The driver refused to park properly even though there was enough space and blocked the street. This caused them to unload everything quickly and hastily, putting themselves at risk. They left the prod... See more
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I had an excellent experience with this delivery service today. The two gentlemen who came to my home were very kind, courteous and brought the items into my cantina as agreed upon with the company I... See more
Company replied
Golilla were incredible. From the second they were given the delivery task by Leroy Merlin, they kept me up to date with everything to do with the delivery. First they sent me a message when the po... See more
Company replied
The company communicated clearly about the delivery and the driver was very polite and competent. The truck and driver were well equipped to effect the delivery of the very heavy and bulky items I ord... See more
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Company details
About Golilla S.R.L
Written by the company
Golilla è la start up delle aziende Adeo in Italia per la gestione dei servizi di trasporto e di installazione di prodotti voluminosi.
Nasciamo nel 2022 dall'incontro fra professionisti esperti nel settore della logistica e il grande gruppo internazionale volto al miglioramento dell'habitat, per dare vita ad un progetto innovativo di gestione di servizi, in modalità piattaforma, per le insegne Leroy Merlin, Tecnomat e Bricocenter.
La semplicità, l'agilità, la competenza e la centralità delle persone, siano essi clienti o collaboratori, sono il nostro motore. Crediamo nella ricchezza che nasce dalla diversità e che permette a ciascuno di esprimere le proprie unicità e i propri talenti, e di crescere come individui, come azienda e come comunità, per costruire il futuro insieme. "Vogliamo essere il Partner di fiducia per le aziende di ogni tipo nella gestione di spedizioni voluminose, attraverso un servizio rapido, puntuale e distintivo, coniugando al meglio l’efficienza dei processi operativi, le soluzioni tecnologiche e l’esperienza delle nostre persone".
Nasciamo nel 2022 dall'incontro fra professionisti esperti nel settore della logistica e il grande gruppo internazionale volto al miglioramento dell'habitat, per dare vita ad un progetto innovativo di gestione di servizi, in modalità piattaforma, per le insegne Leroy Merlin, Tecnomat e Bricocenter.
La semplicità, l'agilità, la competenza e la centralità delle persone, siano essi clienti o collaboratori, sono il nostro motore. Crediamo nella ricchezza che nasce dalla diversità e che permette a ciascuno di esprimere le proprie unicità e i propri talenti, e di crescere come individui, come azienda e come comunità, per costruire il futuro insieme. "Vogliamo essere il Partner di fiducia per le aziende di ogni tipo nella gestione di spedizioni voluminose, attraverso un servizio rapido, puntuale e distintivo, coniugando al meglio l’efficienza dei processi operativi, le soluzioni tecnologiche e l’esperienza delle nostre persone".
Contact info
Via Guglielmo Marconi, 24, 20089, Rozzano, Italy
- 0221100101
- servizioclienti@golilla.it
- www.golilla.it
4.0
Great
26K reviews
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delivery in late but almost ok, leroy merlin very very bad
Golilla almost ok but Leroy Merlin very very bad!!!the worst service i have ever known
July 14, 2026
Unprompted review
Reply from Golilla S.R.L
Dear Customer,
Thank you for your review!
We're happy to hear that you are satisfied with our delivery service. We appreciate your feedback and we will continue working to provide an excellent delivery experience.
Golilla Customer Service
Impeccable service.
July 13, 2026
Unprompted review
Reply from Golilla S.R.L
Gentile Cliente,
grazie per la sua recensione!
Siamo lieti di sapere che sia soddisfatto del servizio di consegna. Apprezziamo il suo feedback e continueremo a lavorare per fornire un'esperienza di consegna eccellente.
Cordialmente
Servizio Clienti Golilla
Reply from Golilla S.R.L
Dear Customer,
Thank you for your feedback.
We are happy to hear you had a nice experience with our service and we hope to welcome you again as a customer soon.
Thanks and regards
Golilla Customer Service
Good boys for delivery but delivery not…
Good boys for delivery but delivery not on time…….10 days of delay
July 10, 2026
Unprompted review
Reply from Golilla S.R.L
Dear Customer,
Thank you for your feedback.
We are happy to hear you had a nice experience with our service and we hope to welcome you again as a customer soon.
Thanks and regards
Golilla Customer Service
Order still incomplete.
I paid 32 euro for shipping and I still haven't received the entire order. I had to go down in the street for 3 curtain rods because walking to the door was above their pay grade.
Ugh.
July 9, 2026
Reply from Golilla S.R.L
Dear Cathryn,
Thank you for your feedback.
We are sorry to hear you were not happy with our service and we apologise for the inconvenience.
We would like to highlight that the requested delivery service was at street level. Hence the responsibility of the handling of the goods inside of the property belongs to the receiver. This is the reason why our driver was not meant to move the parcel inside of your property.
In case you need more assistance on this, we invite you to contact our customer service at trasporti@golilla.it.
Thanks and regards,
Golilla Customer Service
I payed to delivery to my house in…
I payed to delivery to my house in historic center of Salemi. I gave all the necessary information, letting you know that the streets are narrow and no big car can enter. You send a big camion. I had to come and pick up my delivery put in my own car and drive to my house and unload everything myself. Terrible!
July 6, 2026
Reply from Golilla S.R.L
Dear Customer,
We are sorry to hear you had a bad experience with us. We thank you for your opinion, it will help us to provide a better service in the future.
We apologise for any inconvenience caused.
Golilla Customer Service
Reply from Golilla S.R.L
Gentile Cliente,
grazie per la sua recensione!
Siamo lieti di sapere che sia soddisfatto del servizio di consegna. Apprezziamo il suo feedback e continueremo a lavorare per fornire un'esperienza di consegna eccellente.
