After 13 years with the bank, last Friday I got a letter saying they will close my account in the end of April, my wife called them and they couldn’t give me a reason. Customer service also doesn’t... See more
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Frau Laura Gehm from the Smart Banking Remote Group was extremely thorough, professional and supportive. Answering all related questions and providing support and options suited to my needs. Ms. Geh... See more
Company replied
I do not speak German, and I was enticed to use Hypobank 10 years ago because they spoke English. Now nobody can help me in English and any small question becomes a HUGE PROBLEM. Very bad for foreigne... See more
I should be honest. Giving rate was more complicate than banking with especially Smart Banking Team. Thanks to Frau Vohra, the experience was amazing. We Expats, having struggle to speak in German and... See more
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Company details
Written by the company
UniCredit fördert den gesellschaftlichen Fortschritt. Wir schaffen Mehrwert für alle unsere Stakeholder in ganz Europa und entfalten das Potenzial jedes Einzelnen und jeder Gemeinschaft, für die wir tätig sind. Wir sind eine paneuropäische Bank: Unsere 13 Banken auf dem gesamten Kontinent arbeiten als eine Einheit zusammen und nutzen die Stärke des Kollektivs, um Leistungen für unsere Kund:innen, Mitarbeiter:innen und Investor:innen zu erbringen. Wir haben eine gemeinsame Kultur, die unsere Mitarbeiter:innen anspornt und ermutigt. Wir stellen die Werte Integrität, Eigenverantwortung und Sorgfalt in den Mittelpunkt unserer Entscheidungen und unseres Handelns. Wir arbeiten daran, die Bank für die Zukunft Europas zu schaffen - eine Bank, die allen Interessengruppen dient und in der Lage ist, das Potenzial von Menschen, Unternehmen und Gemeinschaften in ganz Europa zu erschließen.
Contact info
Arabellastraße 12, 81925, München, Germany
- +49 89 378 48000
- www.hypovereinsbank.de
3.5
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 18% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Stay away from this bank
Stay away from this bank. If you don’t believe it, just try to EVER reach someone at the customer service hotline. Once you succeed, a friendly person transfers you to the next waiting line. My topic was the change to a new e-Banking system. Since I do not have a German mobile no. it didn’t work online. „Contact your personal advisor“ it says. This is impossible an NOBODY replies to emails. Never again this bank💩💩💩😡😡😡
August 6, 2021
Unprompted review
Extremely slow and non responsive credit department
I setup a credit deal to buy a house.
The credit department could not read very detailed broker statements , changed without notice agreements and is very slow in responding upon questions and also communication with the notary.
July 22, 2021
Unprompted review
A very old-school bank with no customer…
A very old-school bank with no customer service. Mostly unfriendly during calls or in person. Sends a lot of advertisement per mail but if something important is going on they also just send a mail as well without giving a simple call to their customer. In the end I got a small problem just because someone didn't give me a 5 minutes call but just a mail which I missed.
- Bad mobile banking ( since 4 years).
- Transactions are very slow.
Now it is clear - N26 is getting my primary bank at least they worry about me as a customer.
July 22, 2021
Unprompted review
Worst mobile/online banking experience ever.
I have done online banking since the late 1990s with banks in Germany, Thailand, Australia, South Africa and New Zealand. The online/mobile banking experience with HypoVereins is without doubt the worst I have come across. Trying to register with this new double security system they have has been a disaster.
April 18, 2021
Unprompted review
The worst online banking experience ever
February 2, 2021
Unprompted review
Just don't do it!!!
July 15, 2020
Unprompted review
I am a very satisifed customer of HVB…
I am a very satisifed customer of HVB since 18 years. Good services.
May 29, 2018
Unprompted review
Very Bad Service
Very Bad Service
Changes of Konto Model without my request and made me pay a lot of Money ! good that I noticed it finally
not recommended - will close my account there immediately
July 6, 2017
Unprompted review
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