Yes speaking to Cheryl Austin was very welcoming and pleasant. She went through the whole process though I giggled that insurances are becoming too expensive, still because of her expertise and frien... See more
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Right Choice Insurance Brokers Ltd (RCIB) are a Essex/East London based broker of a wide range of Insurance products including Motor, Home, Bike, Van, Commercial, Taxi, Motor Trade, and more recently, Breakdown Insurance via our AutoAid, Autonational and Euro Rescue sub-brands.
St James House, 27-43 Eastern Road, RM1 3NH, Romford, Essex, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Yes guys , so yes it was absolutely easy to use the online renewal service and also very fast !
I really am very happy about this
Reply from RCIB
Cant log in using the portal which means I can’t get documents
Reply from RCIB
I got Right Choice company of Compare.com it was so easy to insure and they have phone number and email address which id very good these days
Reply from RCIB
Got a great price online. Rang them up. Great service throughout. And very helpful
Many thanks
Shannon
Reply from RCIB
great customer service , very professional and helpful
Reply from RCIB
Perefect easy to do and for people like me who can’t talk on the phone without stuttering or making a mess off themselves the fact you can sort it online was a massive bonus for me.
Thank you.
Reply from RCIB
It’s always a pleasure to speak with someone who makes it so easy to resolve your issue smoothly. With thanks to Cheryl Austin for your excellent customer service.
Reply from RCIB
I had to phone up my insurer to go over some policy documents. I was put through to Cheryl Austin who understood what was needed quickly, and carried out the request incredibly speedily and pleasantly.
Reply from RCIB
I created an issue by giving inaccurate no claims details, I rang the company to ammend these and spoke to Ace V , what a lovely agent, very helpful to resolve the issue and very pleasant to talk too
Thankyou
Reply from RCIB
They are trying to charge me £81 more after purchasing the policy saying I put down sp36 not sp30 for my husbands speeding fines but on the comparison website I put sp36 inciting sp30 so really the same thing as he had to do 36mph or more to get the speeding fine in a 30 zone. James at customer service was very condescending and talked over me when i tried to explain saying id have to take it up with comparison website. Poor service and only day one..disappointing.
Reply from RCIB
Just took my first insurance out with RCIB spoke to a lovely woman called Mandy she was very helpful and it very simple thanks mandy 👌
Reply from RCIB
Yes speaking to Cheryl Austin was very welcoming and pleasant. She went through the whole process though I giggled that insurances are becoming too expensive, still because of her expertise and friendly manners it was easy for me to accept everything.
More brokers like Cheryl Austin…a big YES….!
Reply from RCIB
Wow what an amazing experience with CHERYL AUSTIN she was so kind and very helpful. She explained everything with me so clearly and helped me with the payment. Highly recommend right choice for insurance and speaking with this lady.
Thanks very much Michael
Reply from RCIB
I would have given a minus review if possible. Daylight robbery! I called to see if driving other cars was included and was told they couldn't tell me until I've taken out the policy. I need to be able to drive my partners car from time to time. I noticed the 14 day cooling off period so decided to take out the policy and hope for the best knowing I could get a refund. Obviously, it's not included and told out of my £155 deposit I'm being refunded £9! AVOID AVOID AVOID!
Reply from RCIB
My first experience with Right Choice Insurance Brokers. I was directed to them from price comparison website. They gave the best deal on my Chinese XpengG6, may insurers don't know of the care and don't provide a competitive quote. Kirsty the rep was great providing an efficient route to setting up the insurance. So far so good. I shall see how they perform in the future should I need to make a claim or have queries...that would be a better test of the company.
Reply from RCIB
Dealt with a very pleasant lady. Clear speech, patient, helpful and efficient.
Business completed quickly but not rushed.
Reply from RCIB
Reply from RCIB
I had an issue whilst completing the payment for the new policy so i had to call and query what was happening. The lady who helped listened and managed to get the issues resolved quickly and efficiently. Great service!!
Reply from RCIB
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