Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 

1,235
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the wonderful staff are exceptionally helpful, knowledgeable, and patient when guiding buyers through every single step of the process. Reviewers emphasize the highly personalized approach and ongoing dedication shown by everyone involved in managing their property transactions. Consumers also deeply appreciate the clear communication, fast responses, and professional financial advice provided when exploring various mortgage options. People note that the team remains constantly available to answer any questions, ensuring that the entire moving journey is completely stress-free. Happy buyers consistently recommend these expert services to friends and family for all future property purchases.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, approachability, and... See more

Service

People report positive experiences with service, highlighting exceptional efficiency and professionalism.... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful, knowledgeable, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our house move took a lot longer than expected due to issues out of our control. Carol kept us calm and reassured us that everything would be fine, even though we had to find a new property to buy... See more

Company replied

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,235)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Adrian at the Stevenage branch is amazing!

Adrian at the Stevenage branch is amazing. As is Jane who works with him. Ours was quite a complex case and Adrain was able to find a great deal for us when we didn't know if it would be possible. He is easy to talk to and seems to really care about us as clients. He is alway on hand to answer questions and kept us up to date all the time with what was going on. There is no way we could have achieved getting our mortgage without his help. Would (and have) recommended him to friends and family.

May 19, 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind review, Claire! We’re thrilled to hear that Adrian and Jane were able to guide you through a complex case and secure a great outcome. It’s clear how much they care about their clients, and your experience really reflects that. We truly appreciate your recommendation and are so glad we could be part of your journey. 🏡✨

Rated 5 out of 5 stars

Carol and the whole admin team are fantastic

Carol and the whole admin team have been fantastic with our recent portable mortgage. Quick responses, and very knowledgeable.

May 15, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your great feedback! We’re so pleased to hear that Carol and the admin team were able to support you with your portable mortgage. Quick responses and clear guidance are exactly what we aim for, so it’s lovely to hear that reflected in your experience. We're always here if you need us again!

Rated 5 out of 5 stars

Exceptional service and professional advice

Having used their services for many years, I cannot recommend IMAB highly enough. From start to finish, the team go above and beyond to make the mortgage process and as as smooth and stress-free as possible. Their knowledge, professionalism, and dedication are outstanding. A very special thank you to Clare Slevin for her exceptional support, patience, and personal touch always. Thank you again IMAB for your amazing service!

May 6, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your continued trust and kind words! We're thrilled to hear that you’ve had such consistently positive experiences with our team. A special thank you from us as well to Clare Slevin for her outstanding support—she’ll be so pleased to read your feedback. We truly appreciate your recommendation and look forward to supporting you again in the future!

Rated 5 out of 5 stars

Karen at iMAB

Karen was amazing. She was so helpful and always around to talk things through.

May 8, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely feedback! We’re so pleased to hear that Karen was able to support you and be there when you needed her. Your kind words mean a lot, and we’re always here if you need anything in the future!

Rated 5 out of 5 stars

We have been speaking to Daniel for a…

We have been speaking to Daniel for a few years now - he never steers us wrong! gets us the best deal in a quick and timely manner - 100% recommend!

April 14, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks a lot for the strong recommendation Lee. We're sure Dan will be delighted by this review.

Rated 5 out of 5 stars

Dan Curtain has been excellent

Dan Curtain has been excellent, very efficient, knowledgeable and hassle free as always.

April 11, 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your review Abi. It's great to hear that you were so pleased with Dan's service.

Rated 5 out of 5 stars

Highly recommend

Daniel has been so helpful finding us the best mortgage rate. Great advice and knowledge of the current market. Highly recommend.

April 7, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for the lovely review, Rachel! We're glad to hear Daniel was able to help you find the best rate and provide clear, helpful advice. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Made our Homeownership journey a breeze

We cant thank Karen Ramirez enough for helping us secure our home. Since 2008 we have been dealing with IMAB (Karen herself). She made the mortgage process smooth, stress-free and even enjoyable. She is always available to answer our questions, explain every details in a way we could understand, and guide us through each step with patience and professionalism.
What really stood out was Karen's dedication, she went above and beyond to find the best possible deal for us and worked tirelessly to make sure everything stayed on track. We truly felt like a priority throughout the entire process..
If you are looking for a knowledgeable, reliable and genuinely caring mortgage broker, we wholeheartedly recommend IMAB. We are so grateful for Karen Ramirez (nee Dolling) support and couldn't be happier with the outcome!

April 6, 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much, Yolanda! It’s incredibly special that you returned to Karen throughout the last 17 years. We’re so pleased she could support you again with the same care and expertise. Your trust and recommendation mean a lot to us! 🏡✨

Rated 5 out of 5 stars

Excellent service as always

Daniel has helped me every time my mortgage has come to an end of the fixed term. He is quick to respond and explains everything. He always finds me the best rate. I would highly recommend to anyone who is trying to find the best deal on a new or existing mortgage.

