Hostelworld Reviews 

21,827
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,038 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and helpful staff, who contribute to a comfortable and welcoming atmosphere. The excellent central location is frequently highlighted, making it easy for people to access attractions, dining, and public transport. Many people appreciate the clean, well-maintained facilities, including fully equipped kitchens and comfortable rooms with good amenities. However, some people were dissatisfied with the booking process, experiencing situations where their reservations were not honored upon arrival or they were turned away. Additionally, a few customers reported a lack of communication or support when issues arose with their bookings, feeling ignored or unable to get help.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as extremely friendly, helpful, and... See more

Location

Reviewers highlight positive aspects of location, frequently praising its centrality and convenience for... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with many finding it easy and... See more

User experience

Customers had positive experiences with the user experience, often describing it as wonderful, easy to use,... See more

Facilities

People report positive experiences with facilities, often highlighting their cleanliness and modern... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hostel was very clean, quiet, and located right in the city center. I was able to check in early without paying any extra fee. After checking out, I left my luggage in the baggage room and came ba... See more

Company replied

Rated 5 out of 5 stars

Honestly extremely friendly staff especially Iven 🔑 and Elief ☕️ Nihad as well was awesome, he reacted fast to fix the AC and supported in everything we wanted

Company replied

Rated 5 out of 5 stars

I stay at the Downtown hostel on Burnaby every time I stop into Vancouver. It's in the heart of Vancouver and easy to get to from the airport. The accommodation is clean, staff are friendly and kitche... See more

Company replied

Rated 5 out of 5 stars

Exceeded expectations. Great central location on a quiet street, but with city center, parks, attractions, many dining and shopping options within a few blocks’ walking distance Beautiful clean... See more

Company replied


Company details

  1. Hotel

Information provided by various external sources

Meet the World


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(21,827)

1,266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you👍💯

Hello,
I especially appreciated the warm and helpful welcome. Great location and a good place to sleep. Many thanks for finding me a place to stay, especially on that particular night.
Best regards, Tatjana.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing place to stay in JBR

Amazing place to stay in JBR! The hostel is always clean, the staff is friendly, and the sea view is beautiful. The location is perfect—close to the beach, Metro, Tram, supermarkets, and restaurants. Great facilities, fast WiFi, and a comfortable atmosphere. Highly recommended for tourists, students, and professionals. Definitely one of the best hostels in Dubai!

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

The rooms were very clean

The rooms were very clean, and the terrace with a beautiful view was amazing. We had a wonderful time there. The location is excellent and very convenient. Thank you for everything Harmony team.. 🙌🏻

July 18, 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Emre,

Thank you for such an amazing review! We're thrilled to hear that your stay was so wonderful. It sounds like you had a fantastic experience with the vibe, staff, and activities. We can't wait to help you find more memorable stays!

All the best,
Saoirse
CS Team

Rated 5 out of 5 stars

The website is lighthearted and easy to use

The website is really great , easy to use , great aesthetic, search and filters work perfectly and I am absolutely in love with the mailing system and prompting also the little messages that pop up like the one after a session expires makes the overall experience more fun and lighthearted.

July 8, 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Michael,

Thank you for your positive review! We're pleased to hear you found our platform easy to use. We work hard to ensure all listings are genuine and reliable. If you have any more feedback or need assistance, we're here to help. :)

All the best,
Saoirse
CS Team

Rated 5 out of 5 stars

Great view off mekong river The room…

Great view off mekong river The room was very clean and bed was super comfy. Loved that you could see the Mekong river and we were lucky enough to see elephants from our balcony!

Staff were friendly and very cheap price free pickup from the pier to hostel and drop off

July 16, 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Souvilayphone,

Thank you for your review, we are delighted to hear you've enjoyed your stay. We hope you'll use Hostelworld again next time you book!

All the best,
Saoirse
CS Team

Rated 1 out of 5 stars

Very problem

Very problem

July 17, 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Bruno,

Thank you for sharing your feedback. We're sorry to hear about your recent experience.

If you have any questions about the issues you have faced, please reach out to us using the contact form available on our website, and we’ll be happy to assist. We appreciate your understanding.

