Balfe's Bikes Reviews 

These guys have done great work on my bike in the past - today I popped in to get a screw replaced to attach the gear cable and lever. They did it on the spot and refused payment - so kind !

£40 to change a tiny battery. Rip Off!!

I bought the bike from them only 18 months ago.I suspect they knew immediately what the issue was and could have advised me to change the battery myself.

A bit of an issue with wrong wheel delivered but all sorted. Very good customer service

Site indicated parts were available to ship same day for delivery next day if ordered before a displayed deadline that afternoon. I paid for this priority shipping but in the end the parts were shipped 2 days later and the delivery missed my departure from the UK, the very reason I needed them urgently. Other than that it was fine but I feel a little misled regarding the shipping, it would have been better to be honest and say "can be shipped in the next three days".

Please can management respond

I have had to raise a formal complaint regarding the handling of my faulty Trek Fuel EXe, order 306964, purchased on 30 July 2026.

I reported the rear shock losing pressure and leaking oil on 19 October and supplied the requested photographs that day. The bike was collected on 23 October for inspection and repair.

Since collection I have had no confirmation of receipt, inspection findings or expected repair timescale, despite follow-up emails on 27 and 29 October.

I also called today, 30 October, and requested a callback. No callback was received. Having to repeatedly chase for basic information about a bike in your possession is unacceptable.

Please confirm:

- The bike’s location and whether it has been inspected.

- The fault identified and the action being taken.

- The expected repair completion and return-delivery dates.

Under the Consumer Rights Act 2015, a repair must be completed within a reasonable time and without significant inconvenience.

I am requesting that the bike be returned to me fully repaired by 9 November. If you cannot meet this date, please confirm whether you will provide a replacement of the same model or a full refund. I do not agree to an open-ended repair period and will consider exercising my statutory remedies if the repair is not completed within a reasonable time and without significant inconvenience.

Please acknowledge this complaint and provide a substantive response by COB on 1st November. If you fail to respond to this complaint with a substantive response, I reserve the right to raise a dispute with the payment provider American Express.

I may have just been unlucky but my experience was really poor. The website said the items I needed were ready for dispatch within 1 day which was good because I needed them urgently. As soon as I placed the order I received an email saying they would be dispatched in 6 days. They did not arrive in 6 days so I sent an email to chase and immedeately got an A.I. response saying they were out of stock and would take another week. After complaining about this I was assured they would be sent as soon as possible. After a week, three of the four items arrived with no mention of where the fourth was. Again I had to chase and was told it would be another week. Nothing arrived the following week so I emailed again and got no response for several days. Eventually I spoke to an agent vie live chat who made sure the item was dispatched and it eventually arrived a couple of days later. Seems like the company is in total chaos and I will not order from them again.

Good comunications. Bike arrived well packaged,just open end of box, pullout bike, turn handle bars and tighten up bolts,put pedals on its ready to ride. Even comes with tools to do it.

Great service both when I went in to purchase and to collect my new bike. The staff were very helpful and friendly.

Great service from the guys at Balfe Bikes and a great bike at a great price.

Really impressed with this company. I ordered a new mountain bike for my son for Christmas. It was delivered, fully constructed, in two working days. Personally delivered by the company (not a third party) and the delivery driver was a true gent. Excellent customer service 👍🏼

Great service, friendly and helpful staff

Ordered a new bike and service was good and on time. I then thought I would give them another go and ordered some parts for the bike. It has now been seven weeks since I ordered them and I keep getting fobbed of by the Ai bot chat which keeps moving the expected dispatch date. Getting ridiculous as they have just moved date forward again for about the fifth time.

Great communication. Friendly service. Couldn't ask for a better experience.

Good discount and arrived exactly when it was due.

Helpful, friendly staff

I love the team at Islington Balfe’s Bikes - they are such nice, competent and helpful people. Thank you

Purchased a bike a month ago but just this week started to use it. As a novice, I was guided to the purchase the right bike for me by Jeric. Very friendly and really helpful.
On the return to collect the bike, i was served by Govind. I was happy with how the details of the bike was simplified for me plus help with buying accessories.
Really get the impression whoever you speak with, you will receive customer service to a high level. Thanks.

It was good service, however very busy. I was told the bike was ready for delivery but I had to return later since it wasn't. Eventually all went well

I bought my E Bike on line and I was a bit apprehensive at first because I wasn't local to any Balfes shops.
The whole process worked very well and the contact with the sales team was first class