Haier Reviews 

The worst company i have ever seen, there are too many service centres but none of the centres are reliable. We have a request pending for 3 days to Homezone solutions Agra, all they say is we don't have your area. Worst company

I deeply regret purchasing a Haier AC. My experience with Haier's after-sales service has been one of the worst I have ever had.

The AC was installed by a person named Pawan Sharma in Kangra, Himachal Pradesh. His contact was provided through the Croma store from where I purchased the AC, so I had every reason to believe he was an authorized installer. Shockingly, the very next day after installation, the AC lost its gas due to a leak.

Instead of resolving the issue under the 1+4 year warranty, Haier refused to refill the gas free of charge and demanded payment. I provided all the required proofs, including details showing that the installer's contact was shared through the retailer. Despite this, Haier's customer support later responded by claiming that the installer was not an authorized Haier service engineer and therefore the issue would not be covered under warranty.

This is completely unacceptable. As a customer, how am I supposed to verify the authorization of an installer whose details were provided through the retailer at the time of purchase? Haier is simply shifting responsibility instead of standing behind its product and warranty. The retailer points to Haier, and Haier points elsewhere, leaving the customer with no resolution.

The customer support has been extremely disappointing. Rather than helping, they have repeatedly denied responsibility and offered no meaningful assistance. The entire experience has been frustrating, time-consuming, and stressful.

If I had known that Haier's after-sales service would be like this, I would never have chosen a Haier AC. A warranty has little value if the company refuses to honor it when a genuine issue arises immediately after installation.

I strongly advise prospective buyers to carefully consider the quality of after-sales support before purchasing a Haier product. In my experience, the company failed to take responsibility for a legitimate warranty issue and left the customer without the support they deserved.

Never buy any product of hire. If u buy any product and problem or any malfunction happened with it trust me it will be the gretest nightmare.
Their coustomar service is very very bad.

Never buy any of products of hair considering a Pakistani brand i prioritized it in my office and home its a nightmare for us i have total 25 acs all are just piece of plastic amd waste of money

I purchased my appliance and followed every requirement of the rewards offer exactly as instructed. I submitted my claim within the required timeframe and provided all of the requested information. My claim was initially accepted, so I naturally expected the reward to be paid.

To my surprise, the claim was later rejected without a clear explanation. Despite asking why the decision changed, I have yet to receive a satisfactory answer. It's incredibly frustrating to have a claim accepted and then later denied without transparency.

This experience has left me feeling misled and has seriously damaged my confidence in Haier's promotional offers and customer service. If you're considering buying a Haier product because of one of their reward promotions, be aware that even if your claim is initially accepted, it may not ultimately be honoured.

haier service is very bed 4 days ago compain and do not slow my problem in 4 days
bery bad service in haiyer
do not percesh haiyer ani product

I purchased a cooker from Haier which was delivered quickly with good communication. The cooker was delivered but had a dent on the door and we didn't spot it until we had fitted it and opened the door. Customer service was good when I informed them but then it all went wrong! The replacement cooker wasn't delivered when it was due to be. I phoned repeatedly and received good customer service but still no cooker! We waited over 2 months without a cooker. We did receive an upgrade to the ordered model which was nice and we're promised a good will gesture of £40 I haven't received it yet but hoping I will without having to phone again 🤞 Customer services were helpful and polite in all communications.

Worst Split AC, I bough 5 star AC last year, and gas is leaked and now company asking for money to refill gas, product is faulty and not recommended for buy

Just bought a Haier refrigerator - there are no written instructions. I have downloaded app and the instructions are crap. All I want is get my new refrigerator working so I can put food in and it is not letting me access the appliance via the WiFi!! The external casing of the fridge is too hot to touch. 🤬

Bought a Haier aircon just over a year ago. Problematic from the start, cutting out constantly and disturbing our sleep. Finally stopped working 3 weeks ago, engineer visited and is now waiting for a part. Abominable service, terrible products. DO NOT BUY HAIER PRODUCTS.