Cordialmente
Servizio Clienti Golilla
Problemi con il call center
Problemi con il call center. Non è arrivata tutta la merce e il call center non ha saputo dire nulla. Incompetenza totale
June 26, 2026
Reply from Golilla S.R.L
Gentile Elena,
grazie per la sua recensione.
Siamo spiacenti di sapere che la merce non corrisponda interamente a quanto ordinato.
La preghiamo di informare il punto vendita presso il quale ha effettuato l’acquisto, affinché le possa fornire l’assistenza necessaria.
Ci scusiamo per l’inconveniente che ha riscontrato, stiamo già lavorando per esaminare la situazione e prevenire questo tipo di situazioni in futuro.
Servizio Clienti Golilla
Materiale mancante imperfetto in…
Materiale mancante imperfetto in ritardo...e consegna mmmmmmaaaa
June 26, 2026
Unprompted review
Reply from Golilla S.R.L
Gentile Alexia Flaco,
grazie per la sua recensione.
Siamo spiacenti di sapere che la merce non corrisponda interamente a quanto ordinato.
La preghiamo di informare il punto vendita presso il quale ha effettuato l’acquisto, affinché le possa fornire l’assistenza necessaria.
Ci scusiamo per l’inconveniente che ha riscontrato, stiamo già lavorando per esaminare la situazione e prevenire questo tipo di situazioni in futuro.
Servizio Clienti Golilla
Reply from Golilla S.R.L
Gentile Cliente,
grazie per la sua recensione!
Siamo lieti di sapere che sia soddisfatto del servizio di consegna. Apprezziamo il suo feedback e continueremo a lavorare per fornire un'esperienza di consegna eccellente.
Cordialmente
Servizio Clienti Golilla
Reply from Golilla S.R.L
Dear Customer,
Thank you for your review!
We're happy to hear that you are satisfied with our delivery service. We appreciate your feedback and we will continue working to provide an excellent delivery experience.
Golilla Customer Service
Very helpful staff at delivery.
Very helpful staff at delivery.
I missed someone English speaking to coordinate with.
June 19, 2026
Reply from Golilla S.R.L
Dear Customer,
Thank you for your review!
We're happy to hear that you are satisfied with our delivery service. We appreciate your feedback and we will continue working to provide an excellent delivery experience.
Golilla Customer Service
I had an excellent experience with this delivery...
I had an excellent experience with this delivery service today. The two gentlemen who came to my home were very kind, courteous and brought the items into my cantina as agreed upon with the company I purchased them from. Last time I had a delivery, the man would not honor that service. They were great! I would highly recommend this company.
June 23, 2026
Unprompted review
Reply from Golilla S.R.L
Dear Customer,
Thank you for your review!
We're happy to hear that you are satisfied with our delivery service. We appreciate your feedback and we will continue working to provide an excellent delivery experience.
Golilla Customer Service
Reply from Golilla S.R.L
Dear Giorgio,
We are sorry to hear you had a bad experience with us.
We apologise for any inconvenience caused and we are now investigating the issue to restore the situation.
We thank you for your opinion as it will help us to provide a better service in the future.
Thank you
Golilla Customer Service
Reply from Golilla S.R.L
Dear Customer,
Thank you for your review!
We're happy to hear that you are satisfied with our delivery service. We appreciate your feedback and we will continue working to provide an excellent delivery experience.
Golilla Customer Service
Good experience
It was on time and the company gave many notification before delivery, even call 5 minutes before arrival. Top. Staff is corteous
June 15, 2026
Reply from Golilla S.R.L
Dear Customer,
Thank you for your review!
We're happy to hear that you are satisfied with our delivery service. We appreciate your feedback and we will continue working to provide an excellent delivery experience.
Golilla Customer Service
The delivery service was very poor
The delivery service was very poor. The goods were delivered by one driver. Alone he was not able to unload the goods from the truck, i had to help, and then the goods were left on the road, outside the property. When i purchased the goods the supplier guaranteed that they would be delivered to the front door inside the property - not left on the road side....
so delivery could be improved by having two people delivering heavy items, and making sure that they are left within the property.
other than this the service was ok.
June 5, 2026
Reply from Golilla S.R.L
Dear Customer,
Thank you for sharing your feedback with us. We are sincerely sorry to hear that your delivery experience fell short of expectations, and we apologize for the frustration caused by having to assist the driver with unloading your items.
Leaving the goods on the roadside when a front-door/inside-the-property delivery was guaranteed is not the standard of service we aim to provide. We completely agree with your observation: heavy and bulky items require the appropriate manpower—such as a two-person delivery team—and strict adherence to the service level purchased.
We have already forwarded your review directly to our logistics and operations management team. We will be reviewing this specific shipment with our transport partner to understand why the delivery instructions were not followed and to ensure this remains an isolated incident.
Thank you for helping us identify this area for improvement. If you would like us to look into your specific order details or if you would like to discuss this further, please feel free to reach out to us privately at trasporti@golilla.it.
Best regards,
Golilla Customer Service
Great Service
June 11, 2026
Reply from Golilla S.R.L
Thank you for your feedback.
We are happy to hear you had a nice experience with our service and we hope to welcome you again as a customer soon.
Thanks and regards
Golilla Customer Service
Reply from Golilla S.R.L
Gentile Cliente,
cerchiamo sempre di fornire il miglior servizio ai nostri clienti e avere clienti soddisfatti è il nostro più grande orgoglio. Grazie infinite!
Servizio Clienti Golilla
corrieri gentili e disponibili
June 10, 2026
Reply from Golilla S.R.L
Gentile Cliente,
la ringraziamo per il feedback positivo. Speriamo di riaverla presto come cliente.
Servizio Clienti Golilla
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