I’ve always appreciated Boggi Milano’s overall style, especially their shirts. They consistently deliver great fit, clean tailoring, and reliable quality. Every shirt I’ve bought from them has bee... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Bought some clothes in Boggi Sardinia - so far so good. As I knew my sizes bother some more online - but nothing fit. Spent hours trying to find out how to return online purchases to no avail and even... See more
Company replied
I like Boggi Milano as a brand and have purchased many of their items in Europe over the years. The quality and design are generally very good and the style is classic Italian. However, my ex... See more
Company replied
Ordered a pair of trousers for 200 euros, unfortunately, it ended up being slightly too small. As I'm organising the return (from Ireland) I do see a return shipping cost of 39.99euros, which lets be... See more
Company replied
Company details
Written by the company
Boggi Milano is an Italian brand present on the market with 190 stores in more than 38 countries. Today the brand looks towards ambitious goals at the pace of innovation, technology, sustainability and quality thanks to the revolutionary concept of the use of raw materials with high technical performance. The design of Boggi Milano garments is born from the meeting of two essential elements: the quality of the fabrics - preferring organic fibers, recycled materials, certified and avant-garde fabrics - and stylistic research, applied to the vision of a new way of life of contemporary man.
Contact info
Via Borsa 23, 20900, Monza, Italy
- +39 0283595058
- shoponline@boggi.com
- www.boggi.com
2.4
Poor
593 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Refund for return is late again
Refund for return is late again - it says it will take 7 to 10 days on the website. You wait this time period - then they tell you "technical issues" then they say it should read "working days"...... then the online chat just cuts you off. I would be very careful about ever buying online as they simply never refund you in time and are rude. Such a shame as the clothes are great..... but the overall service is just as important and that is very poor
September 1, 2026
Unprompted review
Very good experience
Very good experience, it was easy simple really professional, i didn’t get any trouble while using this service, thank you very much Rever thank you Boggi Milano
August 28, 2026
Unprompted review
Reply from Boggi Milano
Dear Mohamed,
Thank you for your review!
We are truly happy to hear that your experience went smoothly and that everything was handled professionally.
Customer satisfaction is a priority for us, and it is always a great pleasure to receive such positive feedback.
Knowing that the service we provided made your experience even more enjoyable fills us with pride.
We sincerely thank you for the trust you have placed in us.
We hope to be able to offer you an experience that meets your expectations once again.
Team Boggi Milano
Quality clothes.Fast delivery and…
Quality clothes.Fast delivery and excellent customer service.
August 17, 2026
Unprompted review
Reply from Boggi Milano
Dear Evangelos,
Thank you very much for taking the time to share your experience with us.
We are truly pleased to hear that you appreciated the quality of our garments, the speed of the delivery, and the support provided by our Customer Care team. Offering a smooth and satisfying experience, is extremely important to us.
Your positive feedback is greatly appreciated and is a wonderful encouragement for our entire team.
We look forward to welcoming you back soon!
Thank you,
Team Boggi Milano
Fantastic Service
Fantastic service from placing the order through delivery and processing a return item
August 12, 2026
Unprompted review
Reply from Boggi Milano
Dear Donal,
Thank you so much for your fantastic feedback! We’re delighted to hear that you had such a positive experience with us, from placing your order all the way through to delivery and the return process.
We always strive to make every step of the customer journey as smooth, efficient, and hassle-free as possible, so it’s wonderful to know that our service met your expectations.
Your kind words mean a great deal to our team and are a great motivation for us to continue providing the high level of service our customers deserve.
Thank you again for taking the time to share your experience with us, and we truly hope to have the pleasure of serving you again soon!
Team Boggi Milano
The returncosts Boggi charges are ridiculous!
Think twice before you order online at Boggi. If you want your money back from an online order, they deduct far too much euro's for the return. Or they offer you a giftcard.. Never again. Fashion and stores are ok.
August 4, 2026
Unprompted review
Reply from Boggi Milano
Dear Customer,
We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify that, in accordance with our policy, return shipping costs are borne by the customer and, if a refund is requested, the corresponding amount is deducted from the refund.
Alternatively, customers can choose to receive a Gift Card. In this case, return shipping costs are not charged, allowing you to use the full value of your original purchase towards a future order.
Thank you nonetheless for your positive feedback regarding our fashion and stores.
Team Boggi Milano
worst in store return policy
worst in store return policy, only store credit or exchange. staff never explains about the policy. And very difficult to return things bought online.
