Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 

1,235
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the wonderful staff are exceptionally helpful, knowledgeable, and patient when guiding buyers through every single step of the process. Reviewers emphasize the highly personalized approach and ongoing dedication shown by everyone involved in managing their property transactions. Consumers also deeply appreciate the clear communication, fast responses, and professional financial advice provided when exploring various mortgage options. People note that the team remains constantly available to answer any questions, ensuring that the entire moving journey is completely stress-free. Happy buyers consistently recommend these expert services to friends and family for all future property purchases.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, approachability, and... See more

Service

People report positive experiences with service, highlighting exceptional efficiency and professionalism.... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful, knowledgeable, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our house move took a lot longer than expected due to issues out of our control. Carol kept us calm and reassured us that everything would be fine, even though we had to find a new property to buy... See more

Company replied

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,235)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

I couldn’t recommend Karen more highly…

I couldn’t recommend Karen more highly as a broker. From the very first conversation she was professional, responsive, and genuinely focused on understanding exactly what I needed.

She communicated clearly at every step, kept me updated without any chasing, and explained options in a way that made the process feel straightforward rather than overwhelming. Her market knowledge and attention to detail gave me complete confidence that I was in good hands.

What stood out most was how personal and reliable she was—always available when questions came up and consistently going the extra mile to make sure everything went smoothly. Working with Karen made the entire experience positive and stress-free.

If you’re looking for a broker who is knowledgeable, trustworthy, and truly has your best interests at heart, Karen is an excellent choice. Highly recommended!

May 1, 2026
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for such a fantastic review, Rafael. We’re delighted to hear that Karen gave you the confidence and reassurance you needed throughout the process. It’s wonderful to know her personal approach and commitment made such a positive difference, and we’ll be sure to share your kind words with her.

We really appreciate your recommendation.

Rated 5 out of 5 stars

Mortgage advice

A very professional, knowledgeable and friendly service from start to finish - from Darren Constant and the admin team at IMAB. We approached them about a “later life” mortgage. Darren listened to our needs, and identified options and products to meet our requirements. Would highly recommend IMAB to anyone looking for mortgage expertise and great customer service!

August 31, 2026
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for such a lovely review, Sarah. We’re really pleased to hear that Darren and the team were able to find options that suited your needs and made the process feel straightforward. It’s particularly rewarding to receive feedback like this about our Later Life Lending service, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Highly recommend...

Our house move took a lot longer than expected due to issues out of our control. Carol kept us calm and reassured us that everything would be fine, even though we had to find a new property to buy and increase our mortgage.

Exactly what you want when things get stressful.
Highly recommend.

August 13, 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for such a lovely review. We’re so pleased to hear that Carol was able to provide some reassurance and support when your house move became more complicated than expected.

Moving home can be stressful enough without unexpected hurdles, so it’s wonderful to know Carol helped you stay calm and kept things moving. We really appreciate your recommendation.

Rated 5 out of 5 stars

Mortgage advice

We have been using this company for years for advice and assistance. Staff have always been very helpful, with clear communication and advice at each stage of the process. We would recommend them.

August 3, 2026
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for taking the time to share your experience. It means a great deal to know that you’ve trusted iMAB for advice and support over the years, and that you’ve consistently found the team helpful and clear in their communication.

We really appreciate your continued support and recommendation.

Rated 5 out of 5 stars

Excellent advice and great…

Excellent advice and great communication we will def be using again, they have been supporting us with our mortgages for many many years and always satisfied

August 3, 2026
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely review, Mark. We’re incredibly grateful for the trust you’ve placed in iMAB over so many years, and it’s fantastic to hear that you’ve continued to receive the advice and communication you expect from us.

We really appreciate your continued support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Mortgage Advice

Phil and his team are very helpful and knowledgeable, They have been very helpful sorting out my mortgage multiple times , always available when ever I need to ask a question or need help with anything, with on going help through out the f purchasing process of my property

August 6, 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Robert.

Thank you for your review for Phil & the supporting team. We're delighted to hear how helpful they have all been with purchasing your property.

Rated 5 out of 5 stars

IMAB

Great service as always
Talk you through every step so the process is easy to understand
Fully recommend

July 13, 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely review! We’re delighted to hear that you continue to enjoy such a positive experience with us and that we could make the process easy to understand from start to finish. We really appreciate your recommendation and continued support.

Rated 5 out of 5 stars

Highly recommend

Phil and his team were extremely helpful in guiding me through the processes of obtaining my first mortgage, how it all works, checking the market and swiftly securing a very competitive deal for me. Very approachable yet diligent and professional throughout, couldn’t have asked for better.

