Evans Halshaw Reviews 

106,993
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 5,794 reviews, reviewers had a great experience with this company. Many visitors frequently praise the staff and advisors for being exceptionally welcoming, friendly, and deeply knowledgeable throughout the entire vehicle purchasing journey. Consumers also point out a remarkably smooth and efficient overall experience, noting that cars are usually ready on time and handovers proceed without any unnecessary pressure. However, some customers also noted frustrating communication gaps, delayed repairs, and occasional aftersales challenges when trying to reach out to the service department. Some reviewers were not happy with unexpected mechanical problems occurring shortly after purchase, alongside lengthy waiting times for necessary replacement parts or unresolved service issues.

What people talk about most

Service

Users describe ambiguous interactions with service, reflecting a wide division in customer satisfaction. On... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as polite, helpful, and... See more

Customer service

Clients share ambiguous opinions on customer service, with experiences varying widely across different... See more

Product

Customers consistently note ambiguous experiences with product quality, reporting a stark contrast between... See more

User experience

People report positive experiences with user experience, highlighting an effortless process from start to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Luke and James have been great to deal with. Luke was very easy going and applied no pressure which is exactly the approach i was hoping for. Hence a successful sale.

Company replied

Rated 5 out of 5 stars

Many years ago this Ford dealer did not treat customers very well... Completely different now for me, I was welcomed upon arrival and on departure I was treated well, and given answers and information... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish from Ihsan . He helped me with purchasing my new car, talked me through everything I needed to know and discussed all options available to me. A pleasant experience... See more

Company replied

Rated 5 out of 5 stars

Bought our 4 th car from Doncaster branch, had same salesman every time, Brett Chambers, he can’t do enough for you, very helpful with our paperwork, not as young as we used to be. He always go the ex... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Evans Halshaw, Loxley House, Little Oak Drive, Annesley, NG15 0DR, Nottinghamshire, United Kingdom

  • www.evanshalshaw.com

4.2

Great

TrustScore 4 out of 5

107K reviews

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4.2

All reviews

(106,993)

5,464 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Drop off/Pick up easy

Drop off easy
Car ready on time
Communication how service was going - advice given

September 1, 2026
Evans Halshaw logo

Reply from Evans Halshaw

Hello Melanie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Bedford Customer Services

Rated 1 out of 5 stars

No basic info provided

No basic info provided. I love tech but to scan qr code to get basic info like price, mileage etc for a car I might be interested in is a pain and too much hassle.

September 5, 2026
Unprompted review
Evans Halshaw logo

Reply from Evans Halshaw

Hi Emma,

Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Warrington. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Warrington Customer Services

Rated 1 out of 5 stars

Airbag replacementissue on the…

Phoned about a satellite issue on the airbag for my astra.Prerecorded message said bring car in in anytime no need to book. On arrival was told this message was incorrect and booking in was necessary.Why on earth wasn't the recorded message deleted saving potential customers time and money.First impressions count.

September 4, 2026
Unprompted review
Evans Halshaw logo

Reply from Evans Halshaw

Hello Michael,

Thanks for sharing your feedback on your experience with Evans Halshaw Vauxhall Nottingham. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Evans Halshaw Vauxhall Nottingham Customer Services

Rated 1 out of 5 stars

Avoid if you need your car for…

Avoid if you need your car for work!Absolute joke of a service. I booked my car in for an MOT, which takes less than an hour to actually complete. Instead, they demanded I leave the vehicle for the entire day, completely stranding me without a way to get to work. To make matters worse, they didn't even offer a courtesy car. I only managed to get my car back a little early because I forced the issue and complained. Completely unhelpful and showed zero respect for my time. Will not be returning.

September 3, 2026
Evans Halshaw logo

Reply from Evans Halshaw

Hello Samuel,

Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Leeds. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Leeds Customer Services

Rated 5 out of 5 stars

excellent service2

from start to finish the service i recieved was first class.everyone was so polite and helpfull

September 4, 2026
Evans Halshaw logo

Reply from Evans Halshaw

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leeds Customer Services

Rated 5 out of 5 stars

Everything was on time.

Everything was on time, a service very good.

September 3, 2026
Evans Halshaw logo

Reply from Evans Halshaw

Hello Janina,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Nottingham Customer Services

Rated 5 out of 5 stars

Accommodating in arranging an…

Accommodating in arranging an appointment for first service. Friendly team members, very clean and tidy branch.

September 4, 2026
Evans Halshaw logo

Reply from Evans Halshaw

Hello Miranda,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Vauxhall Bedford Customer Services

Rated 5 out of 5 stars

Excellent service from both the sales…

Excellent service from both the sales and service departments

September 4, 2026
Evans Halshaw logo

Reply from Evans Halshaw

Hello Mac,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Durham Customer Services

Rated 5 out of 5 stars

Great service

Great service use them everytime

September 4, 2026
Evans Halshaw logo

Reply from Evans Halshaw

Hello Ben,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Bedford Customer Services

Rated 5 out of 5 stars

Break light warning was showing on…

Break light warning was showing on dashboard. It was dealt with straight away and the charge was reduced to a min price. Very pleased

September 2, 2026
Evans Halshaw logo

Reply from Evans Halshaw

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Vauxhall Bedford Customer Services

Rated 5 out of 5 stars

GREAT SERVICE FROM BYD

Lilly was patient and went through the car in detail. I enjoyed my time in the car. The service from BYD was very efficient, as opposed to that of mercedes, with whom a drive in the car did not materialise. Hence I ordered the BYD.

August 23, 2026
Unprompted review
Evans Halshaw logo

Reply from Evans Halshaw

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Bought my new car today from Gary

Bought my new car today from Gary. He knew the right car for me after I explained the kind of things I would like and the cars he showed me were brilliant. I have gone for a car that I love and I couldn't be happier. Great service, nice staff. Really happy!

September 4, 2026
Unprompted review
Evans Halshaw logo

Reply from Evans Halshaw

Hello Scott,
Gary will appreciate you leaving this review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Kilmarnock Customer Services

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