July 22, 2026
Unprompted review
Reply from Boggi Milano
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with our return process did not meet your expectations.
We understand how important it is for return policies to be communicated clearly and transparently. Your feedback regarding the information provided in our stores will be shared with the relevant teams, as we are continuously working to improve the overall customer experience.
We also regret that you encountered difficulties when returning an online purchase.
We are constantly reviewing our procedures to make them as simple and efficient as possible, and your comments are valuable in helping us identify areas where we can improve.
Thank you again for sharing your experience.
We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
Team Boggi Milano
Very significant quality issues
Like everyone else in the comments, I dropped a pretty buck on Boggi products and there have been some heavy misses. Shoes bleed color onto socks and feet, knitwear came undone in less than a year. Customer service robotic and disinterested. I would never ever buy here again.
July 24, 2026
Unprompted review
Reply from Boggi Milano
Dear Vedrana,
Thank you for sharing your experience.
We are truly sorry to hear that some of the products you purchased did not meet your expectations and that the customer service you received also fell short of the standard we strive to provide.
The quality of our products and our customers’ satisfaction are our top priorities. For this reason, we take reports of any defects or issues encountered while using our products very seriously.
Your comment is valuable and will be shared with the relevant departments so that it can be taken into consideration as we work to continuously improve our products and services.
We regret that this experience has affected your trust in our brand, and we hope to have the opportunity to provide you with a more positive experience in the future.
Team Boggi Milano
Translated with DeepL.com (free version)
Ordered a suit online
Ordered a suit online . It arrived promptly. But the quality of the suit was a shocker. Made in China. 3rd rate bargain basement quality. Returned. Hopefully the refund will be made quickly.
July 14, 2026
Unprompted review
Reply from Boggi Milano
Dear Jonathan,
Thank you for taking the time to share your experience.
We are sincerely sorry that the suit didn't meet your expectations.
We would, however, like to clarify an important point regarding its country of manufacture.
Today, excellence in tailoring and garment production is no longer defined by geography alone.
Some of the world's leading manufacturing facilities are located in China, where state-of-the-art technology is combined with exceptional technical expertise and craftsmanship.
Our manufacturing partners are selected exclusively for their ability to meet our uncompromising standards of quality, precision, and attention to detail.
The choice of where we manufacture is driven by our commitment to sourcing the very best manufacturing expertise available worldwide.
At the same time, we are deeply committed to selecting premium materials and fabrics, and we proudly collaborate with renowned Italian suppliers to ensure the high standards of quality that define every collection.
Every decision we make, from the selection of fabrics to the choice of our manufacturing partners, is guided by a single objective: creating garments that embody quality, durability, and refined craftsmanship.
We fully appreciate that quality is ultimately a matter of personal expectation, and we regret that this particular suit didn't meet yours.
We are, however, pleased that the return process was straightforward, and we will ensure that your refund is processed as promptly as possible.
Team Boggi Milano
Poor products and very bad customer service for boggi milano
I bought several items from your store, including shirts, shorts, and T-shirts, and spent around £600. After only a few months, they were in terrible condition.
I took one of the T-shirts back to the Westfield branch where I had purchased it. They kept it for three weeks to investigate and eventually told me the damage was due to user error.
I know how to wear and care for a T-shirt. At first, the fabric seemed to be of good quality, but after wearing it, it became clear that the quality was actually very poor.
I’m extremely disappointed with this brand. What made the experience even worse was the customer service. Instead of standing behind your products, they simply blamed me. I still wear £3 T-shirts from Primark that I’ve had for more than three years, and they are in much better condition than yours.
April 30, 2026
Unprompted review
Reply from Boggi Milano
Dear Erman,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment and understand how frustrating it must have been to experience an issue with an item you purchased from us, especially after investing in several products from our brand.
We always aim to provide our customers with garments of the highest quality and we take any concern regarding our products very seriously. For this reason, the T-shirt was carefully reviewed by our Product Quality Department. Following their assessment, no defects related to the fabric or manufacturing process were identified. The condition of the garment was instead found to be consistent with factors related to the care and maintenance of the item, which can affect the appearance and performance of the fabric over time.
We appreciate that this may not have been the outcome you were hoping for, and we are sorry for any frustration this situation may have caused. Your feedback regarding both the product and your experience with our team is valuable, and we will continue working to ensure that every customer receives the attention, support, and service they deserve.
