Box.co.uk Reviews 

Fast delivery, good price, very happy with the product and service.

Great delivery times, fast and reliable. Very easy to use website.

Box by name, Box Shifters by nature
Product is only OK after I had spent hours sorting it out myself after it locked up after what appeared to be a Windows download. The whole experience was made far worse by the unhelpful and intransigent attitude of the Box staff who promised to do one thing and then did something completely different. OK, so it was a competitive price and it arrived when they said it would, but they really let the side down when it came to fixing the problem. I was left to sort it myself - just as well I knew what to do as Box were utterly useless. Box by name, Box Shifters by nature: never again for me so be warned unless you know what to do with a dead laptop.

Bought a refurb monitor - which is like new - with a value price and prompt delivery and etc... happy with all comms - great service - ty.

Was informed that the NMVe SSD came with heat sink. It did not! Paid for next day delivery, which did not happen. Contacted Box regarding the NMVe and was told they had heat sinks BUT that was another NMVe SSD WITH a heat sink!! Asked about reimbursement for late delivery and for the SSD not having a heat sink but Box does not seem interested. All that on my 1st order. Will I order from them again? Will I f***!!!!

Super fast delivery. Great price too

I am absolutely appalled by the sheer lack of integrity and deceptive customer service from this company. I ordered a laptop on 6 June for urgent work purposes. It is now 4 July, and I have received absolutely nothing but three weeks of systemic lies, missing deliveries, and complete incompetence.
After their courier (DHL) lost the parcel and customer service repeatedly lied about raising queries, I issued a formal complaint demanding a resolution. On 29 June, their team finally replied, explicitly admitting they lost the shipment, had no stock for a replacement, and stated in writing: "We can confirm that we will proceed with a full refund... The refund will be processed today."
It has now been nearly a week since that official promise. I have received ZERO formal refund confirmations, ZERO transaction receipts, and NO money has returned to my bank account. They used the promise of a refund simply as a "delay tactic" to quieten my complaint and stop me from taking immediate action.
This is a clear breach of the Consumer Rights Act 2015 and a textbook example of unfair trading practices. Do not trust their apologies or their written confirmations—they will say anything to string you along while keeping your money.
I have now ceased all direct communication with this dishonest company and have escalated this matter directly to my bank for a formal Chargeback, as well as reporting them to Trading Standards. AVOID AT ALL COSTS!

I have just discovered the sickening truth behind their "out of stock" excuse. The exact laptop I ordered has now been relisted on their website, but the price has been hiked up by a staggering £442! They didn't lose my stock; they deliberately withheld my order and dragged out the process for 3 weeks so they could force a cancellation, refund my lower original price, and resell the item to someone else for a higher profit. This is modern highway robbery and predatory, bad-faith trading.

Updated 06/07:
Thanks for your prompt reply on my negative review.
Please don’t get me wrong. You firstly placed the order to me on 09/06. After the failure of delivery, you told me the parcel has gone missing. Then I spent 3 weeks endlessly contacting your customer service team. You finally told me that you can’t re-deliver my order and you promised to refund me my original funds immediately. Since then, I haven’t receive any money return from you. Just to update you, I have logged this failure of produce or services delivery to my credit card issuer and they are doing their investigation at the moment. Also I have submitted this breach of consumer act to Trading Standard. I will fight for your dishonest to your customer!

Updated on 13/07/2026

Box is withholding £2,163.62 of my money! They lost my laptop, explicitly promised a full refund in writing on 29 June, and have now GONE COMPLETELY SILENT. They increased the price of the exact same laptop by £441.87 on their site, canceling my order in bad faith to resell it at a higher price. I have issued a Letter Before Action, reported them to Trading Standards, and am taking them to the County Court on 16 July. DO NOT TRUST BOX!

Update 14/07/2026
Thanks for your reply.
My Order number: BOX-000194539

Hope you can help me to get my money back. It has already been 37 days since I placed the order. No ordered has been received and you still withhold my money, also no one reply my email since 29/06.

Contacted Box because of a faulty item.
Installed in PC on Tuesday after it arrived on the Friday.
Because the issue was not reported within 48 hours then product was refused RMA.

Worse company ever dealt with in regards to returns, will never use again - Disgraceful company.

Great service

Delivery process was fine with the tracking option pretty confusing but whatever, i ordered a motherboard and pc case and after many diagnosis tests i found the motherboard to be faulty. The 24 hour rule of responding to emails is a pretty dumb rule as it would often go over the 24 hours and i'd have to push them with an extra email every single time. All in all the process is still going on but i felt i had to let people know how bad the returning policy is.

Rtx 5070 laptop for £1279! Bargain. 24gb ram (more than most standard 16gb) full power gpu not those scammy power limited ones. Fast delivery. Clear tracking. 10/10 would recommend and will be buying from here again!

Very quick and secure delivery on an item that was classified as refurbished and in excellent condition. The phone was a bit of a gamble as not used one of these before, still testing at the moment but happy with my purchase.

Great service and price

Lower price than elsewhere for the exact item I wanted. Next day delivery was prompt and accurate.

Bought a Samsung Laptop from Box. They had an amazing deal on for the product - the discount given was simply amazing. I called up and spoke to a customer service agent as well before purchase and she was extremely helpful in explaining how the trade-in would work. I didn't go for the trade-in in the end, but genuinely appreciated their help

Great price and delivered sooner than anticipated.

Easy to talk to, couldn't do enough to help me. Put me at ease from the beginning.

I ordered a few PC parts and a case and choose to pay extra for it to be delivered on a certain day as I don't usually work from home.

The expensive things all arrived, boxes a little beaten up, but that's just wear and tear in transport and everything in the boxes looks to be fine. I am told by the DPD driver that they do not have the second part of my order (the case) as it seemingly was not packed onto the van. Inconvenient but not the end of the world, was told I should contact my vendor and have them chase it.

So I do, I contact box live support telling them that the delivery driver had told me he did not have the order and that box would need to contact DPD to sort this out. The live support agent sends me a link to the DPD tracking page saying the order is coming today.
I again explain my conversation with the driver, the agent forwards the link again saying "Please look at this page". I then for a third time explain that I have seen the tracking page and spoken to the driver who told me to contact them to which the agent again forwards the tracking page just saying "Read this". So I again explain in as plain idiot proof English that I can that I had seen the page and spoken to the driver which is why I am now talking to him. He finally actually decides to read the chat is seems and tells me it will be escalated with a response by the end of the day.

I start a second chat before the support closes to ask for an update, I am now told it will take a minimum of 3 days for a response, so I ask to be refunded for my delivery fee and am told they "cannot investigate my delivery fee" until they find the missing parcel, when asking why the agent in more words said "don't worry about it" and closed the chat.

I deal with B2B deliveries and vendor contracts and am quite aware that usually you will get a response from the delivery company within an absolute MAX of 24h, but in my experience DPD usually give updates in an hour or two from sending an e-mail, so it seems like not only was I being spoken down to for the sheer audacity of trying to contact the support, but I was also being lied to about it being escalated and just told to wait 3 days until DPD themselves treat the parcel as missing to minimise their own workload.

Needless to say I won't ever be doing business with Box again, saving maybe 5% on an order just isn't worth the hassle of dealing with customer support that talks down to you and can't be bothered actually reading the chat.