Eufy Reviews 

Eufy is so quiet! It is doing exactly what we need based on our schedule we created.

This is an amazing vacuum robot. I am so impressed by the job it does. Very well made, and it seems durable, and it’s going to last long. Highly impressed on the C28

I love the cameras to keep an eye on my dogs. Easy to set up and they work well. My only issue was how long it took to get my new camera. Delivery seemed very slow for some reason. Overall, very happy with the product.

The quick response to the issue i was having. Got it resolved and everything is going well.

I want to getmy robot cleaner fixed so we can use it again. Tell ne where to take it ormail it to get it fixed. I will pay to get it fixed.

Battery pin contacts are too finicky. Struggled to get it on and finally after awhile realized the battery was not seating perfectly. There is no excess room for the doorbell wires so they have to be perfectly packed in behind the battery. Designers should have left a tiny bit of space to allow for tiny door bell wires.

Very poor description of products, older devices don’t work with newer ones which causes even more expense.

My mum had a video doorbell, wasn't used that much or for very long until she passed away. We decided to detach the doorbell to have something of mums to use at our house. We got the chime working and although the bell worked, it wouldn't connect. We have sent many emails to eufy, several where we've had to repeat ourselves due to customer services not reading our notes. They're response is 'hardware issue' and offered 30% off a new one instead (we could get a better discount online anyway without the gesture offer). We don't feel like we're getting a satisfactory response, we don't feel like eufy are trying to help us, they just type the first 3 paragraphs or so of their response thanking us for getting in touch waffle and confirming how disappointing it must be for us (yes we know that already) rather than actually fully investgating the issue, the reasons why it actually wont work and explaining to us the exact issue. I'm still emailing hoping for a satisfactory response from eufy but I'm not convinced. We sent photos, videos of errors, a lot of time taken and potentially wasted for nothing. Come on eufy, pull your socks up so my review can exceed 1 star!!

WARNING TO POTENTIAL BUYERS: Think Twice Before Purchasing Eufy Security Cameras – Defective Products, Warranty Issues, and Terrible Customer Support
THE CAMERAS FAILED AFTER MONTHS OF WORKING PROPERLY I have repeatedly explained the problem, provided information, completed troubleshooting steps, and requested that Eufy honor its warranty.

Everything so far, from the options, fast delivery and so far, the video door camera is working great

DO NOT WASTE YOU MONEY!!!
Customer service is terrible!!

Paid hundreds of pounds for a X9 pro, only for them to wipe out all the making I've done and relaunch another app, when the old worked fine.
No porting over of details, although the same account.
Email "help " giving wrong information!!
Go to a reputable company!!!

Cannot give a full response because it has not been totally tested.

I really studied for the best camera system with lights I could put in our new house. Eufy was it. I haven't set the whole thing up but the door entry security camera is in and works amazingly well. I can't wait to get everything in.

Great price. Excellent coverage for our building. Our building is 7800 sq. feet. We were concerned about the reception. All four cameras provide adequate and clear coverage. The audio is clear. Easy to install and set up.

Never even think about contacting customer support. You’ll get caught in a maze of links that keep sending you to more links—and eventually, to more products they want you to buy. Their chat support has a set list of ready-made answers. Ask the same question twice, and you’ll get the same options to choose from, so you can pick whichever one seems to fit. If a real person does answer, you’ll have to wait because you’re fourth in line. And even when they reply, they’re juggling other support chats at the same time. In the end, they’ll email you asking you to wait while they gather more information. I think buying from them was a big mistake. I wish I’d made the right choice and gone with a well-known brand that respects its customers.

My 2nd Eufy camera purchase and definitely these are easy to set up and provide great security and monitoring.

Easy to reach. Fast and friendly communication. Service exceeds expectations. Product and packaging is high quality. Many promotions and helpful applying the highest cost savings for the best deal.

Precisely the correct item, shipped and received promptly.

I find the website easy to use even for an old guy like me. Once my new cameras arrived, they were set up in minutes to help protect my family. It’s just an easy process that I really appreciate.