are rude and dishonest. They never give to you an accurate and sincere response, they repeat what they have in the computer and every time you call them you can hear the vulgarity in the background people talking and laughing, it is really gross and rude. I am a customer since three years ago and I am really disappointed the way they treat their clients over the phone.

I recently placed my first order with Super Market 23 to help some dear friends in Cuba, and I couldn’t be happier with the experience.

I placed the order yesterday, and everything was delivered the very next day without a single issue. Seeing my friends receive the items so quickly brought me so much peace of mind.

One thing I would strongly recommend is providing as much information as possible when placing your order. Include the recipient’s full name, address, and ID number if you have it. The more details you provide, the smoother the delivery process seems to be.

When you have loved ones in Cuba, sometimes you feel helpless. Being able to send groceries and essentials is one small way to remind them they are loved and not forgotten. For me, this service has become a meaningful way to help from afar.

I am incredibly grateful for the excellent service and will absolutely be using Super Market 23 again. I would highly recommend them to anyone looking for a reliable and caring way to support family and friends in Cuba.

I am extremely dissatisfied with my experience due to the poor customer service provided by the delivery staff.

They delivered the wrong food item and did not replace it on the spot. The delivery team was dismissive, uncommunicative, and appeared to be talking about the customer privately instead of addressing the customer directly. They never properly introduced themselves and rushed through the delivery as if doing their job correctly was an inconvenience.

To make matters worse, the person delivering the freezer hit it against something and even dropped it on the ground while moving it, showing a complete lack of care for the product.

Another major concern is the online ordering process. After placing an order, it simply sits in the system unless you call to confirm it. To reach a human representative, you first have to go through an AI phone system multiple times. Once connected, they ask for very sensitive personal information over the phone to verify the order, which raises serious privacy concerns.

I cannot stress enough how disappointed I am with this store. Between the rude delivery staff, careless handling of merchandise, poor communication, and questionable order verification process, this experience fell well below the standard of customer service I expect. I would not recommend this store based on my experience.

Staff answered our questions and concerns the same day. Items were extremely well packaged to avoid damage. Their delivery charges are cheaper than cost of picking the packaged items from their Store.
We were informed every step of the way from confirmation of orders to shipping and final delivery even in the Dark when there is No Electricity. WILL USE THEM AGAIN

It’s charge is dear

I have used it six times and have never had a problem. Everything has arrived in less than 24 hours. Highly recommend!

I think the store does a good job, especially given the conveniences it offers to Cuban families. I am very grateful for its existence. I almost never have any issues with the store.

I have sent groceries to Cuban friends several times and they have got it, and were delighted to receive the food, was able to get delivery just as all traffic stopped in Cuba, they made sure my purchase was delivered. I highly recommend them.

This Christmas, I placed an order for my mother in Havana. Unfortunately, some products were not dispatched. Despite the products being available on their website, the company refused to deliver the missing items. Instead, they credited my online account with the cost of the missing products and expected me to solve the problem, which obviously would be to purchase them again for my elderly mother, incurring additional shipping costs.

Apart from this incident, I am curious as to why the company charges for the shipment of products when the client has already spent a significant amount of money on the products themselves. Why don’t they waive the shipping charge in such cases as most companies do?

In the past my orders always arrived on time, but this time I placed an order and today is day 4 waiting for the delivery, the biggest problem is that you have to stay home all day and hope they come and I have been staying at home for 4 days hoping they will come, why can't they give you an exact day and time frame that they come, for example we will deliver your order tomorrow betweem 8am- 1pm or they could say they will deliver the order between 1pm -7pm

I shipped food to my cousin in Cuba a few times and never one pronlem. But they fixed it immediately. Will continue to use yheir services.

We tried this for the first time and found it easy. The prices for cuba were better than we can buy the similar item in Canada. So, by the time you factor in the savings, the delivery charge was covered. Our friend received the order within four days. Excellent service. Five star rating in my book.

Stellar customer service, prompt delivery, and the delivery people are always courteous and go out of their way to be helpful to relatives in Cuba. Access to many hard-to-find items. It is a heaven-sent. Too bad the US has so many embargos and regulations against the Cuban people - it makes it impossible sometimes to get needed items to our loved ones. Supermarket23 is a gem in a sea of frustration when trying to help our relatives on the island. Shameful for the US to keep food/medical supplies/clothes from our relatives. We are paying for it, not the US government, Thank you SuperMarket23!