PETER HAHN Reviews 

Everything was fine and the quality is super!

Very good as usual

Good quality, fair price.

Average experience. The store had what I was looking for, but the customer service was hit or miss. One staff member was really helpful, while another seemed uninterested. It balanced out in the end, but the inconsistency was noticeable.

I had been a very good, old and loyal client of Peter Hahn, Zurich.
Now, when you closed the shop here - i made 2 orders to my german address.
Not only you did not send me any update on this, but i never got any goods.
Please get in touch with me immediately as i really want to have the items which i ordered. Natalia Solodovnikova

The most unprofessional company, if it can even be called that.
Have been waiting for a refund since October 2023 (19.02.24 -today’s date). None of the customer service staff have any clue what they are doing, they keep saying that the matter has been handed over to the finance division and after over 10 phone calls and numerous emails, I’ve had 0 progress.
DO NOT USE them, thay are a joke and need to be left to dissolve sooner rather than later.

Zero stars from me too. Wish I had looked here before I placed an order.
As a first time customer, I can honestly say I will not be using this company again and definitely would not recommend them.
Placed an order in November 2023 and the money was taken at that stage.
When the order didn’t arrive I telephoned to find out where it was as I was unable to set up an account with Peter Hahn to track it.
I was told 8 -10 days.
Once the order eventually arrived I sent back one pair of the trousers.
Their computer system does not work at all, can’t set up an account which I needed to do to track. Once I got the details to set up an account, the account only held my address due to the new system problems. I rang a couple of times as the Post Office tracking on the return was also not updating.
They had no information for me and suggested I rang back in a couple of days. The Post Office tracking updated to having been received by Peter Hahn.
I then rang and emailed numerous times about the refund. I was told it would be in the New Year due to stock taking. Could not believe it.
On 21st December 2023 I was told that my ‘case’ had been escalated with Head Office in Germany.
I rang yesterday(3/1/23) for an update on the refund. I was told it had been agreed on 22/12/23 but as I hadn’t received it they would contact head office again.
I have rung again today to be told that Head Office had been contacted today and I would hear directly from them.
U.K. telestaff are polite but unable to do anything. This is absolutely disgraceful service from Peter Hahn. Feel sorry for the U.K. staff.

I recommend you stay well away from this company.

Customer Service, please do not respond with the usual ‘contact Customer Service’ I have done that numerous times and you are powerless to get this sorted.

Update….. Refund finally arrived 4/1/24 thank you, but this has taken far, far too long 😏.

Ordered trainers on 1st Oct. NEVER STATED AT TIME OF TAKING MY MONEY HOW LONG DELIVERY WOULD BE.

Called after a week and told be here by yesterday, still no trainers.
Get a mail this morning saying despatch was on 10th and takes 8-10 days for delivery! Im going away tomorrow, so great!

Will never buy from again. USELESS

Very good customer service (they helped me to find a good fitting dress for me, I sent them photos and a friendly lady recommend me some dresses, from which I found 2 excellent fitting ones). Very good quality in latest fashion and basics. Easy exchange. Comfortable customer Account on the website.

I bought a bathing costume on 16/01/19 it took ages to arrive and then they had sent the wrong size so I had to send it back but they wouldn't just exchange it for the right size I had to order it again they were supposed to refund my credit card but has yet hasn't It came this morning its far too small the sizes are all wrong so it has to go back for a refund goodness knows when they will get round to refunding it

DON`T!
Very nice merchandise - but:
* You will be choked by all their advertising - the firm trap a rain forest to produce all their cataloges, and send a lot og e-mails too.
* Paying merchandise with creditcard on their homepage is not possible. They send you an invoice. By mistake - a wrote the wrong number when I intended to pay the invoice, this was easily documented by an account statement, but nevertheless, I was submitted to a debt collection - without any warning! In spite of the fact that I periviously always payd on time.

I almost thought the German Ambiente Direct is unbeatable with the worst customer service ever, but it turns out, the Peter Hahn and its' Finnish customer service is truly a winner. My daughter, just 18, but living independently, ordered weeks ago a present, a men's turtleneck sweater (for a christmas present). I promised to sponsor her, so we ordered a bill directly to my address. Everything was fine. Then we heard the sweater was not currently available, but could be delivered by Christmas. Ok. Next we got a letter asking a signature with a social security number. That was ok, and my daughter signed. Several weeks went. We got again a second letter asking a signature with a social security number. I tried to contact customer service asking are they sure, they haven't received the first one. Customer service blamed Finnish Post Office, although the mistake could be as well theirs. My daughter signed a second letter, but then accidentally Finnish Post Office went to strike so no mail is currently delivered in this country. I contacted again couple times customer service whether the signature could be scanned and sent by email - without any return. The only answer I got, that they won't be delivering the item since the billing address is not the official one. What the heck, then just change it to an official one: of course bill could be delivered to my daughter instead of delivering it to me, mom. The whole attitude was blaming the customer or the post office, not giving the advice asked. I realised with this kind of unorganised service it is almost 100% sure the item won't be coming by Christmas and the customer service just doesn't even bother to tell why. How come any company in current world can serve people this way, by loosing signatures and social security codes in mail instead of providing people comfortable, secure and easy way to get what they want by credit cards, paypal, etc. Luckily I got immediately what I wanted from another modern webstore, will be delivered in couple days by UPS. Argh, if you want a bad day, spend it with Peter Hahn. It is a pity, since the some of the products are fine, if only you succeed to get one.