Order Placed on July 25
Order Placed on July 25 – No Response, No Delivery
I ordered a school/makeup table (Order #183407) for my 10-year-old daughter on July 25. Since then, I have not received any shipping confirmation, tracking number, or any update about the delivery. My daughter asks every day when her table will arrive, and it’s heartbreaking to keep disappointing her.
I sent an email to customer service over a week ago, but I have not received a reply. The auto-reply promised a response within 5–7 business days, but that time has passed, and still nothing.
This has been very frustrating, and I’m starting to lose trust in the company. Am I going to get the product at all? Or can I get my money back – or at least some compensation for this poor experience?
Reply from Juskys.de
Thank you for your review.
We would like to clarify the situation:
Your order from July 25, 2025, was placed with the “self-collection” delivery option. As your address is located abroad, this shipping method does not include automatic delivery.
On August 8, 2025, we informed you by email that international shipping is, of course, possible and provided you with the option to proceed with delivery or cancel your order for a full refund.
We regret that delays in communication occurred due to vacation and illness, and we sincerely apologize for this. Our goal is always to provide a quick and satisfactory solution for our customers.
Kind regards,
Your Juskys Team