I am afraid i have to give them 1 start. I was looking for Negative ratings. Worse worse worse customer service ever. I have no words to express the frustration with them.

Never, never ever in future - me or anyone around me will every buy Haier product. Disgusting.

★☆☆☆☆ (1/5)

I am extremely disappointed with my purchase of the Haier Split AC (Model: HS19G-MZAIP5BN).

The cooling performance has been far below expectations since installation. Even after running the AC for an extended period, the cooling is not satisfactory compared to other brands in the same price range.

What has been even more frustrating is the after-sales service. The product is advertised with a 1-year comprehensive warranty and a 10-year compressor warranty. However, when I contacted customer support regarding issues, I was informed that the service would be chargeable, which was confusing and disappointing.

The service response has been poor, and it has been difficult to get clear information regarding warranty coverage. As a customer, I expected better product quality and more reliable support from a well-known brand.

Based on my experience, I would not recommend this model to others. I hope Haier improves both its product quality and customer service experience.

Very petetic product and service got trap buying this product very very disappointed

Very very bad service in haier not responding in service calls not responding service not responding my new tv in installation in 5 days in complete not responding in 23 days very very west in haier

I strongly oppose purchasing Haier products based on my personal experience as a customer.

Haier's customer service is among the worst I have encountered. Instead of resolving issues, they blame customers and play games by putting existing service requests on hold, preventing proper resolution, and avoiding the creation of new requests.

I personally experienced this with the Haier service team in Bengaluru. The service personnel were highly unprofessional, and their behavior was unacceptable. Even Haier's customer care team failed to provide proper support or value customer concerns.

My experience has been extremely disappointing, and I would not recommend Haier products to anyone. Haier don't respect customer complaint

A terrible customer service. We have been without a washing machine for a month now I have been calling customer service but keep sending me around the loop and none of them knows what is going on. On some occasions the phone was hanging up on me. It has passed the SLA but still sending me away with false promises. Remember the washer dryer is under 2 years old. School uniforms no laundry near by washing by hands for over month now no one cares to call you and give updates. Taking this to consumer rights

After purchase customer service was very very bad, service team was not responding to our calls, we had to call or local plumber for installation.

Very bad service. I purchased split AC in May 2024. In 2 years AC broke down 3 times. Every time mechanics took 3 to 4 days to repair AC. And did not repair properly. I recommend not to purchase any Haier product.

I wd Rather give NO STAR . Worst Company. Fraud Customer Care.
They shd be banned from selling refrigerators in India. How have they bn allowed. No Quality chk ?

They selling Empty Boxes which look like Fridge.
If u dont take AMC....then itwill Never work.

After owning four laundry machines over the years—three LG units and one Appliances Online brand—all of which performed reliably, I can honestly say the Haier washer/dryer I purchased has been my biggest buying mistake. Here's why:
Washing Performance Issues
The machine consistently fails to complete cycles on schedule, always running 5 extra minutes beyond the program time. What's worse, every cycle takes a different length of time—there's no consistency whatsoever. With only 3 cycle options available, flexibility is severely limited. The supposed "weight-based estimation" feature is useless; instead of adapting to load size, it defaults to the longest cycle available (4 hours 30 minutes), which is impractical and wasteful.
Drying: A Complete Failure
Not a single wash has dried properly. Every load requires an additional 30-minute dryer cycle to get clothes dry enough to fold and put away. The drying function only offers a single 30-minute option—there are no 60 or 90-minute alternatives. This is incredibly inconvenient, especially for hand-wash items that need careful drying. You'll find yourself setting phone alarms and constantly returning to restart the cycle.
Poor Design & Customer Service
This doesn't feel like a "smart" machine—it feels poorly designed. The limited features and lack of user-friendly options make it more frustrating than helpful. To top it off, their call centre is extremely difficult to work with.
Verdict
I strongly recommend against purchasing any Haier washing machine or dryer. I'll be replacing this unit as soon as possible.