Leisure Lakes Bikes Reviews 

Product as described, quick delivery.

Update: damaged delivery and unresolved faults Leisure Lakes Bikes Bedford

Leisure Lakes Bikes Bedford, your response needs to address the damaged delivery, outstanding faults and practical return difficulties we have raised.

I bought a new Specialized bicycle costing nearly £10,000. It arrived in a badly torn carton, with wrapped contents protruding. The straps were holding the damaged packaging together, and the torn lower section meant it could not safely be reused after unpacking. Telling us to put the bicycle back into that carton does not solve the problem.

After assembly, the front wheel was visibly out of true and the front brake disc was affected. We proposed sending the front wheel for inspection, but the store required the whole bicycle. We then paid for independent remedial work. Concerns remain about the front wheel and brake, alongside drivetrain noise and possible handlebar misalignment requiring inspection.

The store has offered to inspect and repair the bicycle at its premises. We are willing to cooperate. The unresolved issue is how to get it there safely, with suitable packaging and without shifting the necessary costs and practical difficulties onto us. An invitation to bring it in does not, by itself, resolve those obstacles.

The Consumer Rights Act 2015 is relevant here. Section 29(2) places the risk of retailer arranged delivery on the retailer until the customer receives the goods. Section 9 requires satisfactory quality, taking account of price and description. Section 23(2) requires a timely statutory repair or replacement, without significant inconvenience and with the necessary costs borne by the retailer. Section 31 prevents contractual terms from overriding these protections.

Your own website says bicycle collection can be arranged and directs customers with transit damage to your customer services or local store.

I want this bicycle fully assessed and the established defects properly resolved, with appropriate component repairs or replacements. That is a reasonable expectation after spending nearly £10,000.

I am requesting a substantive written response within 48 hours, confirming suitable collection or an agreed practical alternative, responsibility for the necessary costs, and a clear inspection and repair timetable. If no workable proposal is provided, I will report the matter through Citizens Advice for referral to Trading Standards and raise it with the purchase-finance provider for consideration of its responsibilities.

The after-sales handling I have experienced is unacceptable for a purchase at this price. The photographs and the practical difficulties deserve a proper response. I expect a clear plan to put this right.

Assana Assadi Haghi

Really helpful staff and very friendly…will definitely use them again.

Brought my boys first fill suspension bike from here!
Great customer service and forst class company

Competitively priced goods, with my order processed and delivered quickly.

Good price and fast delivery 👌

Excellent customer service, great bike & price too

Great company. I ordered the incorrect part & they swapped it for the correct one with absolutely no hassle. I will be a returning customer.

A big thank you to the guys at the Leyland Store.
My bike was riding like a donkey before it was serviced and after a new set of mudguards, tyres and a Sliver Service it rides like a quality race horse.
I can't thank you enough.

Haven’t received my order, they told me it was out of stock 1 week after I had ordered it and 3 days after the delivery was supposed to be!

The service at Leeds LLB in Go Outdoors is absolutely outstanding. The team there could not have done for me after helping me decide on options, I bought a frameset and built my own bike for the first time. The advice and assistance blew me away, the staff are so friendly and helpful. A particular mention for Wayne, who answered at least 100 questions of mine and his patience never wavered. Would definitely recommend!

Excellent service , helpful and friendly

Competitive prices and reliable

I ordered an e bike online for click and collect. My order was dealt with promptly. The member of staff who dealt with the hand over was friendly and helpful, carrying the bike up the stairs for me.

Great range of good products, reasonable prices and delivered very quickly. Really pleased...

Awesome service, really helped me out when I needed it. Highly recommend!!

Easy to find a bike that suited us, it was in stock and delivered within a week. Oh, and it’s been a great success!

Great MTB trousers! Best ever! Had to exchange as ordered wrong size but customer service replied immediately with clear instructions. Delivered the right size immediately. Really impressed with this company and will definitely use again. Highly recommend!

Quick and easy checkout. Cheaper compared to competitors. Speedy dispatch. They said 2-3 day delivery with priority but I got it the next day. Exactly what I ordered in perfect condition.