Carvolution Reviews 

I sold my Range Rover to Mohammed of Carvolution and he was very professional and courteous and a real pleasure to deal with the sale was seamless and went through without any delays I would highly recommend Mohamed and he is a credit to their business

We just finished our subscription with them with a terrible experience. We drove an Audi Q3 for 3 years…40,165 Km in total. We feel cheated. It was our family car, and we took very good care of it, except for a scratch to the left side of the front bumper while parking.
The car was in very good condition, however to our surprise, once we returned the car, we got an invoice for CHF 5,162.75 to cover repairs in the car!!! We couldn’t understand what repairs were needed so we went in to check the invoice. We were charged CHF 490 for a light dirty interior cleaning, CHF 1,500 for the insurance premium to fix the rear bumper, where there was absolutely nothing to be fixed there, CHF 1,500 for the insurance premium to fix the front bumper where we had the parking scratch, however, surprisingly, we also had to pay an extra CHF 474 for fixing the very same parking scratch. They went on to charge CHF 180 three times (3 x CHF180) claiming the alloy wheels had scratches (The Alloys had nothing other than tiny marks from normal wear and tear after 40,165 Km use). They continued by charging another CHF 220 on other small bodywork repairs….We tried to negotiate it down unsuccessfully. Carvolution stood firmly saying they did everything per contract and their internal returns policy. We had to hire a lawyer to help with the discussion and eventually defend ourselves on court. Court proceedings were not needed as our lawyer managed to negotiate the bill slightly down after a few months. We decided to settle in order to avoid dragging the stress longer. I strongly recommend you stay away from their subscription service, while I believe the few good reviews here are probably coming from clients who haven’t returned their cars yet. I wish them good luck in the process. Try cleaning the car a lot and making as many photos as you can. Good luck.

Easy onboarding, super service when delivering the car. All inclusive model at a realy fair price

What a simple and efficient process! Had car delivered in less than a month (Carvolution were waiting for delivery of the car we wanted) and happily driving for the last 6 weeks.
The subscription plan suits our needs.
Go for it if you are thinking about it!

Dealing with Carvolution has been a breeze.
Selecting the right car.
Finding a replacement car.
Repairs - hail damage, windscreen replacement, scratches.
Tire change.
Returning the car back to Carvolution. Carvolution and the external assessor very forthright and helpful.

Completely overpriced, bad experience with customer service and additional hidden costs

They will scam you at the end of the contract. Me and several relatives got charged hefty amounts when returning the car. I paid 1/4 of what it was worth according to autoscout. Never again. Stay away.

The all process is really simple and fast, rented with them 2+2 years and not a single complaint that I could think about. If the price is right for you the service is excellent.

Lease was good but be careful when returning! We delivered car in good state with less km than allowed and no visible damage. When we got bill we asked to put it in for claim with insurance. They responded that we couldn’t proof that it was one incident… we couldn’t even see it they used a scanner to see. I asked to put in with insurance again and then no answer. Now a collection agency with additional costs and no warning eventhough they have our number and address.
Never again and we were repeating costumers.

I am really disappointed with the service of Carvolution, but as I want to be fair in my evaluations, I wrote down several points as to why I am giving this low score:

-When I moved to Switzerland, I needed a car rather urgently and decided to opt for Carvolution. I contacted Carvolution well in advance and I decided to go for the Audi A4. As the moving date came closer, it appeared that the production date was being moved and I would need to go for a bridging car. I agreed to this as I needed the car urgently. First, I got offered a Ford Puma but after some weeks there seemed to be a technical issue, so the car had to be changed again, this time to a Renault Captur. This all involved a lot of communication back and forth, and because the bridging car was only valid for 3 months, it came at a high monthly price. I believe this should not have been the case as this was out of necessity, and to no fault of my own.
-The car changes required extensive communication and administration, and the payment terms were unclear. I paid a large amount upfront, and later discovered a surplus on my account. I had to remind Carvolution multiple times to deduct this surplus from other bills.
-After a few months, I scheduled a tire change with the agreed-upon garage, confirming with both Carvolution and the garage that my summer tires were in stock. However, when I arrived, the garage sent me home without a tire change, as my tires were not in stock, despite prior confirmation from Carvolution and mentioning the Carvolution-ID in my booking.
-I drove quite a lot each month, and as a recommendation from Carvolution, I changed my monthly kilometer package to ensure everything is covered as additional kilometers at the end of the contract are charged at a higher rate (which is almost double of what a leasing company charges). However, what Carvolution doesn't mention is that if you have a surplus of kilometers at the end of your contract, they do not provide any discount or reimbursement, you just lose the extra kilometers.
-When I inquired about canceling the contract early, I was initially told it was not possible. After insisting, I was informed it was possible but at an additional charge. I wonder why this cannot be communicated transparently from the beginning.
-Upon returning the car, I received an extra bill for minor damages. The amount was much higher than expected, as not everything was covered by the insurance, despite having full casco insurance and paying the full deductible. Carvolution says the assessment is done by an independent expert, so I find it strange that this person can decide on the spot which damages would be seen as normal usage by Carvolution. Even a minor dent or scratch was still charged, and categorised as parking damage, which I was not insured for, although it is impossible to say when these damages exactly occurred. After contacting Carvolution, they were not able to explain to me the details of the repair costs I was being charged for. I believe that if certain costs cannot be explained, they should not be charged. While my support case was still open, their finance team was already sending me a payment reminder. Carvolution only accepted not to charge for a 'strong dirty interior' after I stated that it was clearly shown on the pictures that the interior was in fact not dirty. After several weeks of waiting and communicating, I eventually gave up and paid the bill.

