K10rentacaribiza Reviews 

I travelled to Ibiza with my wife and three children. I booked in advance and gave my flight number. The pick-up time on the booking was two and a half hours before my flight was due to land, and nobody flagged it. I reached the desk one hour after landing and was charged €50 for reactivation. I was then told there would be no car unless I took their coverage, despite having full excess insurance bought and paid for weeks earlier. No alternative was offered and no explanation given. Three children were outside in the sun with no other transport. I paid €112. I asked for someone in charge. There was none. I was referred, without any courtesy, to a superior who never appeared and was never named — wait indefinitely for someone who did not exist, or accept. On return, €50 for "special cleaning". The vehicle condition report contains no check-in entry whatsoever: no mileage, no fuel level, no remarks, no signature. Others travelling with me were charged the same day for the same thing, at different amounts.
I am not writing this in anger. I am writing it because I was treated as someone who could be pushed around for having nowhere else to go.

Female at till 6 in the office was rude and inconsiderate as if she doesn’t work in a customer service industry where manners is mandatory towards customers. Tried charging more and was just awful. However the frizzy haired lady-supervised was kind and willing to help.True shame one horrid worker can tear the reputation of a company.

Waited over 1.5 hours to see the receptionist to be given the keys to the car. Shambles and badly run

Scammers - refused all to take all payment types except one specific credit card type , from one person. I would recommend that if the thoroughly miserable attendant who ‘aided’ us at this front desk grows bored in this role, she may have a similarly fulfilling career as a tax collector, parking attendant (maybe with a mobility scooter as an aid), or a politician. Her talents are simply wasted sucking the joy out of peoples’ first day on holiday. An awful, awful business.

Terrible experience with this rental company. They confirmed a 10:00 PM pickup time—the exact minute their office closes. When I arrived the next morning, I was told my reservation was canceled for a "no-show" and my prepaid money for a 7-day rental was completely lost. Scheduling pickups at closing time and then keeping customer funds when it fails is deeply unprofessional. Avoid this business.

My flight to Palma was delayed. I tried calling k10, before takeoff,from 6pm until 730pm and again when I landed at around 2130…. THEY NEVER ANSWERED THE CALLS!!!!
they closed their offices at 22pm and I was forced to rent a second car from different player.
NEVER REIMBURSED NOR CALLED

STAY AWAY FROM THESE PEOPLE

I strongly advise against renting from K10 Rental Service.

When we picked up our car, they refused to accept our credit card and told us we had to pay an additional €300 for full insurance. We felt we had no real choice but to accept it, as otherwise we couldn’t take the car.

The return experience was even worse. We arrived just 30 minutes late, and instead of showing any understanding, the staff were rude and unfriendly and charged us an additional €80.

The entire experience felt focused on finding ways to charge extra rather than providing good customer service. I would recommend reading the terms and conditions very carefully before booking. Based on my experience, I would not rent from this company again.

Avoid! They scammed me by claiming they couldn’t take anything but a visa or Mastercard “credit card” rather than a visa or Mastercard debit card to take the deposit. So I had to pay for their insurance, which then included them taking a €150 DEPOSIT!! on my debit card just after saying they couldn’t. Absolutely blatant scam and didn’t care at all. Just don’t go, it’s not worth it. You think you’re saving money, go with one more expensive and you’ll save money in the long run

Esperienza pessima. Mi hanno addebitato un importo superiore a quello dovuto e mi hanno assicurato che mi avrebbero rimborsato 40 €. A oggi il rimborso non è mai arrivato e la mia banca conferma di non aver ricevuto nulla. Ho chiesto più volte una prova del rimborso, ma senza risposta. Come se non bastasse, mi hanno anche bloccato su WhatsApp, rendendo impossibile qualsiasi comunicazione. Assistenza e serietà pari a zero.

Terrible experience. They charged me more than I was supposed to and assured me they'd refund me €40. To this day, the refund hasn't arrived, and my bank confirms they haven't received anything. I've repeatedly requested proof of the refund, but to no avail. To make matters worse, they also blocked me on WhatsApp, making any communication impossible. Zero customer service and reliability.

Terribile company. Don't rent there! We did full insurance, the operator said all is included and then they made us pay scratches under the car because that part is not included
Never ever again

Scammy place, charged €50m to reactivate a booking for coming 10 min past some made up 2h grace period from start of the booking.

K10 charged me €251 for paint damage that I did not cause. At return, a staff member asked me to sign a digital pad without explaining I was authorising a damage charge, and this was deducted from my bank account 2 weeks later. Read the reviews carefully before booking. Would recommend to avoid at all costs

SCAM!!! DO NOT USE!

