The lady dealing with my query about using my BP app for the first time to charge my VW ID3 was extremely helpful and tremendously patient with me. I couldn’t hear too well, thus I was slow to carry o... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have used 3 BP Pulse rapid chargers. I used the App to activate the charge, but have since received the BP Pulse card. The charges were all rapid. In two cases, the service stations were clean and... See more
Company replied
Minor glitch in charging (my error) - all dealt with quickly and efficiently. Not asked any details regarding my monthly statement (for security purposes), which was a bonus, since it can be rather ir... See more
Company replied
Great charging experience using BP Pulse again. Chargers very easy to use on the day via the app. Simple process once set up and the app is also easy to use. The charging on the 150kWh is very quick a... See more
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Company details
Written by the company
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Contact info
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , United Kingdom
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4.1
Great
9K reviews
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Great service ! …
The efficiency in which my call was answered and issue dealt with was like the perfect service. Thank you
September 7, 2026
Reply from bppulse
Hi Pedro, thanks for the fantastic review! 😊 We're delighted to hear your issue was resolved quickly and that you received the support you needed.
It's great to know our Customer Care team delivered the level of service we aim for. We'll be sure to share your kind words with the team.
Thanks for choosing bp pulse. ⚡Paula, bp pulse team
Reply from bppulse
Hi Dr. Saurav, thank you for your feedback. We're sorry to hear you've experienced issues with a number of our chargers and understand how frustrating this can be. I've reached out to you via email so we can look into this further and gather the details we need to investigate. We appreciate you bringing this to our attention and hope to resolve this for you as quickly as possible. George bp pulse team.
Unobtainable receipt
I was taking an Electric Vehicle to a customer, stopped at Beckington Services to top the vehicle up, easy enough to getr a chrge into the car, paid by Debit Card. I neerded a receipt for the expense, got onto their web site, filled in the form, 5 days later, still waiting for a receipt, which the company requires or they will not reimburse me. So, I called them this morning, they have the details I emailed in, absolutely useless, wrong department, I'll speak, to a manager, we don't know why this hasn't been issued, I am unable to transfer you to somebody who may actually get this done, etc, etc, I will get my manager to call you back, all the usual cliches and fob offs, and I still don't have a receipt. What is so difficult about issuing a receipt? And if anybody suggests I download an app, why the hell should I
August 28, 2026
Unprompted review
Reply from bppulse
Hi Tim, thank you for your feedback. We're sorry to hear about your experience obtaining a receipt and understand how frustrating this must be, especially when you require it for expense reimbursement. We appreciate that you've already completed the online form and contacted our team. This is not the level of service we aim to provide. We have reached out to you via email with a resolution and would kindly ask that you check your inbox, including any junk or spam folders. If you are unable to locate our email, please reply to our private message and we'll be happy to assist further. George bp pulse team.
A lot of times when I go to my nearest…
A lot of times when I go to my nearest BP pulse charging point the power drops half way !! On the two charging points one is out of use !
September 1, 2026
Unprompted review
Reply from bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Excellent customer service service … I…
Excellent customer service service … I couldn’t access the charge point payment or release charger
September 3, 2026
Reply from bppulse
Hi Kate, thanks for the 5-star review! 😊 We're delighted to hear our Customer Care team was able to help when you had trouble accessing the charger and completing payment.
It's great to know the issue was resolved quickly, and you were able to get charging. We'll be sure to share your kind words with the team. Thanks for choosing bp pulse. ⚡ Paula, bp pulse
Always a great straightforward charge…
Always a great straightforward charge at a BP pulse charging point. My only gripe is the charge per unit.
August 30, 2026
Unprompted review
Reply from bppulse
Thank you for your lovely feedback! We’re really pleased to hear that you consistently have a straightforward and reliable charging experience with BP Pulse. ⚡ We also appreciate you sharing your thoughts on the price per unit. We understand that charging costs are an important consideration, and your feedback is valuable to us as we continue to review and improve our service. Thanks again for choosing BP Pulse and for taking the time to share your experience! 😊- Veron Bp pulse team
Lazy fat cats
bppulse having so many charging stations which are not actually working after raking in billions in extra revenue is a disgrace...as an organisation you are either lazy, incompetent or you really just don't care....I'm guessing it's the latter...!!
August 16, 2026
Unprompted review
Reply from bppulse
Hi John thank you for your feedback. I’m sorry to hear you've had this experience and understand how frustrating it can be when chargers are not working as expected. I have reached out to you via email to discuss the specific chargers affected in your area so I can better understand the issues you've encountered and ensure the details are reviewed appropriately. I appreciate you taking the time to share your concerns and I look forward to hearing from you. George ^bp pulse team.