All the best,
Saoirse
CS Team

Rated 5 out of 5 stars

I’d loved my stay at the BUFFALO…

I’d loved my stay at the BUFFALO Hostel. The restaurant is really nice. I wasn’t sick once during my stay. There is a large choice of food. There is also a nice Jacuzzi with hot water! The staff was really nice and helpful for every problem. Everyday between 7pm to 8pm there’s free beer for everyone! And on Sunday, there also a free barbecue, and cocktails. I would recommend this place for any kind of travelers, from all over the world! The rooms are very nice, there AC and confortable mattress.

July 17, 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Adam,

Thank you for such an amazing review! We're thrilled to hear that you had a great stay at BUFFALO. It sounds like you had a fantastic experience with the vibe, staff, and activities. We can't wait to help you find more memorable stays!

All the best,
Saoirse
CS Team

Rated 5 out of 5 stars

I had amazing Stay

I had amazing Stay and they were very accommondating. They helper me through my Stay and Guided me through Melaka. They do have good recommedations. Its was so Easy check-in and was clean property too. I really like it.

July 16, 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Vijay,

Thank you for such an amazing review! It sounds like you had a fantastic experience with the vibe, staff, and activities. We can't wait to help you find more memorable stays!

All the best,
Saoirse
CS Team

Rated 5 out of 5 stars

Honestly extremely friendly staff…

Honestly extremely friendly staff especially Iven 🔑 and Elief ☕️

Nihad as well was awesome, he reacted fast to fix the AC and supported in everything we wanted

July 17, 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Osama,

Thank you for your review, we are delighted to hear you've enjoyed your stay. We hope you'll use Hostelworld again next time you book!

All the best,
Saoirse
CS Team

Rated 4 out of 5 stars

The entire experience is pleasant

The entire experience is pleasant, staff, accommodation. Extra toilets would be a great addition

July 16, 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi S.R.,

Thank you for your review, we are delighted to hear you've enjoyed your stay. We hope you'll use Hostelworld again next time you book!

All the best,
Saoirse
CS Team

Rated 5 out of 5 stars

Hostel was very clean and good AC system.

Hostel was very clean, quiet, and located right in the city center. I was able to check in early without paying any extra fee. After checking out, I left my luggage in the baggage room and came back to collect it shortly before my flight.

The location is excellent—very close to the Old City, Sahil Metro Station, and the seaside boulevard. Most of Baku's main attractions are within walking distance, so you can easily explore the city on foot. The air conditioning worked perfectly, which was especially important during the hot weather.

I was very satisfied with my stay and will definitely come back again.

July 13, 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Karimli,
Thank you for your feedback! We're delighted to hear you enjoyed your stay and appreciated the location, cleanliness, and helpful service.
CS Team

Rated 5 out of 5 stars

Great company.

Great company.
Helpful information and reviews

July 14, 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Victoria,
Thank you for your feedback! We're glad you found our information and reviews helpful.
We appreciate your support.
CS Team

Rated 5 out of 5 stars

Little left wing Hostel

The Hostel awesome. Great vibe, great Staff. Perfect political point of view. Will be back.

July 13, 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Giulia,
Thank you for your feedback! We're glad to hear you enjoyed your stay and had a great experience with the hostel and its staff. We appreciate you sharing your thoughts.
CS Team

Rated 1 out of 5 stars

Worst customer support I’ve ever experienced

Worst customer support I’ve ever experienced. I booked a room through Hostelworld and paid a non-refundable deposit. The property itself cancelled my reservation — not me — yet Hostelworld refuses to refund the deposit, even though I never asked for or agreed to any cancellation. I contacted their support multiple times and got vague, unhelpful, copy-paste answers that don’t address the actual issue. When something goes wrong, Hostelworld is simply unreachable and offers zero real assistance. If your booking runs into any problem, don’t expect any help from them. Extremely disappointing for a platform that’s supposed to protect travelers.

July 8, 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Mathieu,
We're sorry to hear you feel this way. We appreciate your feedback and wish you all the best.
Regards,
CS Team

Rated 5 out of 5 stars

I was looking for cheap but decent…

I was looking for cheap but decent hostel in my destination city. Booking.com wasn't helping me, so I downloaded HostelWorld and it was my salvation. I found a match just after 15 mins of searching. Wonderful user experience!

July 11, 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi юльця,

Thank you for your positive review! We're pleased to hear you found our platform easy to use. We work hard to ensure all listings are genuine and reliable. If you have any more feedback or need assistance, we're here to help! :)

All the best,
Saoirse
CS Team

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