love the site! did not like the autosubscription renewal and premium subscription after free trial. it was tricky to unsubscribe - would have prefered an automatic email unsubscribe, but I had to phon... See more
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Review summary
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Reviews shaping this summary
Be careful of the Prime account free trial renewal date. I got a free trial for Prime account, which I believe offers a lot of nice benefits. But because I missed the renewal date and forgot to canc... See more
It was my first time using the services and the agent helping me was very helpful and explained everyting very well
We booked return flights to South Africa for Aug which were fully paid and confirmed in Feb. Our outbound flight was cancelled and when I contacted the eDreams team they logged the support ticket and... See more
Company details
About eDreams
Written by the company
eDreams is a global leader in online travel, founded in 1999 in Silicon Valley.
With eDreams Prime, the first and largest travel subscription programme, eDreams is revolutionising the way people travel.
eDreams offers travellers a hyper-personalised and seamless way to search, book and manage trips across flights, hotels, rail, dynamic packages, car rental and more.
eDreams is part of the eDreams ODIGEO Group, the world’s leading travel subscription platform serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| eDreams Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| eDreams Flights |
Find now better deals looking for flights + hotels.
| eDreams Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| eDreams Hotels |
Compare train tickets in eDreams and find a different way to travel the world! (Available for the Spanish and Italian markets)
| eDreams Trains |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| eDreams Cars |
Meet the whole company and all our brands.
| Our brands |
eDreams Prime
Written by the company
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience
Contact info
Calle de Manzanares 4 , 28005, Madrid, Spain
- www.edreams.com
eDreams Prime
4.2
Great
411K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I had a great experience with eDreams…
I had a great experience with eDreams customer service, thanks to Ahmed. He was extremely helpful, calm, professional, and took the time to listen to my concerns.
My issue was that I had cancelled my eDreams Prime membership, but money was still deducted from my account. Although company policy meant I couldn’t receive a full refund, Ahmed worked with me to reach a fair agreement that I was happy with.
He resolved my issue efficiently and provided excellent customer service throughout the entire process. Thank you, Ahmed, for your patience, understanding, and professionalism!
July 22, 2026
Dudas sobre suscripción
My experience is really good. The agent resolved my issue quickly
Thanks
July 22, 2026
Very good all
July 22, 2026
Vielen Dank Sameh 🙏
July 22, 2026
Worst booking experience of my life
Please DO NOT USE Edreams, I have been trying to receive a refund for a month and Edreams are not willing to refund me. I booked a Ryan Air flight through them and the flight time was changed, which entitled me to a refund. I submitted the refund request & Ryan Air confirmed they refunded E dreams on 26th June. When speaking to Edreams, they have advised they cannot refund the flight without confirmation from Ryan Air that the flight cost has been refunded. Ryan Air will not send an email, and it looks like i will not be receiving my refund of £400 at this point!
June 26, 2026
Unprompted review
The operator was caring, helpful and joyful
The operator was caring and joyful. he followed the company's instructions like a professional making them and me a great deal to benefit both parts. I enjoyed the conversation and I'm happy with the treatment
July 22, 2026
Thoroughly disreputable
Thoroughly disreputable. The make it impossible to cancel their prime membership online and then you call them and they say “oh we’re having technical difficulties right now please call back later”. Crooked. Avoid.
July 22, 2026
Unprompted review
good costumer’s service
I am satisfied with the outcome of my call and my request has been listed
July 22, 2026
The site is hovering between scam and…
The site is hovering between scam and legality. When buying tickets, if you choose a cheaper price with a bonus, if you do not cancel the subscription in time, they will charge you over 100 dollars for an annual subscription. This is unethical and wrong, the fact is that they are hovering on the spot, so that people will not look, will not see, and the company will make money on this
July 22, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Tried to cancel my reservation within…
Tried to cancel my reservation within 24 hours of purchase and it proved impossible. No flexibility at all, no concern about client satisfaction, even with "Prime" members. Will avoid Edreams in the future.
July 21, 2026
Reply from eDreams
Hi Catarina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
I am not using the service and therefor…
I am not using the service and therefor no need to subscribe.
July 22, 2026
Reply from eDreams
Hi Roelof,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Very kind and good staff he was
Very kind and good staff he was. Solved my problem within seconds
July 22, 2026
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