The monthly fee you pay is high, and the big advantage of Carvolution should be that they take care of everything for you in return, but I can only say this has not proven to be true, and the subscription caused me a major headache on several occasions. Carvolution never offered compensation of any sort for all the extra hassle, so looking back at my overall experience, I am very dissatisfied, and would not choose Carvolution again, nor recommend the service to anyone else. I now chose to buy a car, and it took me far less effort to set everything up compared to dealing with Carvolution, and that for a car that I actually own, without worrying about being charged extra for minor damages upon return, disappointing communication and unclear processes.

EDIT: I heard they rip you off once you return the car. Many horrible google reviews already. I will update in October once I am finally out of this horrible company.

(English text below)
WARNUNG ! ! ! Klingt verlockend ABER:
Nach der Mietdauer, wenn man auf ein anderes Fahrzeug wechseln möchte, dann muss man nebst 2 Monate Vorauszahlung des Erstwagens nochmals direkt 2 Monate für den neuen Wagen vorauszahlen. Bei mir, da ich mal in Zahlungsverzug war, hatte Carvolution ausserdem 3 Monate Kaution verlangt. Sprich, insgesamt 7 Monate Vorauszahlung ! ! !

Mit dem Geld kann man direkt einen Kleinwagen kaufen oder eine schöne Leasing-Anzahlung leisten und viel günstigere monatliche Mieten bekommen.

Carvolution war mal top und der Vorreiter. Mittlerweile gibt unzählige günstigere Anbieter.

Und btw: Den Mercedes GLC hatte ich in der Farbe schwarz bestellt. Mit 3-4 Monaten Verspätung stand ein silberner Mercedes vor der Türe, ohne Vorabinformation !

Mein Fazit nach 4 Jahre: FINGER WEG von CARVOLUTION.

________________
WARNING!!! It sounds tempting, BUT:

After the rental period, if you want to switch to another vehicle, in addition to the 2-month advance payment for the first car, you have to pay another 2 months in advance for the new car. In my case, since I was once behind on payments, Carvolution also required a 3-month deposit. In other words, a total of 7 months of advance payment!!!

With that money, you could directly buy a small car or make a nice leasing down payment and get much cheaper monthly rents.

Carvolution used to be great and a pioneer. Nowadays, there are countless cheaper providers.

And btw: I ordered the Mercedes GLC in black color. With a DELAY of 3-4 months, a silver Mercedes was in front of the door. No information or apologies.

My conclusion after 4 years: STAY AWAY from CARVOLUTION.

Carvolution was honest and very responsive to any of my questions and calls. The car was delivered within the time frame that was promised. All the paperwork was arranged immaculately and I could drive off immediately. The Carvolution app is great too. I can keep track of all the necessary data and all the contacts are there as well.

NEVER USE THIS COMPANY I have been threated so many times by a member of there staff ive never know a company like this before . They are now trying to get thousands of pounds of me. the company chose's not to share there return policy when you first start to lease the car for that reason so they can then bill when you return the car. They work with their thieving friends at the carosserie to charge you thousands for the smallest scratches. I had my car for THREE years and and i returned it practically new condition there were the tiniest small scratches Nothing major at all, No crashes, no dents, no missing parts, no cracks, they want the car after three years to be like the day you receive wrapped up in cotton wool . Everything could have been fixed with some buffing no body work was needed, paint work They are now trying to bill me nearly 2,000 CHF!!!! So basically, they use a garage they know to overcharge you for "repairs". They lie and say that there's a low deductible but then put in multiple claims so that you have to pay multiple deductibles which is a scam..... You have no conversation with the garage or insurance - they do all this behind your back and send you an inflated bill that is ridiculous I got a second opinion when sharing all my video's and photo with another garage and they were shocked no doubt they will resell the car for a profit as the car is still beautiful and in great condition which is how i handed it back in in the meantime whist threatening you with a large cosmetic costs , . I will never use them again and recommend you to avoid this company and I will continue to now speak my voice on social media platforms to warn others of this company and the disgusting service There are other companies with the same type of long-term leasing offers and they have nicer cars and better prices, who also have a great customer care team they don't threaten people. CARVOLUTION read all the reviews and you send the same excuses in your responses rather than finding a solution to all these peoples concerns so you provide No service at all.

Just felt important to point out also that the returns policy link isn’t accessible though and never has been so is far from transparent and you have eluded to this in your most recent communication with proof.
Very intreasting when they reply the same to all customers

I totally agree with all the negative reviews on Carvolution. No consideration and empathy on customers, making threats too. What kind of Customer Service is this ? ? Money grabbing is their 1st priority, nothing else matters.

