While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Juskys ist dein Online-Shop des Vertrauens rund um Wohnen, Garten, Sport & Freizeit. Bereits seit 2008 sind wir für unsere Kunden da und ermöglichen einen komfortablen und preiswerten Einkaufsbummel im Internet. Bei uns findest du ein stetig wachsendes Sortiment an Produkten für einen gemütlichen Garten und ein stilvolles Zuhause. Gleichzeitig erhältst du in unserem Online-Shop eine große Auswahl an Fitness- und Sportgeräten für das heimische Training sowie zahlreiche Artikel für eine artgerechte Unterkunft deiner Haustiere. In unserem vielseitigen Sortiment ist für jeden etwas dabei. Profitiere von unseren günstigen Preisen sowie versandkostenfreien Lieferung innerhalb Deutschlands. Bei Fragen zu unseren Produkten oder zu deiner Bestellung, freut sich unser Kundenservice über deine Nachricht oder deinen Anruf.
Lindener Bergsfeld 9, 31188, Holle, Germany
4.1
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Juskys.de
vielen Dank für Ihr positives Feedback. Es freut uns sehr, dass Sie mit uns so zufrieden sind und uns so wahrnehmen.
Ihre Rückmeldung ist für uns eine große Motivation, unseren Service weiterhin auf diesem Niveau zu halten und stetig zu verbessern.
Mit freundlichen Grüßen
Ihr Juskys Team
Warning – Possible Phishing or Scam Experience
I want to warn other customers about my experience with jusky.de.
After placing an order, I already paid successfully, and the amount was deducted from my bank account. However, the name shown in the bank transaction was NOT related to jusky.de. Instead, the payment was deducted under the name of a different person, which immediately raised serious concerns.
After the payment, I received multiple emails telling me that I needed to “secure” my order and take additional steps to receive a discount. These emails were very confusing and felt like phishing attempts.
Despite the fact that my payment was already completed, I was repeatedly asked to take further actions. I contacted customer service, explained that the money had already been deducted and that the account name did not match jusky.de, but nothing happened and my complaint was ignored.
Until now, the items have not been delivered, and due to this experience, I no longer expect them to arrive at all.
Because of this experience, I strongly advise other customers to be extremely careful when making payments on this website and to double-check bank details and emails carefully. This situation caused me stress and serious concerns about the safety of my personal and banking information.
Reply from Juskys.de
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu schildern. Es tut uns leid, dass es zu Verwirrung gekommen ist. Wir möchten jedoch einige Punkte klarstellen, um Missverständnisse zu vermeiden:
Nach einer erfolgreichen Zahlung über Juskys ist keine weitere Aktion erforderlich, um die Bestellung abzuschließen. Jegliche Hinweise, zusätzliche Schritte durchführen zu müssen, stammen nicht von uns.
In unserem System konnte keine Bestellung gefunden werden, die mit den von Ihnen angegebenen Daten übereinstimmt. Daher war es uns nicht möglich, Ihre Bestellung zu bearbeiten oder zu versenden.
Alle Mitteilungen, die Sie von uns erhalten haben, dienten ausschließlich der Klärung der fehlenden Bestelldaten und waren nicht als Aufforderung zu weiteren Zahlungen oder als Phishing-Mails gedacht.
Die in Ihrer Bewertung angegebene E-Mail-Adresse für die Bestellbestätigung ist uns nicht bekannt und gehört nicht zu jusky.de. Dies deutet darauf hin, dass die Bestellung möglicherweise über einen unseriösen oder gefälschten Shop getätigt wurde.
Wir möchten betonen, dass Ihre Bewertung auf diesen Missverständnissen basiert und daher nicht die tatsächlichen Abläufe bei jusky.de widerspiegelt. Transparenz, Sicherheit und Kundenzufriedenheit haben für uns höchste Priorität.
Liebe Grüße
Ihr Juskys-Team
We bought a tent worth a 100 euros. It was delivered broken and we are trying to contact the shop since three weeks. No reaction at all.
Reply from Juskys.de
Dear customer,
Thank you for your message. We have already contacted you regarding your defective tent. Please also check your spam folder in case our message ended up there.
Sincerely,
Your Juskys team!
Order Placed on July 25 – No Response, No Delivery
I ordered a school/makeup table (Order #183407) for my 10-year-old daughter on July 25. Since then, I have not received any shipping confirmation, tracking number, or any update about the delivery. My daughter asks every day when her table will arrive, and it’s heartbreaking to keep disappointing her.
I sent an email to customer service over a week ago, but I have not received a reply. The auto-reply promised a response within 5–7 business days, but that time has passed, and still nothing.
This has been very frustrating, and I’m starting to lose trust in the company. Am I going to get the product at all? Or can I get my money back – or at least some compensation for this poor experience?
Reply from Juskys.de
Thank you for your review.
We would like to clarify the situation:
Your order from July 25, 2025, was placed with the “self-collection” delivery option. As your address is located abroad, this shipping method does not include automatic delivery.
On August 8, 2025, we informed you by email that international shipping is, of course, possible and provided you with the option to proceed with delivery or cancel your order for a full refund.
We regret that delays in communication occurred due to vacation and illness, and we sincerely apologize for this. Our goal is always to provide a quick and satisfactory solution for our customers.
Kind regards,
Your Juskys Team
Reply from Juskys.de
Dear Melanie Kaufmann,
Thank you for taking the time to leave us a 5-star review! We really appreciate your positive feedback and are delighted that you had a good experience with our service.
Customer satisfaction is our top priority and your feedback motivates us to continue to provide excellent service.
Thank you again for choosing Juskys Group and for sharing your positive experience with us. We look forward to serving you again in the future!
Best regards,
Juskys Group
Reply from Juskys.de
Dear Marek,
thank you for your feedback.We are glad to hear that everything was correct.
We strive to provide accurate and satisfactory service to all our customers.
If you have any further questions or need assistance, please don't hesitate to let us know. We are here to help!
Best regards
Your Juskys team
I want to highlight the polite and professional way I was treated on the phone. They took care of my case, and were able to solve any inconvinience. The staff that helped me was specially kind and diligent (Sara).
Reply from Juskys.de
Hello,
Thank you for your kind words.
Continue to enjoy your purchase!
Best regards
Your Juskys team
Absolutely terrible customer service. Seriously the worst I've had in forever. First they send some screws wrong and tell you to just keep them. You pay several hundreds for a treadmill, which starts to have issues after TWO WEEKS and after some useless suggestions from their customer service on how to fix it, they tell us to pack up the 100kg machine ourselves preferrably with original packaging and bring it downstairs, instead of sending a technician. I weigh 50kg and I'm a small woman. How the hell am I supposed to do that? And how was I supposed to know that I had to keep the enormous packaging? Truly horrible service.
Reply from Juskys.de
Dear Ms Jaeger,
Thank you for taking the time to review your shopping experience with us.
We’re ordinarily known for our exemplary customer experience here which is why we truly apologize for your recent experience with us. Since keeping our customers happy is our number one priority, we would like to ask you for another chance to retain your custom.
Unfortunately, we were not able to identify an order belonging to your name and would therefore highly appreciate if you send an E-Mail to feedback@juskys.de with your number and we will get in touch with you soonest.
We look forward to receiving your message.
Best regards
Your Juskys Team from Salzgitter
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
