Gorenje Reviews 

Never ever again it the worst thing ever

DO NOT buy this brand!!We bought a dishwasher and in about 18th months it stopped working. We called them and they said it is guaranteed and they will come to fix it for free,. when they came, they said the filter must be changes and they made us pay for the piece and the work!! when we complained, they said the guarantee only covers the free transportation and diagnosis!!!
We live in the Czech republic. DO NOT buy this product or you will regret it !!

Our Hisense TV needed minor software mods, but they returned it with a completely damaged screen - it is no unusable. And we get blamed! Awful service. AVOID Hisense and anything to do with Gorenje. Nothing to do with Customer Service. My first 1 star review.

They finally replied to my email: 'contact 3rd party service': who are not interested in coming to inspect / repair a 2 year old dishwasher. The machine appears bricked - firmware locked up. So all I can do is replace it with another new machine. Certainly not from this manufacturer: there is junk, and then there is Gorenje.

I bought this oven when refitting my kitchen 5 years ago.
It's an oven and does the basic oven things.
There are three elements: top, bottom and rear. The rear element went very quickly meaning the oven takes ages to heat up. I didn't realise it had failed because I don't often use the setting where this would be the only element in use. It was only after trying that setting and the oven didn't heat up that I knew what happened by which time it was out of warranty.
The timer is not well designed. There is a basic clock timer to bleep after the set time, but there is also a timer to switch the oven off or to set to go on after a set time. However if you try to set the timer once your oven heats up it will switch off! It goes straight to cook later mode which seems daft if the oven is up to heat. If you want to cook later the oven would have cooled down by the time it goes on again! You have to switch it back on and then set the cooking time again. Or set the cooking time before it's actually got up to heat. I don't think they thought this through.
When the oven heats up it bleeps to tell you it's up to temperature. Old fashioned ovens used to have a light. This was a better system because you could adjust the temperature and the light would react. Once the bleep has done its job it doesn't go off again so you can't adjust mid cook and know what's going on.

This company is absolutely hopeless when it comes to support and service after you’ve bought a product.
We live in Phuket, Thailand, and purchased a combined fridge and freezer.
When it broke after two years, the nightmare of getting help began.

You’re forced to communicate through the Line app with someone who only pastes pre-written messages like:
“Admin is handling your case.”
Or: “Technical team will contact you.”
And then nothing happens. You can wait a month and still get zero help.

This company is a joke. Avoid buying their products, there are far better options out there.

My ps5 broke instally when i got it amd i took it to fix it they said it will fix in a week and its ben 1 month and it isnt fix wenewer i go to ask them when whill my ps5 come they are just saying in a week every time

Terrible experience, bought 65U8KQ tv from them, couple months in, screen randomly turns black and to fix i need to plug it out/in. TV has less than 200 working hours to this day. Terrible customer support. Only solution is to take it away from me every now and then for 20-40 days, just to fix this and any other issues that might come up, until warranty runs out. At that point you can throw it in the garbage.

Had a Gorenje side-by-side fridge that broke after the warranty period (2 years) was over. When I called Gorenje, they told me I wasn’t too lucky and that the repair will not be worth the money. Better to buy new fridge from them. That’s all I got as help. Very bad customer service, very bad after sale experience and very low standards of quality.

Well, I bought a set (built in oven and ceramic hotplates) a year and a half ago. Within a year, I had to have the hotplate top replaced because it would turn on by itself. Now the ceramic coating in my oven is starting to chip away. The Gorenje people came, took a photo and called me later saying that the warranty doesn't cover the ceramic coating. I wipe the oven after every use but after the Easter celebrations and lots of baking, I used a chemical oven cleaner because I thought it was baked on grease. It's not. So no, I wouldn't recommend Gorenje.