I feel obliged to echo the already published reviews as I share your poor experience with this company. The car received was not according to their description and even though the same model was available in a better configuration at a lower price before the subscription started, the car could not be changed. The returned car had only minor wear and tear, but the deductible was applied individually for every scratch, leading to an excessive final bill. Their customer service is either not replying to my requests or are nothing short of arrogant when they do. I have been a loyal customer for almost 5 years but will have nothing more to do with them when my subscription expires, if their deteriorating service level don't put them out of business before then!

I thought they were great but they are now trying to shake me down for thousands now that I've turned in my car. First, they overcharge for monthly fees. They want more than 1,000CHF per month for a VW or a Fiat and the prices jump exponentially if you go from the lowest KM package to a more practical 1,750km/mo package. Then, when you turn in the car they work with their thieving friends at the carosserie to charge you thousands for scratches. I had my car for THREE years and it had some curb rash on the alloy rims, and some small scratches from rocks, etc. Nothing major at all. No crashes, no dents, no missing parts, no cracks, nothing needed to be replaced, no bumpers needed to be repaired or repainted. Everything could have been fixed with some buffing and maybe one very small area needed some extra work. They are now trying to bill me nearly 4,000 CHF!!!! First of all, why would I pay so much money every month to rent a car only to end up paying basically a downpayment for some normal wear and tear? I could have leased my own car for that amount of money and paid less each month. So basically, they get you with the price gouging each month and then in the end they get their down payment from you by colluding with the garage to overcharge you for "repairs". They lie and say that there's a low deductible but then put in multiple claims so that you have to pay multiple deductibles. You have no conversation with the garage or insurance - they do all that behind your back and send you an inflated bill. Then, they're going to turn around and sell the car for a profit as the car is still beautiful and in great condition, while shifting the cosmetic costs onto you, the customer. I will never use them again and recommend you to avoid. It seems really convenient but for the longer term you're actually paying WAY more than you would to just lease or rent elsewhere. There are other companies with the same type of long-term leasing offers and they have nicer cars and better prices, like AMAG.

Definitely not worth the price.

Generally works ok but: at the end of a 1y 9mo rental they charge you on the order of 100-150 CHF for every tiny damage on the car (think: tiny dents on the doors caused by other cars hitting you with their doors in a parking lot, tiny dents on the hood caused by rocks). And I do mean tiny ones that no car owner would even notice (a professional employee of a hand car wash which I used only found 1 of 5 that Carvolution found), not to mention consider it as something that needs fixing.

So before renting consider a significant hidden cost that's not included in the price upfront.

Additionally: a friend used my referral code and Carvolution did not apply the referral discount to my bill for 3 months (!) until I reminded them about it. One can only guess if they would ever apply it or just be happy to keep the 200CHF without the reminder.

Edit after Carvolution response: they called me ONCE, shortly after I published an unfavorable review on Google Maps. I did in fact pick up and I tell them I cannot talk at that time. They never called again afterwards so their response is factually incorrect. They have my email, no need to make phone calls.

I am compelled to share my extremely frustrating experience with Carvolution, specifically regarding their unforgiving payment process and lack of timely communication. As of today, October 10th, 2023, my concerns and issues remain unresolved despite my earnest efforts to rectify the situation.

My ordeal began when I encountered difficulties with Carvolution's convoluted credit card platform. The interface was confusing and made it nearly impossible for me to verify the accuracy of the payment data. Unfortunately, this led to an unintentional missed payment. The lack of a user-friendly system to manage payments, coupled with the absence of an e-bill option, exacerbated the problem.

Upon returning from a holiday, I discovered a letter from Carvolution threatening to impound my vehicle due to the missed payment. The speed at which they escalated the situation, leaving me with no room for negotiation or flexibility, was astounding.

What amplifies my disappointment is the stark contrast in their responsiveness. Carvolution acted swiftly to threaten impoundment but has failed to address my requests for a resolution and a refund for the prepaid amount. It has been two weeks since I initiated communication regarding this issue, and I am still awaiting a satisfactory response and reimbursement.

This experience has highlighted Carvolution's lack of understanding and consideration for their clients, especially in unforeseen circumstances like holidays. The rigid payment system and inadequate communication have made this entire process needlessly stressful.

Regrettably, I find it hard to recommend Carvolution to anyone due to their unforgiving payment process, inadequate platform usability, and failure to promptly address customer concerns and requests.

Unreasonable and unprofessional assessment performed by Carvolution when customers return the car after a long-term lease. Customers have to ensure that the car looks literally like brand new upon return and therefore, get charged for every tiny scratch. At any other long-term rental company, such minor damages are considered normal wear and tear. I was left with a bill of multiple-thousand CHF. After my experience, I would not recommend this company to anyone.

Very poor sales and customer service teams based on multiple interactions and experiences. Seems like they don’t “listen” to the real needs of a customer and hover on the lines of ethical vs non ethical business decisions. It’s a shame as the business model is a clever one but the current staff and leadership choose to run a non customer service oriented model with emphasis on profits vs fairness. There are likely more friendlier car options with other competitor companies…