Envios23, shame on you!
This is a standup company. Prompt service, very polite messengers, and they have items in stock that are difficult to get in Cuba. However, their sister company Envios23, is a different story. Paying for airplane fees for prompt delivery, and items still not getting delivered. It’s a shame, because I’ve been an amazing customer! But I won’t be using Envios23 again. I paid over $ 1400.00 in delivery fees, and it’s been one excuse after another. That is not OK!
Reply from Supermarket23
Dear Ody,
We sincerely regret the experience you’ve had with our Envíos23 parcel service, and we truly appreciate you sharing your opinion so openly. We're glad to know you hold our work at Supermarket23 in high regard, which makes it even more painful for us to learn that the logistics side has left you feeling disappointed.
Envíos23 is a relatively new service, still undergoing improvements, and while we are constantly working to ensure safe and timely deliveries, there are situations — such as customs holds — that can cause delays and are unfortunately beyond our control. This is explained in our policies, but we understand that explanations do not always ease the frustration caused by a pending delivery, especially after placing your trust in us.
We greatly value your loyalty as a customer and the investment you make in our service, and we assure you that we take every piece of feedback as a genuine opportunity for improvement. If you would like us to review your specific case, we’d be happy to assist you directly via email at ayuda@supermarket23.com.
Thank you for your patience and for helping us grow through your feedback.