Fritz Berger Reviews 

This week I took delivery of a gas bottle storage cabinet to Ireland, it had been damaged in transit. Web site damage form refused to accept the information despite using 3 browsers on 2 machines. Then because DPD confirmed they had delivered, I received a link to follow to confirm I was happy with delivery but that link did NOT go to any form, just to more selling pages. All attempts at emailing them have failed so far. Thankfully I am able to use the cabinet but it was clearly not worth the money (or the delivery charge) given that it arrived damaged and their service is very questionable.

We asked to return part of our June 2026 orders on 19 June, well within the legal withdrawal period. Their returns portal rejected the return even after customer service supplied the missing customer ID. On 1 July customer service (case 01404568) promised a DPD return label and a refund within two weeks. We sent the completed return forms the same day and requested the labels again on 2 July — they never arrived. Follow-ups on 15 July and since have been completely ignored: not a single reply in four weeks. One of their published contact addresses bounces and the phone line only plays a recorded message.

A refund of €426.97 is outstanding and the goods are still packed at our home, solely because Berger will not provide the return channel it prescribed. One earlier return was collected and refunded correctly, so they can do it — they have simply stopped responding. We are now escalating via chargeback and the European Consumer Centre. We will update this review if Berger resolves the case.

Ordered on the 28th June a great looking awning and flooring. The floor turned up after 3 days, excellent. The awning, well, I'm still waiting. I've contacted them and their answer turn-around time is, wait for it, 10 working days! After the alloted time (and one missed camping trip) they tell me they can't give me an approximate date of delivery! So, with a 2 week camping holiday planned with a young family, what am I supposed to do?? This is absolutely terrible customer service. I'll choose another awning from a different company and, if this thing ever turns up, I'll turn it around and get a refund. Never again.

Ordered, paid and waiting in anticipation for delivery only to be told some 4/5 days later that actually not in stock and no visibility of when it would be. So instead they would action a refund.

7 days after paying for the item advised that ~ €600 refund was in process.

So in summary poor stock management and tardy customer service. A big let down.

Placed an order in early June, received nothing to date.

Emailed customer service; they supposedly said they were going to contact DPD, but we still haven't received a reply from them, nor the package itself!

A company that offers no telephone customer service, but where you have to chat with a computer = 0.0 service.

So NOT recommended!

I ordered and paid for two items from Berger Camping, but only one of them was delivered. The missing item has still not arrived, despite the full amount being charged immediately.

I have contacted customer service several times and received a case reference number, but I have not received any meaningful response, delivery update, or solution. As a customer, it is frustrating to have to spend so much time chasing information about an order that has already been paid for.

Due to the lack of communication and support, I have now requested a refund and am preparing to dispute the payment through my bank if the matter is not resolved.

Unfortunately, based on my experience, I cannot recommend this company.

I ordered for 3000 euro a caravan mover robot.
No information about shipping untill the transporter called.
No reply on emails, whatsapp, Instagram, facebook
For return write to Berger UK, also no response. 3 weeks after ordering a mistake zero response on 26 messages.
Very poor/ no after sales, imagineo e would need a repair.
No response still after over 6 weeks.
This is really a very bad company, nobody can trust Berger.
I followed all instructions with the order, delivery, and invoice. Email adress in UK as instructed in the invoice, email to Berger DE, with the document cancellation of contract, Facebook, whatsapp, Instagram no real response
On facebook I got one response that they are very busy and am not their only cliënt.
Be warned!!!
It was an expensive purchase online, big mistake

Placed an order a week ago and today I received an email saying that the shipment is delayed. Filed a complaint to PayPal for the refund. Never buy from them again!

Quick delivery and good price

I'm satisfied with Berger Camping's service. They helped me resolve an issue with a Thule 1500602960 replacement part that other companies couldn't fix, which had wasted a lot of my time. Fast shipping. I recommend them.

I ordered a replacement towing mirror a month ago, but have received nothing since the confirmation email. I have tried to use their online contact form, but it requires you to enter a custom number, something they have not furnished me with. I do not see why they need this, as I have my order number and address details to confirm my identity. There is no chat facility that I can see. As far as I can see, it is impossible to get hold of them if you have a problem with your order. At this point they have my money, and I have no product in return. Just not acceptable.

I ordered a part for the cooker of my motorhome. The electrical connection was different so I wanted to return the item. I received an email with instructions. I should have received a return label, but nothing of the kind in the correspondence. I sent several emails asking for the label. If you are lucky you get a standard AI reply, which confirms the email is not even read. They probably do not send return labels outside Germany. Keep that in mind when ordering abroad. They probably read this review: suddenly I received the return label!? So everything is fine now.

Fritz Berger send me a product that had clearly been used before and was broken in several ways. I tried to contact customer service but they do not answer my emails.

Absolutely terrible customer care. I paid for a product 3 weeks ago and it still hasn’t shipped. No response from customer care. Very very disappointed. Want a refund now but impossible to get in contact.

Ordered 2 new camping chairs and both broke on first day. Sent photos and a reply back said yes there is a soldering fault they can repair or I can send back. I asked for a refund. I have heard nothing since and have had 6 emails ignored on return details.
The chairs cost around £90 each. When they arrived they actually looked like fakes but the company sent a nice reply saying sorry they can see the problem and what did I want to do. I have heard nothing since and assume I won't.

The quality and cost of items purchased in recent months has been excellent. The speed of delivery outstanding. Items delivered from Germany faster than things I have bought on-line in France. Cannot praise enough. Will definitely purchase more camping equipment from them when needed.

Unfortunately, my experience with Fritz Berger was extremely disappointing.

I placed an order that arrived clearly opened and with missing items. Upon noticing this, I refused the delivery — the package was never accepted by me.

Despite this, the company decided to refund only the items that remained inside the box, completely ignoring their responsibility for the missing parts. The damage and theft occurred during transport by a courier they chose, yet I’m the one bearing the loss.

I have already opened a case with PayPal and am escalating the issue to European consumer protection authorities.

It’s truly unacceptable that a company with Fritz Berger’s reputation treats customers like this.
Never ordering again.