I have a kitchen stove gas electric combination Model GK6B41XD that I bought 6 moths ago problem is that it is so complicated to use the oven why so many controls.. should be one knob for the oven lol it has a 2 hour timer witch should not be there at all for I should be able to use my stove for as long as I want not as long as the stove lets me... timer should be optional so a can choose if I want the timer or not, this way i have no choice I must use the timer.

then they made the stove 5 centimeters lower than the kitchen cabinets lol. what's up with that... don' t they know the height of cabinets.

the oven door has no frame around the glass so any spills on the stove go in-between the two glass panels and you have to take door apart to clean it..

the whole stove seams so flimsy and weak no quality there.. bottom drawer is paper thin like for children's toys...

I have a Gorenje bar fridge that my wife bought for me around 1980 and it's still keeping my beer nice and cold here in Australia. It's been through about 7 changes of address and I've only ever changed the light bulb twice.
45 years old makes it older than 4 of our 5 children.
Great product.

Don't even think about buying something from them, ESPECIALLY A DISHWASHER. I've bought a dishwasher from them 2 years ago,and since then,it kept Washing horrible. I had to clean off everything from the dishes, otherwise it would leave marks...and even so,pretty often,it leaves dirt and fat greases on the dishes. Don't buy a dishwasher from them!!!

I bought a gorenje cold press juicer JC200BE, which broke after only two days of use. In the product description it is written (as well as in the photo) that it can fit a piece of apple. when I decided to use the juicer, I saw that the whole apple would fit in it only if it were the size of a plum, but I don't think it matters the little things. On the second day of use, I take an apple, cut it into 4 parts, insert half and press start. as soon as the device started working, it was heard that something broke in the engine. I will make a return on 19.09. where I request a refund because something was obviously wrong with the device from the very beginning. Today, 03/09, I call the service where they tell me that the product has not yet been inspected, that it is waiting for processing to see if it can be repaired or not. Which means that they would send me back the device with a fault instead of immediately refunding my money or handing over a new device. From today I avoid burning products!

Bought a Gorenje fridge freezer a few years back, like many admittedly for the looks rather than the tech.
All the freezer drawers cracked in the first few months. The plastic utilised for these drawers is clearly not cryo-stable. So much for product testing! Not surprisingly over time just about every shelf and drawer in the fridge section has also cracked. After reading the reviews I decided not to put myself through the warranty nightmare this company prides itself in.
It is impossible to source replacement freezer drawers. They are always out of stock so I know many others have the same problem.
Don’t waste your hard earned money on this brand. No installer recommends these products. Enough said.

Powerboost induction hob - boils in less than 20 seconds. Mind blown! Best induction we've had and it replaced an item 3 times it's value.

Extremely bad customer service! My husband wanted to change the door (from right to left), but the recesses for the screws were filled with foam! Just holes that were all covered in foam! And do you know what the support said!? That we ourselves filled these recesses with foam! That is, do you think that when people see recesses, they first think “hmmm, shouldn’t we fill them with foam and then replace the door?” Gorenja, you suck!

Very bad!
I bought a mixer with guarantee, after a month the plastic broke without any reason and when i went to their shop for fixing by the guarantee they said its a misuse !! And i should pay as half of its price to fix it!
Never buying from this brand again

Undercounter fridge freezer from John Lewis. Not cheap. Freezer door broke, and genuine spart part does not fit. Have phoned and emailed, sending all requested information. Not at all impressed by lack of reply.

My Gorenje wine cooler cost over £1,000 and was purchased in October 2021. It is just over 2 years old - by a single month - and the warranty period is 2 years. The window has now ‘blown’ and condensation sits within the panes, a clear case of a fault or product failure or both. The cooler is rarely used and has been operated as per instructions.
Gorenje offered a 10% reduction on the £400 cost of replacing the door but refuse to offer any more as it is out of the warranty period. Customer service has been quite hopeless, I have had repeatedly to chase and it is very difficult to get a response.
My advice, based on this experience, would be to avoid all Gorenje products. Their service and product in the experience of this ex-customer has been appalling.
There are much better options with far better and reasonable customer service and quality of products that do not fail after 25 months.