Thank you again for sharing your experience with us. We hope to have the opportunity to welcome you again in the future and provide you with the quality and service you expect from our brand.
Team Boggi Milano
Sometimes a good vendor makes all tze…
Sometimes a good vendor makes all tze difference. Normally i do not enjoy shopping at boggi as staff is pushy, opinionated, nosey and sometimes even rude. Must be the Italian style and as a customer you need to put them in their place sometimes. With a fashion professional myself I do not appreciate unasked Tution from Staff in a desperation of trying to push and sell stuff to you as a customer. However this weekend I had a rather pleasant surprise with Andreas Müller, who was forthcoming, professional, friendly and still made good recommendations - and sales! Wish that all staff at Boggi would be like him. Big shoutout to HR that staff should take an example from Andreas Müller.
July 4, 2026
Unprompted review
Reply from Boggi Milano
Dear Customer,
Thank you for sharing your experience and for taking the time to tell us about both the positive aspects and the areas you believe could be improved.
We are particularly pleased to read that our sales representative was able to provide you with professional, friendly service that was attentive to your needs.
We will be happy to pass on your compliments to Andreas and our team: recognition like yours is a source of great satisfaction for us.
At the same time, we are sorry to hear that, in the past, you felt that some of our staff members were too pushy or did not meet your expectations.
Our goal is to offer a personalized shopping experience that always respects each customer’s preferences and comfort. Your feedback is invaluable and will be shared with management so that we can continue to improve the quality of our service.
We look forward to welcoming you back to our store and providing you with an experience that meets your expectations.
Team Boggi Milano
Very poor customer service
I had a very disappointing experience with Boggi Milano's online store and customer service.
After returning my order, part of my refund was issued as a webshop gift card instead of money. The gift card balance itself originated from an earlier refund, meaning my own money has effectively become trapped in an endless cycle of gift cards.
I repeatedly asked customer service to explain the legal or regulatory basis for this policy. Their replies kept referring to "fiscal regulations," "security reasons," and "payment network rules," but despite multiple requests they never cited any specific law or regulation. Instead, I received generic responses that did not address the questions I had asked.
I also proposed reasonable alternatives, such as reimbursing the gift card amount through another monetary method or converting it into a gift card that could be used in a physical Boggi store, since trying on clothing in person would greatly reduce the need for returns. Those requests were simply ignored.
What disappointed me most was not only the refund policy itself, but the poor customer service. My emails were met with copy-and-paste responses, several questions went unanswered, and after my final follow-up the company stopped responding altogether.
If you shop at Boggi Milano online, be aware that refunds involving gift cards may leave your money locked into their ecosystem, and don't expect customer service to provide clear explanations when you ask for them.
Edit: As expected your reply to my review does not address any of the points I made at all.
June 1, 2026
Unprompted review
Reply from Boggi Milano
Dear Customer,
Thank you for taking the time to share your feedback.
As already as has been explained repeatedly by email, we would like to clarify that the refund process applied to your order was carried out in accordance with the payment methods originally used for the purchase.
Since your order was paid using both a gift card and a credit card, the refund was necessarily split between those same payment methods.
Consequently, the amount originally paid with the gift card was refunded to the gift card, while the amount paid by credit card was refunded to the same card.
This is not a discretionary policy adopted by Boggi Milano, nor is it intended to restrict customers' access to their funds.
Rather, it reflects the standard principles governing payment transactions.
These principles are widely applied across the retail industry to ensure transaction traceability and the integrity of payment flows.
Thank you, Team Boggi Milano
Boggi provides you with great shopping experience
I shop at various stores worldwide, I have never come across any stores and on line store like Boggi, they have great products for less money, their staff are well trained, friendly and efficient!
Their return policy is very simple and efficient too!
Their polo shirts are my favourite especially those made from Japanese cotton and cotton/silk fabric. They are very comfortable and easy to wear!
Great products!
June 18, 2026
Unprompted review
Reply from Boggi Milano
Dear Customer,
Thank you so much for taking the time to share your wonderful review.
We truly appreciate your kind words and are honored by your recognition of our products, service, and overall shopping experience.
Knowing that, after shopping at stores around the world, you consider us among your favorites is incredibly rewarding.
Your feedback is a great source of motivation for our entire team.
We are especially delighted to hear that our polo shirts are your favorite, particularly those crafted from Japanese cotton and our cotton-silk fabrics.