They will keep your deposit.

I usually always read reviews, and I don’t know why I didn’t this time. I really wish I had, as I would have seen how many other people seem to have had the same experience.

I hired a car for 9 days.

First of all, when we arrived, they made me “upgrade” and pay an additional €180 because I didn’t have a credit card in my name, just my husbands name and wanted to leave my deposit on a debit card. Why it had to be in my name I’ve no idea? What about if a company was paying? We were tired after our flight and she made it all sound so confusing we just accepted it to get out.

Then, when I returned the car, they claimed it needed a “special cleaning service” because there was sand in it. It simply needed a quick hoover, nothing more. That’s exactly what rental companies do with returned cars anyway. There was no stains, dirt, food ect. Just sand and dust from shoes. They signed off the handover without my agreement and informed me they were keeping €100 of my deposit. See pictures of why a “special clean” was apparently needed.

There were no stains, no damage, and nothing wrong with the car other than a bit of dust and sand. It’s an island. What do they honestly expect?

They refused to let me speak to anyone senior and spoke Spanish amongst themselves, making it impossible for me to understand what was being said. When I first arrived the two men also made me stand and wait while one showed pictures of girls on his phone to the other one. Then made no attempt to even say hello, just nodded his head towards the car, put out his hand for the key and walked off. So rude.

Stay well clear of this company. I certainly won’t be using them again.

Returned a the car after a 10 days stay in Ibiza and received complaints about sand in the car which doesn't seem unusual but ok. No mentions about any extra costs. Returning home I received an additional cleaning charge AND an additional chare for upgrade of the car I never asked for. What a complete scam, avoid this company if you can!

Scam. You think you get a cheap deal but I ended up paying triple. I booked via do you Spain for the agreed only piece. Once at the shop, the K10 company wouldn't take the same card and forced me into paying the triple amount of the cars agreed rental otherwise I would just loose my reservation (an no money back)

Very disappointing experience with K10 Rental Car in Ibiza.

We rented a very basic car but ended up paying a lot more than expected due to multiple extra charges, including an additional driver and mandatory full insurance.

At no point were we informed about any cleaning requirements. This was a beach holiday, and naturally there was some sand in the car — something completely normal in Ibiza.

When we picked up the car, we were told it had to be returned with a full tank of petrol. However, the car was not actually provided with a full tank. This creates an unfair situation where customers can easily be overcharged if they are not paying close attention.

When we returned the car, the staff clearly told us everything was OK. No issues were raised.

However, after we had already flown back to England, we received a message claiming the car was “too dirty” and attempting to charge an extra €100.

This feels extremely unfair and dishonest. If there was an issue, it should have been addressed at the time of return — not afterwards when customers are no longer present to challenge it.

We have rented cars for years in many countries and have never experienced anything like this.

If I could give zero stars, I would.

I would not recommend this company. Be very careful with hidden fees and unexpected charges.

This car hire company said that I had damaged the vehicle when the damage was already there €1200 they held of my money luckily disputed it with the bank and got the money back

If you don’t take their insurance they will go to great lengths to overcharge unreasonably. They charged me €288 per hubcap for two hubcaps on a fiat panda for scratches on them. A new hubcap costs about €50 euros. They don’t have evidence that these scratches weren’t there and say it was my responsibility to prove they were. This isn’t unstated in the law or in their contract. By chance I had a photo of the car with one wheel in sight which proved there were scratches on the one which proves their ‘damage report’ was incorrect.

Collection for car was great ,pickup in 10 mins from Ibiza airport ,polite gentlemen at reception.Great price 95 euros for 5 days ,i had a annual excess policy for insurance so declined there one.When you sign for car condition and the agreement it showed 12 black spots for damage ,fuel was full on collection,we took pictures of the car all good .Returning the vechicle ruined our first visit to Ibiza very rude female assistant ,the manager would not deal with my issues and walked away,she found the smallest mark on rear door where rhere was allready 3 spots of damage,told me i should have taken out there insurance and i would loose my 1300 euros deposit for damage ,i was asked to produce pictures of this damage i argued that she walks round car and show me the marks i signed for not interested.my wife was getting upset having sat in bus waiting to be dropped of back at airport,at one point she locked me in there office complete joke.
to add further insult car return report that i have states that fuel returnd full 8,but they have also charged me 6 x12.74 for fuel on invoice,complete ripoff never use them again