Braun Reviews 

I purchased a Braun shaver series 3. It simply does NOT work. It will constantly miss hairs. The entire process of shaving has went from 5 minutes to 30 minutes.

I have never written a review for a product in my life. But this shaver was so bad that it compelled me to write one.

Do not buy a product from this brand.

Braun disposed of my IPL instead of sending it for inspection and didn’t even tell me — I only found out after contacting them myself.

For almost a month, I’ve received repeated apologies and requests for my bank details, with promises of reimbursement, but I still haven’t received my money. I also had to spend an extra £50 on waxing because I was left without my IPL.

Apologies don’t solve this. I simply want the money for the device Braun disposed of and the additional cost their mistake caused me.

Very disappointing service for such an expensive product.

I specifically purchased the Braun ThermoScan 7+ because of its connectivity and the ability to connect the thermometer to a mobile phone. I paid extra for the 7+ version specifically for this feature.

Unfortunately, after purchasing it, I discovered that the Braun Family Care app is not supported in Qatar. The app simply displays “Country Not Supported” and tells me to remove it from the device.

This is extremely disappointing. If a major advertised feature of a premium model is unavailable in the country where the product is sold, this should be clearly stated before purchase.

The thermometer itself may work perfectly well, but I could have bought a cheaper non-connected model if I knew the connectivity feature would be unusable.

**Braun should either make the app available in Qatar or clearly disclose the regional restrictions before customers pay extra for the connected model.**

They will NOT honor their 100 day Money Back Guarantee. I submitted a claim ~6 weeks ago and they never follow up. Customer chat support even has the nerve to tell me the return shipping label has been sent but it never arrives. It's a total scam.

I would give zero star, another useless device with good marketing

My wife bought me a Braun series 9 pro shaver set £233 not cheap. In less than 12 months (not used everyday) the foil broke resulting in me cutting my face. Contacted customer service who said not covered by warranty. After complaining they agreed to check damage out. Approximately two weeks after posting the whole shaver and station I had a phone call stating that as everything is in working order and only the foil is damaged it is not covered by the warranty, stating that I could have been heavy handed when using or dropped it, (which I did neither)
They transferred me to complaints department who while I was explaining my disgust at there warranty and attitude decided to cut me off half way through our conversation. I was not rude simply explained how disappointed I was with product and warranty considering the cost. Offed new shaver head for £72 pounds
Had Panasonic razor for 9years and never as it had a broken foil. Which is still better than the Braun.
I would stay well clear of Braun

I bought this Braun beard trimmer expecting a reliable trim, but the adjustable clipper/comb mechanism is completely faulty. I set the guard to 6mm, but as soon as I apply any pressure against my face, the clipper guard fails to stay locked in place. It winds all the way down, resulting in an accidental 0-level trim. This has ruined my moustache length multiple times. The locking mechanism is weak, cheap, and unreliable. I cannot recommend this product if you actually want to maintain a specific beard length. Double check the mechanism every time before you cut.

Worst customer service, i received a damaged product and no one replied for the return request.

Bought the "Braun IPL Silk·expert Pro 3 PL3233."

It stops working after only a couple years. The laser won't trigger as it loops an endless "clicking" sound, making the single-click function completely useless, and having to rely on holding down the button in hopes it triggers the laser after 5 minutes for one tiny spot on my body.

And after all of that, it isn't even super effective in the first place. I have the right skin tone, strong contrast between my skin and body hair, and it just does not affect all of it no matter how much area I thoroughly cover. I always end up going back to using the razor to finish off what it can't do after 2 years of use.

It's an incredibly dissapointing piece of equipment for its price. I am not spending nearly £400 every 2 years for mediocore results, and have no interest in buying anything else from Braun if this is the longevity I am being promised with expensive items.

Purchased a Series 7 electric shaver 18 weeks ago. In the last month it’s been tipping my skin. Tried changing the settings, without any effect. I realised that only two of the three cutting blades were working.
After eventually contacting customer service. Was given another telephone number. Another long wait, spoke to someone who was one step down from being rude. Outcome, having to send the wholerazor back, rather then them sending me replacement head.
Would advise anyone not to buy a Braun product‼️

Absolutely shocking level of service. I decided to go up market after my Wahl finally gave up the ghost. I went for something more upmarket (and expensive) recommended by Which. It lasted less than 6 months. I’ve gone through customer service etc. getting the usual “fluff” about guarantees or send it back and we’ll service it. Then nothing - all I’m getting the is
submarine treatment - silent running. The only
good place for their products is sticking it where the sun doesn’t shine .

Horrible experience ordering the product, order was cancelled multiple times and then autoopted for the wrong address and when attempting to cancel that one... canct cancel! literally 5 mins after placing the order you cant cancel that but 2 or 3 orders get cancelled for no reason 1 week after placing, bad experience

After purchasing a Braun Series 9 razor, £200 model, it did not appear to comply with the specifications of a fixed head shaver. The button was not adequately accurate at keeping it tight. Having used it once I spoke to servicing, who said they would send a return label for servicing. After a few days I called again and was told it was being actioned. After a further few days I was told to return it to the retailer. A complete hassle and lack of customer interest.

I purchased a new series 9 pro shaver, and the next day the new Nevo shaver came out. So I ordered the new Nevo with plans to return the S9 pro as it had shipped out already. My order for Nevo got placed in a “manual verification required” status, and was inexplicably cancelled the following day. I asked customer service what was happening and for two days went back and forth with them apologizing but never actually doing anything aside from saying they were awaiting instructions from their “team”. After two days of this foolishness I just ordered another Nevo, and it also went into “manual verification required” status. I asked their customer service what is happening, and their response was, of course, they’ll check with their “team.” Team is apparently code for “black hole.” I can’t believe how hard it is to buy a product from this company. I fully expect my new order to be cancelled without any notice or explanation.

Ticket no 7791010
I purchased this steam iron BRAUN CARE STYLE 7 PRO for £340 on 23/09/2023 approximately two years and six months ago. The product was previously returned for repair on 6 January 2025 due to a fault and is now experiencing a similar problem again as of 27 May 2026.

My decision to purchase this model was based on your brand's reputation for quality and reliability, as well as the fact that it was priced significantly higher than many comparable steam irons on the market.

I am therefore disappointed that you are unwilling to undertake the repair on the basis that the six-month repair warranty has expired.

Requested full repair or discunt topurchase new no responce yet

Wow talk about a setup and bad service after Braun / Oral B sent me the wrong items and getting my refund is like pulling teeth .

Now I can see why there reviews are so pathetic.

Please reconsider before dealing with them as I am still awaiting my refund ..fingers crossed before my teeth falls off.

I bought the most expensive toothbush at sgd399. During the year of warranty, I went at least 4 times to the service centre. It break down just within 1 year 4 months. Do not buy!

Candidate for the worst customer service in the world. Please don't offer cashback if you're employees can't even offer support on the subject. After misleading answers and being redirected more than 3 times to another phone number i'm done.

Buyer beware with the Braun Silk-épil 9 Flex 9100! 🚨 I invested in this thinking I’d get the promised 50 minutes of cordless runtime. Instead, it lasts exactly 5 minutes before dying. After dealing with technical support five different times and sending it for repairs, their team basically told me to deal with it and that the device is "fine." A premium product should actually work for longer than a quick touch-up. Extremely frustrated with the lack of customer care.