April 3, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words, Natalie! We’re delighted to hear that Daniel has been able to support you every time your mortgage deal comes up for renewal. Finding the best rates and making the process smooth for our clients is always our goal, so it’s fantastic to know you’ve had such a positive experience. We truly appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Karen and her team have been brilliant…

Karen and her team have been brilliant throughout this process of obtaining a mortgage offer. Karen is incredibly knowledgeable and has answered all my queries so clearly. I really trust her advice and highly recommend her services.

April 2, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words! We’re delighted to hear that Karen and the team provided the clarity and support you needed throughout the mortgage process. Earning your trust means the world to us, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

A huge thank you to IMAB

A huge thank you to IMAB, I couldn’t recommend you all more. In particular, Karen was amazing. As a first time buyer, Karen explained every step of the way so clearly and never made me feel like I had any silly questions! It was a long process getting my first flat and I couldn’t have made it the whole way through without Karen. Also thanks to Emily who also helped prompt my solicitors throughout the process. Thanks so much again!! I will highly recommend IMAB to all.

March 19, 2025
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words, Kate! We’re thrilled to hear that Karen and Emily were able to guide you through the process and provide the support you needed as a first-time buyer. Buying your first home can be a long journey, and we’re so pleased we could make it clearer and less stressful for you. Your recommendation truly means a lot to us! Wishing you all the best in your new home, and we’re always here if you need anything in the future. 🏡✨

Rated 5 out of 5 stars

Justyna was fantastic

Justyna was fantastic, again. We remortgaged five years after our starting our original mortgage with her. She took the time to go through all of our options, check other lenders, discuss overpayment options and review our life insurance policies. She didn't rush us and we felt in good hands once again.

February 17, 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful feedback! It’s fantastic to hear that Justyna provided the same great service the second time around. Remortgaging is an important step, and we’re so pleased she could guide you through all your options with care and attention to detail. We truly appreciate your continued trust in us and look forward to assisting you again in the future!

Rated 5 out of 5 stars

I completed on my first flat in October…

I completed on my first flat in October last year, and I couldn't have done it without Karen! We worked together for about a year or two before the big day, and her guidance was invaluable. She explained everything so clearly, which made a world of difference because sometimes it's hard to fully understand all the details. I’ll definitely be returning to Karen in the future, whether it’s for remortgaging or finding a new home. She was worth every penny!

October 2, 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words! We’re thrilled to hear that Karen’s guidance made such a difference throughout your journey to homeownership. Buying your first home is a huge milestone, and we’re so pleased she could support you every step of the way. We truly appreciate your trust in us and look forward to helping you again in the future—whether it’s for a remortgage or your next home! Wishing you all the best in your new flat! 🏡✨

Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish , couldn’t be more informative and helpful .
Made the whole process stress free .

February 3, 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your review!

Rated 5 out of 5 stars

Excellent Service

This is the first time I have used independent advice bureau and I will definitely be a returning customer. My advisor was very knowledgeable and professional. Helping me every step of the way.

January 21, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your review Sonya. It's been a pleasure to have helped you, and we're delighted that you'll be returning to us again in future.

Rated 5 out of 5 stars

Great service and very helpful

Great service and very helpful. Thanks to Carol for being a great advisor.

January 20, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you Louisa for your positive review. We're very grateful to you.

Rated 5 out of 5 stars

Complex purchase made simple

Complex purchase made simple. There is not a situation Justyna my broker and her associate Emily have not resolved. I have a portfolio of properties which is managed by Justyna and I couldn’t thank her and Emily enough to be fair. Always been a stress free experience and a quick turnaround when trying to get a mortgage. IMAB a great place to do business. Have referred so many friends and family over to Justyna and never got negative feedback. Thanks Justyna and Emily for all your efforts over the years and I will definitely continue working with you going forward.

January 7, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank so AP. We really appreciate your kind words about your adviser and Emily on the admin team. They work great together to produce consistently good results for our clients.

Rated 5 out of 5 stars

Extremely helpful advice and service

The IMAB have been so helpful to me and my husband. 18 months ago we visited the St Albans branch and spoke with a member of the team. He helped us to go through our finances and assess what we needed to do in order to move. We worked on our finances and when we were ready to move he helped us through the whole process. We felt reassured by his advice during such a big decision making process.

December 9, 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What a lovely review to receive over the festive period.

We believe Chris Cornish was your adviser and we will pass on your kind comments to him and the team.

Rated 5 out of 5 stars

Professional and efficient

Chris walked us through the process with professional manners and helped us sorted out the problem during the process. The Administration Team is amazing. Emily is very efficient in handling our case.

December 20, 2024
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What a nice review to receive just before Christmas! Thanks for taking the time to leave a review for Chris, Emily, and the team.

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