boifun.net Reviews 

Awful customer service. Received a baby monitor through Amazon gift list which stopped working after a couple of months. Have spent months trying to get a hold of customer service. They reply to online enquiries once but then after that nothing. I was offered a replacement and replied with my details and have had nothing at all despite multiple follow ups. The other email address states because the monitor came through Amazon you have to use the first email which they do not reply to. No phone number to contact the company on either.

Bought the Boifun video doorbell some months ago for our new house which took 8 months to move into. Set up the Boifun early July and it worked once then we had to keep resetting. We now have a doorbell where we can hear the visitor but they can't hear us so it's absolutely useless. We've tried everything to get this to work including re-setting, deleting and re-adding the app, EVERYTHING......but nothing works. Very disappointed and would not recommend.

Excellent BOIFUN SweetGuard UK customer service via Amazon product support. Doorbell and chime would not pair up. Quick email exchange with 'Emily' to confirm likely fault. New doorbell and chime arrived within two days of dispatch.

The monitor stopped working after only two years of use, and the battery stopped holding a charge within the first year. I contacted customer service and sent a follow-up email a week later, but I still haven’t received any response. Very disappointing, especially for a product that isn’t exactly inexpensive. Customer service appears to be nonexistent.

I have a camera I had to change my router now camera won't work I have sent a lot of emails and had no answer. Even if they say through the camera away its crap it would show that someone does give a f--k .

Absolutely terrible. Didn't even get to use the monitor and the head fell of the camera part. Sent multiple emails for the so called warranty and have not had any response and its been over a month. Useless stay clear

I would rate 0 but I can’t! We have this camera around one year and after charging we can’t connect the doorbell to WiFi again. I have account with WiFi number and password but I get message that password is wrong! Sometime we have to SERIOUSLY try hundreds of times and after hours of trying magically password is correct. The worst camera ever! I have Ring on front door and no issue, I have to buy another Ring for back door as Bio is not worth a penny!!!! AVOID!!!!

BOIFUN 2K WiFi Video Doorbell Camera.worked decent for about a year, some delay on the video and sometimes weeks without notification on mobile phone, but for the price we dealt with it, but the battery going down fast after a year , went from 3/4 month battery charge to only 2/3 weeks real fast , now on the 2 years "anniversary" battery barely last 2/3 days.

Works fine when it works but suffers from connectivity problems every night now and we don't live in a big house. Good luck trying to get hold of 'boifun' to claim under warranty as my wife has sent an email and a follow up a week later and still not heard anything. Won't buy again as customer service is non existent

We bought a Boifun camera and the screen barely reached 5-6 meters, which was useless. I had to pay for the return and send pictures of the reboxing etc, I posted back the parcel and they never refunded me for the product, unfortunately I lost the shipping tracking number but they were no help, I am down a camera and over 200 euro.

Bought BOIFUN 2K Solar Wireless Security Outdoor Camera. Pleased with the purchase initially but within the warranty period had a problem with focus. Contacted the company and provided all details of model, purchase date etc and heard no more. Despite follow ups have heard nothing.

Haven't even had the baby monitor a year and it doesn't hold charge oor charge properly as I think there's a loose connection in the charging port. I contacted customer services who replied a couple of times and stopped replying after they said they would escalate the issue. Contacted again, no response. It's almost been 2 months since the last response.

Only works when monitor plugged in, looses battery the second you try to move the monitor. Feels really naff and I wouldn’t put my trust in this product. Have been constantly worried it will just turn off and I won’t hear my son. Please invest in something better!

I rarely leave negative reviews, but parents deserve a warning. This baby monitor has several serious safety issues that made me stop using it after.

First, the device overheats, the monitor became hot to the touch, reading 40 degrees (our babies room was not 40 degrees) I shouldn’t have to worry about a basic baby product posing a fire risk.

Second, the wireless signal constantly drops, sometimes for minutes at a time. During two separate outages, the audio feed froze while my baby was crying in the next room. A baby monitor that can’t reliably transmit sound defeats its entire purpose.

Finally, the included power cord feels flimsy and disconnected multiple times while I was sleeping. Thankfully I woke up in the middle of the night and noticed.

Overall, this monitor caused more stress than peace of mind. For something meant to keep a child safe, this product falls dangerously short. I strongly suggest looking for a more reliable and secure option.

I’m really impressed with this baby monitor! The setup was quick, the picture and sound are crystal clear, and the night vision works perfectly. I love that I can pan and zoom the camera remotely, and the notifications are reliable without being overwhelming. It gives me peace of mind knowing I can check on my little one anytime from the monitor or my phone. Worth every penny!

I read a few reviews before purchasing this product and did see that some had experiences where the product stopped working and the customer service wasn’t great. Despite this I went ahead and ordered and find my self unfortunately in the same predicament. The camera element has stopped working. I’ve sent a video in as requested it’s now been nearly 3 week with no response despite the screen clearly stuck on 3 years warranty. It would seem from the other reviews that is true that this product only seems to manage around a year so I would definitely look into alternative products as I will not have to purchase another as the 3 year warranty isn’t worth the screen it’s written on.

I have a double baby monitor from Boifun which I also have warranty for. I had some issues with 2 of the 3 chargers stopping working and I contacted Boifun support who were very good at responding and trying to solve the issue professionally. They have been quick to respond and I didnt feel like i was being ignored or lost at who to speak with like some other companies so I was pleasantly surprised.

Meant to have 3 year warranty but nothing done if within that and you have a fault.
Till now generally works well.
Currently the monitor doesn’t work.
Initially good response from customer service giving prompts to resolve. None of which worked now not getting any response from customer services despite being within the 3 year warranty period. Very poor service.

We bought the camera for our infant but are pretty unhappy with it as it is not working after few months and the signal is going on and off and now has completely stopped working. We are completely frustrated with it

Early days I had an issue with the monitor not charging and contacted customer service, I was very frustrated with their communication until Vivian step in. She was very helpful in resolving my issues with excellent communication.

The camera itself has a good image and works fine with the app. Ideally the camera could look down further so it can look into the baby's cot, but the aesthetic is very nice.