July 2, 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review! We’re delighted to hear that Phil and the team were able to support you through your first mortgage and help make the process clear and straightforward. Your kind words and recommendation mean a great deal to us.

Rated 5 out of 5 stars

IMAB services were exceptional

Carol and the team were very helpful from day one. Swift and informative responses, stuck to the agreed timing for calls, video zoom call made it easier to chat, they listened to my needs and adviced me with all the knowledge that a professional benefits from.
Mortgage options were explained clearly and the speed of IMAB services were exceptional.
Thank you team!
LB

June 26, 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review! We’re delighted to hear that Carol and the team provided the support and guidance you needed throughout the process. It’s great to know you felt well looked after, and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Amazing company

I have been using IMAB for many years now, they never dissapoint. Their services are very efficient and professional. I really like individual approach they provide to customers.
Special thank you to Karen , Marcelina and Emily who kept me at ease, informed me about every stage of the process and always had time to answer my queries. Nothing was too much. Buying and selling can be a very stressful time and knowing that you have such a professional and proactive people around you makes all the difference.

June 23, 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review! We’re delighted to hear that you continue to have such positive experiences with us. It’s great to know that Karen, Marcelina and Emily helped make the process feel more manageable and kept you well informed throughout. We truly appreciate your continued trust and kind words.

Rated 5 out of 5 stars

Second time using IMAB

Second time using IMAB, and I would highly recommend this company. Karen couldn’t have been more helpful, and I had confidence in the advice given and products offered. Very professional, good follow-up. Will definitely go back when current product has to be renewed.

June 12, 2026
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review! We’re delighted that you chose to come back to us and that Karen was able to provide the helpful, professional service you’ve come to expect. We really appreciate your recommendation and look forward to helping you again when the time comes.

Rated 5 out of 5 stars

Thank you Justyna for all your support

Thank you Justyna for all your support! Independent Mortgage Advice Bureau were a great service, professional and quick to respond and support.

May 29, 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely review, Anna! We’re delighted to hear that Justyna was able to provide the support and guidance you needed. We really appreciate your kind words and are pleased that you found the service professional and responsive.

Rated 5 out of 5 stars

Couldn't recommend more.

We've used IMAB on three transactions now and we've never had to worry about the mortgage part since - they take the stress away and get us great deals. Genuinely recommend.

May 28, 2026
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review, Jon! We’re delighted to hear that we’ve been able to support you across multiple transactions and help make the mortgage side of things as stress-free as possible. Your continued trust and recommendation mean a great deal to us.

Rated 5 out of 5 stars

Big Thanks for all your help over the many years!

All advice I received, all help is greatly appreciated. I have learnt a lot! However, I paid off the mortgage (by selling another house) and so I shall say ... Goodbye and Good Luck to All at IMAB.

September 29, 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words, Barbara. We really appreciate your trust over the years and are so pleased we could support you along the way. Congratulations on paying off your mortgage—that’s a fantastic achievement! Wishing you all the very best for the future. 🏡✨

Rated 5 out of 5 stars

Exceptional

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful when explaining everything in a language I can understand. I couldn’t rate her service highly enough. Thank you.

May 13, 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review! We’re delighted to hear that Justyna has supported you over the years and continues to provide clear, helpful guidance. Your trust and kind words mean a great deal to us.

Rated 5 out of 5 stars

Dan Curtin was really helpful…

Dan Curtin was really helpful throughout and easy to contact.

He always gave solid advice.

Just a top service.

April 20, 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your great review, Matt! We’re so pleased to hear that Dan provided helpful, reliable advice and was easy to reach throughout. We really appreciate your kind words!

Rated 5 out of 5 stars

Fantastic!

Dan has been absolutely fantastic at every stage of our VERY long road to home ownership. Supportive, full of advice, with humour thrown in too! Top service, top man!

April 15, 2026
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely review, Demi! We’re so pleased to hear that Dan was able to support you throughout your journey and make the process that bit easier along the way. We really appreciate your kind words!

Rated 5 out of 5 stars

Very knowledgable & efficient service

Karen, Natalia & Emily were great. Karen gave great advice and clearly explained all available options to me. Highly recommend

April 7, 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind review! We’re so pleased to hear that Karen, Natalia and Emily provided such knowledgeable and efficient support. We really appreciate your recommendation!

Rated 5 out of 5 stars

Efficient and excellent advice as…

Efficient and excellent advice as usual. Will def use again.

March 31, 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind review, Elsa! We’re so pleased to hear you received efficient service and excellent advice once again. We look forward to helping you again in the future!

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