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DriveTime Car Sales Reviews 

29,314
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 3,732 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and patient during the entire car buying process, ensuring that every detail is thoroughly explained. People also highlight that the transaction is exceptionally fast, remarkably smooth, and completely stress-free from beginning to end. Some reviewers were not happy with unexpected mechanical problems, noting that their vehicles broke down or went into limp mode shortly after driving off the dealership lot. Additionally, buyers mentioned frequent instances of poor vehicle preparation, such as receiving cars with empty gas tanks or encountering difficulties when seeking customer support.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting knowledgeable, courteous, and... See more

Service

Customers had positive experiences with service, noting that staff members were professional, informative,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth and stress-free car buying... See more

Product

Consumers find product to be ambiguous, with highly mixed feelings regarding vehicle quality and condition.... See more

Customer service

People report positive experiences with customer service, highlighting world-class support and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the most professional salesman I ever had the pleasure to deal with, and because of him my experience was beyond exceptional. His customer service is world class and therefore I have a pleasure... See more

Rated 5 out of 5 stars

I worked with Jen and Victoria at the Tampa location (and new hire. Cedric). Everyone was friendly, responsive and patient. They took the time to explain all. Victoria chose vehicles that fit my budge... See more

Rated 5 out of 5 stars

I was skeptical before I arrived that the price you see online is the actual price you pay. But it is true. The whole process took about an hour from the time I showed up and took two test drives and... See more

Rated 5 out of 5 stars

I had such a great experience at DriveTime in Mishawaka, especially with Zach and Joe! I came in extremely stressed and overwhelmed after my alternator went out and having to make a last-minute, same-... See more


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

Promotion box for DriveTime Car Sales

Discover DriveTime

Shop every car with your personalized terms!


4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

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Replied to 94% of negative reviews

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4.5

All reviews

(29,314)

3,146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arianna is the Truth💯

Arianna is the Truth yall better come get yall a car the process was quick and easy she works with you from finish to end no games played. Ask for Arianna she definitely will get you all the way together!!!

September 4, 2026
Unprompted review
Rated 4 out of 5 stars

I love the entire experience

I love the entire experience. Except me getting the car and something being wrong with my brake light and having to make an appointment to get it fixed. The sales rep told me in case it's not covered. They would do what they can to ensure it gets fixed.. Got pulled over the same day because of it. But other than than my experience was good

September 5, 2026
Rated 5 out of 5 stars

Great Experience and Vehicle

The entire experience was stress free, quick and simple. Outstanding customer service, attention and support. Clear understanding of financing, left with my vehicle within 24 hours. Love my SUV. Thank you!

September 5, 2026
Rated 5 out of 5 stars

Shoutout to MaryJane and Jose (the GM)…

Shoutout to MaryJane and Jose (the GM) they were amazing during this buying process. Listening to what we had to say. Showing us cars in our budget that will fit a family of 5. We were able to leave the lot with the nicest car we have ever owned.

September 5, 2026
Rated 5 out of 5 stars

Landon

Landon
Thank you for helping me get into a car today you’re really great with customer care. I had a great experience having you as a sell man
Aka Logan

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Landon

Landon was awesome at helping us get through the buying process at drive time, definitely made us laugh and was a great person to talk to, and work with through this process.

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

Do not go to drive time!

Do not go to drive time!! I am currently in the process of suing them and the finance company Bridgecreast they use!!! That place is a joke !! Sure you walk out with a car and no hit to your credit report but trust me they are shady and so is their finance company Bridgecreast claims!!!! Bridgecreast owes me $6,172.79 can’t wait to go to court…. NEVER missed a payment and payed my vehicle of on 7-20-26. Last week I got a letter in the mail that I was in default of my loan??? WTF…. My vehicle is paid off… you will have nothing but BS and stress !!!! DONT DO IT

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Pablo assisted the whole way through!

Pablo assisted the whole way through. Very transparent with everything from jump. Kind hearted and very respectful. Process was smooth. Had what I thought was an issue with the brakes and he held the car for me until they inspected them thoroughly before going through with the purchase. Seamless experience. I’d recommend.

September 3, 2026
Rated 1 out of 5 stars

Customer Service like a loaded diaper.

When dealing with a customer service rep about trying to get to a dealership they were extremely pushy to get me to the nearest dealership as soon as possible. With a lack of transportation it is impossible for me to get to the dealership that is not only in a different state but an hour drive away. The representative then hung up on me as I was explaining the situation.
Very pushy and more driven on an immediate sale not giving the time to know the customer’s situation.
As a business owner I see this as a red flag. If you know the situation the customer is in you try to make the customer feel you understand not disconnect. They suffered a loss for their company today. I have cash in hand to purchase 3 vehicles and the have lost me as a customer.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

We walked in knowing the exact car we wanted…

We walked in knowing the exact car we wanted and Wendell Berry made our whole experience fast and easy. They have beautiful cars, low milage, at great prices. We walked out with the keys to the car we wanted and we highly recommend Drive Time for an amazing car and an amazing experience.

September 4, 2026
Unprompted review

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