Absolutely awful company
Absolutely awful company.
We had them install our EV car charger via Motability, terrible communication & had to get managers involved to get things sorted.
Charger broke & was replaced. 2nd charger has now broken aswell & was told it’s a week out of warranty so we had to pay for 3rd charger.
After lots of back & forth on email we arranged our own electrician to install a new one at our own expense who found that the one they installed had no isolator fitted & the wiring in the meter cupboard had not been cleated. Again after lots of phone calls with the electrician then photos & emails they wriggled out of it & said they did what they had to at the time.
Terrible accountability, really bad customer service. We’ve now had to pay extra to rectify their mistakes.
Do not use this company.
Just seen their response which is an absolute joke! They didn’t follow the original installation properly, we had a second opinion from another electrician who said the same. Leaving cables hanging loose surely is not right. They supply poor quality equipment and have no intention or interest in helping customers!
Reply from bppulse
Hi there,
Thanks for taking the time to share your feedback. I'm sorry to hear that you've been disappointed with your experience, particularly regarding the installation process, communication, and the issues you've experienced with the chargers over time.
I completely understand how frustrating it must have been to experience multiple charger faults, have concerns about the installation, and then feel that your concerns weren't addressed in the way you expected.
Having reviewed the details of this case, during our investigation I was unable to find any indication that bp pulse acted incorrectly or failed in its obligations. The charger and associated wiring were installed by a qualified contractor in accordance with the regulations and standards applicable at the time of installation.
I appreciate that this may not be the outcome you were hoping for, and I understand your disappointment given the time and effort you've spent trying to resolve the matter. However, based on the information and evidence available, I have not identified any issues which would indicate that the original installation was non-compliant.
Thank you for taking the time to share your experience. I'll ensure your feedback regarding the installation process, communication, and overall customer experience is shared with the relevant teams for review.
Gary, bp pulse team