The person I spoke to was really polite…
The person I spoke to was really polite and patient - she helped me with the Ap and got me charged when my car was very low so I can’t speak highly enough
September 1, 2026
Reply from bppulse
Hi Ann,
Thanks for your review! 😊
I'm delighted to hear that the advisor you spoke with was so polite and patient, and that they were able to help you with the app and get you charging when your vehicle was running low.
I completely understand how stressful it can be when you're low on charge and having difficulties getting started, so it's fantastic to know the support you received made such a positive difference.
Thank you for taking the time to share your experience with me. I'll make sure your kind words are passed on to the advisor and the wider Customer Care team, as feedback like this means a great deal to them.
Gary, bp pulse team
Reply from bppulse
Hi Pastor Isaac,
Thanks for your review! 😊
I'm delighted to hear you had such a positive experience and that everything went well for you.
Thank you for taking the time to share your feedback. It's always great to receive such lovely comments, and I really appreciate your support.
Gary, bp pulse team ⚡🚗
They need to start checking there…
They need to start checking there charging points more so they know which ones are working and not showing they are when they aren't. Even when your checking the app.
August 31, 2026
Reply from bppulse
Hi Nigel, thank you for your feedback. We're very sorry for the inconvenience caused. We're currently working on improving our Live Map so charger status is displayed in real time, helping customers see accurate availability and fault information. I've also reached out to you via email to assist further. George bp pulse team
Reply from bppulse
Hi Louis,
Thank you for your feedback. I'm sorry to hear that you were unable to start a charging session due to an "Unable to communicate" error message.
I completely understand how frustrating that must have been, especially when you're expecting a quick and reliable charging experience and are unable to get connected.
If you experience issues like this in future, please don't hesitate to contact our friendly Customer Care team, who are available 24 hours a day, 7 days a week, and will be happy to help troubleshoot the issue and get you charging as quickly as possible.
Thank you for taking the time to report this issue. I'll make sure your comments regarding the communication error are passed on to the relevant teams for review and investigation.
Gary, bp pulse team
Neersha was absolutely amazing
Neersha was absolutely amazing! She helped me so much when I was having trouble using the electric charger. She was very polite, kind, patient and helpful. Thank you so much, Neersha, for your excellent customer service! 😊
August 29, 2026
Reply from bppulse
Hi Kawaldeep,
Thanks for taking the time to leave such a lovely review! 😊
I'm delighted to hear that Neersha was able to help when you were having trouble using the charger. It's fantastic to know she provided such polite, kind, patient, and helpful support during your charging session.
I'll make sure your wonderful feedback is shared with Neersha and the wider Customer Care team. Recognition like this means a great deal to our advisors, and I'm sure she'll be delighted to hear the positive impact she had on your experience.
Thank you again for your kind words and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Signing up was ok but when I went to a…
Signing up was ok but when I went to a charge point it wouldn’t let me use it I had to go through the phone line and get them to activate it internally and that took up so much time I only had 15 mins left to charge out of the hour given. Not sure it it will even work when I go to try again which is very off putting. Lady I spoke to on the phone was really nice though.
August 27, 2026
Reply from bppulse
Hi Mr. Davison, thanks for your feedback. We're sorry to hear you had trouble getting started with your first charging session.
We can appreciate how frustrating that must have been, especially when it took up so much of the time you had available to charge. We're pleased to hear our Customer Care colleague was able to help get you connected, and we'll be sure to pass on your kind words.
If you experience any issues in future, please don't hesitate to contact our 24/7 Customer Care team on 0800 464 3444 – we're here to help. ⚡ Paula, bp pulse
BP Pulse EVCP did not charge my car
Unfortunately the BP Pulse EVCP (12257, number 1) was faulty. I had to made 4 calls in total. Initally the EVCP would not start charging and once resolved, it was slow and then went to EV Paused (twice). All of your customer service agents were very helpful providing guidance and support, particularly Lucy. But eventually I gave up, without my car being charged.
BP Pulse did contact me afterwards apologising for my experience and assured me they will investigate and fix this charge point, with a goodwill gesture thrown in. I can't fault their Customer Service.
August 27, 2026
Reply from bppulse
Hi Mike, thanks for taking the time to share your experience. We're sorry to hear you weren't able to complete a successful charge despite several attempts.
We can appreciate how frustrating that must have been, especially after spending time troubleshooting and trying to get the session going. We're pleased to hear our Customer Care team was able to provide support, and we'll be sure to pass your kind words on to Lucy.
We can confirm that a technical ticket was raised for the charger so our team can investigate the issues you've reported.
If you'd like to discuss this further, please contact our 24/7 Customer Care team on 0800 464 3444 and we'll be happy to help.
⚡ Paula, bp pulse
Help from Afar and a friendly voice
The Charger was not showing as available, so I called support. The charming young Lady who answered promptly, helped to diagnose a fault with the unit and initiated a unit reset. She then helped to start a charge remotely.
