Eleven Reviews 

6,490
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

It was easy to select what I wanted and delivery was fast. I got my order in excellent shape and a little (useful) gift of a Clinique lip balm and it is a lovely colour.

Rated 5 out of 5 stars

I wanted the missha bb cream and it’s seemingly not sold in store anymore. This website was recommended by price runner but I had never encountered it before so I was a little skeptic but, the price w... See more

Rated 5 out of 5 stars

Second visit with this company and I couldn't be more happier with my surgery. Meryem the co ordinator was amazing and helped me with everything I needed. Would defiantly recommend this company

Rated 4 out of 5 stars

I had a great experience shopping with Eleven. The product arrived on time, and the website is easy to use with very competitive prices. The customer support is excellent, and the staff is friendly an... See more

Company details

  1. Cosmetics Store
  2. Hair Product Store
  3. Skin Care Clinic

Information provided by various external sources

Eleven har sedan 2004 erbjudit kunder ett brett utbud av det bästa inom hudvård, makeup, parfym och hårvård.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.6

All reviews

(6,490)

326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They took several days to send the…

They took several days to send the package, and use some carrier who also has taken several days, so it's almost been 2 weeks for a domestic package.. I'm okay with waiting a bit but this is ridiculous.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience.

Great experience.
The products matched my expectations and the quality is as described. Delivery was fast. I’m satisfied with my purchase.

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

Deceptive Listings – Treated with Disrespect When Complaining

Be very careful before buying from this seller. Their product page contained misleading information, clearly showing two pieces in the photo and description, but I only received one. When I raised the issue, instead of resolving it professionally, their customer service was rude, dismissive, and unprofessional—even going so far as to accuse me without evidence.

Rather than acknowledging the mistake, they refused to take responsibility and treated me with disrespect. This is unacceptable for any serious business

I strongly advise potential customers to double-check all product details before placing an order, and to be aware that this seller’s customer service does not handle complaints in a fair or respectful manner

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Shiny hair but the clarifying shampoo…

Shiny hair but the clarifying shampoo caused me hairloss I am not joking, my scalp was starting to show at the front. Kept getting scabs too on my skin. Off it now and I can see hair growing back and getting denser again.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Good prices and fast shipping

I wanted the missha bb cream and it’s seemingly not sold in store anymore. This website was recommended by price runner but I had never encountered it before so I was a little skeptic but, the price was so low so I decided to try anyway. The website is fast and efficient, cheap shipping and it arrived today in the mail packaged safely. Can recommend:)

March 7, 2025
Unprompted review
Rated 1 out of 5 stars

Please don't buy from this company…

Please don't buy from this company they're from China

December 9, 2024
Unprompted review
Eleven logo

Reply from Eleven

Hi Heather!

Now I don't really understand where you got this information from. But we are a Swedish company that has a store, office and warehouse in Sweden.

You are always welcome to contact us via kundservice@eleven.se if you have any questions or concerns.

Kind regards,
Eleven

Rated 4 out of 5 stars

I had a great experience shopping with…

I had a great experience shopping with Eleven. The product arrived on time, and the website is easy to use with very competitive prices. The customer support is excellent, and the staff is friendly and helpful. Delivery is always prompt within 2-3 working days, and the products are high quality and well-packaged. Tack så mycket! Overall, highly recommended.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

great experience

Super shopping experience with no last-minute change of discounted prices. Hoping the logistics partner delivers the products on time.

November 22, 2024

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