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GlassesUSA Reviews 

134,291
•
TrustScore 4.5 out of 5

4.4

Glasses Store
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Review summary

Created with AI, based on recent reviews

Looking at 31,585 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the positive user experience, praising the ease of the process from prescription upload to virtual try-on features. Many people are satisfied with the product quality and the accuracy of their prescriptions, often finding them superior to alternatives. The website is consistently described as easy to navigate, offering a wide selection of frames and excellent pricing. However, some customers also noted difficulties with the ordering process, experiencing issues with order saving or prescription uploads. A few other people also felt that there were problems with incorrect or significantly delayed orders, sometimes involving wrong prescriptions or difficulties with refunds.

What people talk about most

User experience

Users describe positive interactions with user experience, frequently praising the ease of use for online... See more

Product

Clients share positive opinions on product quality, with many praising the excellent quality of products and... See more

Order

Consumers find the ordering process to be ambiguous, with many praising its ease and efficiency, especially... See more

Website

Customers generally report positive experiences with the website, finding it easy to use and navigate for... See more

Price

Reviewers highlight positive aspects of price, with many finding the glasses budget-friendly, affordable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We ordered a pair of swim goggles for our child. He was delighted to wear them, saying, Mom, I can see. They're fine! With back-to-school right around the corner, it was time to order eyeglasses and s... See more

Rated 4 out of 5 stars

I love being able to “try them on”. It’s a little hard since I had to keep my current glasses on to see, but I just took screenshots without my glasses on. My only complaint is that my glasses cost mo... See more

Rated 4 out of 5 stars

It was unclear if my order was saved/processed requiring me to resubmit all my details a second time..... a wasted amount of time.

Company replied

Rated 4 out of 5 stars

Great selection and prices. Always make my glasses with the correct prescription. I gave only 4 stars because not all frames are available to try on otherwise I'd give 5 stars.

Company details

  1. Glasses Store
  2. Clothing Store
  3. Contact Lenses Supplier
  4. Sunglasses Store

Information provided by various external sources

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 100% money back guarantee, free lenses, and professional service.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

134K reviews

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4.4

All reviews

(134,291)

30,743 reviews in the last 12 months

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Rated 1 out of 5 stars

Charged nearly double for "guaranteed" next-day delivery — then didn't deliver, didn't communicate, and barely compensated

I found the exact same frames for $145 at multiple other retailers. I chose GlassesUSA instead because they offered next-day delivery for $275 + $20 shipping — nearly double the price — specifically because I needed the glasses fast. I placed my order before their stated 11am cutoff and received confirmation that next-day delivery was locked in.

The next day at 3pm, my order was still listed as "in production." I contacted them multiple times through multiple channels. Live chat told me someone would follow up in 2-3 business days, then closed the chat before I could respond. When I finally reached someone by phone, I was told directly that there was no way the glasses would arrive that day — despite paying a premium specifically for that guarantee.

Their resolution: a refund of the $20 shipping fee and $20 off a $400 order. That's it. No accountability for charging a $130+ premium over market price for a delivery promise they didn't keep.

If you're considering paying extra for expedited shipping here, know that the guarantee is not enforced and the compensation for failing to honor it is minimal. I would not order from GlassesUSA again.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great prices

Great prices! Used the BOGO code and 3 pairs of glasses cost less than one pair at my local eyeglass store.

July 22, 2026

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