August 27, 2026
Reply from bppulse
Hi Tim, thanks for the great review! 😊 We're delighted to hear our Customer Care team was able to help get you charging and turn things around for you.
It's great to know the issue was resolved quickly and that you were able to continue your charging session. We'll be sure to share your kind words with the team.
Thanks for choosing bp pulse, and we hope to see you charging with us again soon.
⚡ Paula, bp pulse
Fast and smooth resolve my problem.
Very polite, understanding and helpful customer service.
August 27, 2026
Reply from bppulse
Hi Anna,
Thanks for your review! 😊
I'm delighted to hear you received polite, understanding, and helpful customer service.
Providing friendly, supportive, and effective assistance is incredibly important to me, so it's fantastic to know the support you received made such a positive impression.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team, as recognition like this means a lot to our Customer Care advisors.
Gary, bp pulse team ⚡🚗
Practical but…
Practical at Nottingham tram but most of the chargers don't work took my 3 different charges to find a working one and they all have condensation under the screen so can't see numbers
August 25, 2026
Unprompted review
Reply from bppulse
Hi Mel,
Thanks for your review. I'm sorry to hear that most of the chargers weren't working during your visit and that it took trying three different chargers before finding one that would successfully start a charging session. I completely understand how frustrating that must have been.
I also appreciate your comments regarding the condensation behind the charger screens. I understand how difficult it can be to identify charger numbers and use the equipment when the display isn't clearly visible.
Thank you for taking the time to share your experience with me. I'll make sure your comments regarding charger availability and the condition of the screens are passed on to the relevant teams for review.
Gary, bp pulse team
Absolutely awful company
Absolutely awful company.
We had them install our EV car charger via Motability, terrible communication & had to get managers involved to get things sorted.
Charger broke & was replaced. 2nd charger has now broken aswell & was told it’s a week out of warranty so we had to pay for 3rd charger.
After lots of back & forth on email we arranged our own electrician to install a new one at our own expense who found that the one they installed had no isolator fitted & the wiring in the meter cupboard had not been cleated. Again after lots of phone calls with the electrician then photos & emails they wriggled out of it & said they did what they had to at the time.
Terrible accountability, really bad customer service. We’ve now had to pay extra to rectify their mistakes.
Do not use this company.
Just seen their response which is an absolute joke! They didn’t follow the original installation properly, we had a second opinion from another electrician who said the same. Leaving cables hanging loose surely is not right. They supply poor quality equipment and have no intention or interest in helping customers!
June 1, 2026
Unprompted review
Reply from bppulse
Hi there,
Thanks for taking the time to share your feedback. I'm sorry to hear that you've been disappointed with your experience, particularly regarding the installation process, communication, and the issues you've experienced with the chargers over time.
I completely understand how frustrating it must have been to experience multiple charger faults, have concerns about the installation, and then feel that your concerns weren't addressed in the way you expected.
Having reviewed the details of this case, during our investigation I was unable to find any indication that bp pulse acted incorrectly or failed in its obligations. The charger and associated wiring were installed by a qualified contractor in accordance with the regulations and standards applicable at the time of installation.
I appreciate that this may not be the outcome you were hoping for, and I understand your disappointment given the time and effort you've spent trying to resolve the matter. However, based on the information and evidence available, I have not identified any issues which would indicate that the original installation was non-compliant.
Thank you for taking the time to share your experience. I'll ensure your feedback regarding the installation process, communication, and overall customer experience is shared with the relevant teams for review.
Gary, bp pulse team
Reply from bppulse
Hi Jonny,
Thanks for your review! 😊
I'm delighted to hear you received top-class customer service.
Providing friendly, professional, and effective support is incredibly important to me, so it's fantastic to know the service you received left such a positive impression.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team, as recognition like this means a lot to our Customer Care advisors.
Gary, bp pulse team ⚡🚗
I called as one of the EV chargers had…
I called as one of the EV chargers had a fault code and it was the first time I had used an EV charger. The advisor was so helpful and efficient. He took the time to make sure I knew what I was doing and stayed on the phone with me until the car was charging, talking me through the whole process. Amazing experience and customer service. Thank you
August 24, 2026
Reply from bppulse
Hi Michelle,
Thanks or taking the time to leave such a lovely review. 😊
I'm delighted to hear that our Customer Care advisor was able to help when you encountered a fault code on the charger, especially as it was your first time using an EV charger.
I completely understand that using a public charger for the first time can feel a little daunting, so it's fantastic to hear that the advisor took the time to guide you through the process, explain everything clearly, and stay on the phone until your vehicle was successfully charging.
I'll make sure your kind words are shared with the team. Feedback like this means a lot to our advisors and recognises the difference they make in helping customers have a positive charging experience.
Thank you again for sharing your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
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