We are constantly committed to researching and selecting the finest, most innovative, and high-performing materials to ensure every garment offers exceptional comfort, quality, durability, and timeless style.
It is our mission to create pieces that not only look great but also feel exceptional every time they are worn.
It is equally gratifying to know that you appreciated the professionalism, friendliness, and efficiency of our team, as well as the simplicity of our returns process.
We believe that an outstanding customer experience is built not only on exceptional products but also on attentive service and genuine care at every stage of the customer journey.
Thank you once again for your trust and support. Reviews like yours inspire us to continue raising our standards and pursuing excellence in everything we do.
We look forward to welcoming you back again soon, whether online or in one of our stores.
Team Boggi Milano
Never again!
we were always a big fan of Boggi and have always bought items in the actual shops. We have a loyalty card.
For the first time I ordered online and need to return items.
The order arrived in 2 different parcels.
For the return I went on their website to process the return from there. I received 1 label only but need to return it in 2 as it also arrived 2 and one items would be damaged if I would add it to parcel number 1.
For several weeks I am trying to receive a 2nd label. The keep telling me I need to return it in one parcel (WHY?!?!??! It arrived in 2 parcels). They know exactly what item It I and still refuse to just issue that label.
I feel quite fooled around. When I finally went back to my account to do as they forced me to do, there was not even the option (As I have already done it the first time). So they also do not understand what the problem is and just hide behind their 'rules'.
I am at the end of this and can not at all recommmend and will not order from there again.
This was just super annoying, NEVER AGAIN!
June 10, 2026
Unprompted review
Reply from Boggi Milano
Dear Customer,
Thank you for sharing your feedback.
We are sorry to hear about your experience with our return process.
Please note that our system automatically generates a single return shipment and one return label per order.
This procedure has been designed to make the return process as simple and efficient as possible, both for our customers and for the handling of returned items in our warehouse.
Your order was delivered in multiple parcels because the items were shipped from different warehouses.
However, the return authorization is linked to the order itself and therefore only one return shipment and one return label can be generated.
Your comments are valuable and will be shared with the relevant team as we continuously work to improve our customer experience.
Kind regards,
Team Boggi Milano
Perfect service
Boggi Milano Amsterdam, Mr. Arash just knows.
I have been to the shop multiple times and I always get the best help and advice from Mr. Arash.
The quality of the suits and clothing is really good.
June 16, 2026
Unprompted review
Reply from Boggi Milano
Dear Michiel,
Thank you so much for taking the time to share your experience and for your kind words about our store.
We are truly delighted to hear that, during your visits, you have consistently received service that met your expectations and that our staff was able to provide you with the assistance, professionalism, and advice you were looking for when choosing your clothing.
For us, it’s essential to guide every customer with care and expertise, helping them find the solutions that best suit their needs and style. Knowing that this commitment is recognized and appreciated is a great source of satisfaction for our entire team.
We are also particularly pleased that you have appreciated the quality of our suits and products.
We carefully select each collection with the specific goal of offering elegant, comfortable, and long-lasting garments, and your feedback confirms that we are heading in the right direction.
We sincerely thank you for the trust you continue to place in us and for choosing our store on multiple occasions.
We look forward to welcoming you back soon and assisting you again with your future selections.
Team Boggi Milano
Absolutely the worst ethics of any…
Absolutely the worst ethics of any "premium" fashion brand.
Spent £169 on trousers in April.
Returned unworn with tags on 3 days later.
Insisted on issuing a credit note, rather than returning payment to card.
Only allowed to access the credit by disabling all wifi security settings and connecting to their network. I refused and highlighted the risk to my data. Complained numerous times and asked for money back or another form of credit, they refused every one.
2 weeks ago received an email admitting their systems have been hacked.
Still refuse to honour a refund and now ghosting me.
Simply the worst retailer I have ever dealt with on the basis of their use of privacy and tech policies (or lack thereof) to effectively steal my money.
June 10, 2026
Unprompted review
Reply from Boggi Milano
Dear Brooke,
We are pleased to confirm that the matter has since been resolved following contact with our Customer Service Team.
We appreciate you bringing your issues to our attention and remain committed to providing our customers with the highest level of care and support.
Team Boggi Milano
I have been a Boggi Milano customer for…
I have been a Boggi Milano customer for years and previously purchased t-shirts, jackets, coats, shirts, and ties both online and from their Rome store without any issues. Unfortunately, my latest online experience was extremely disappointing.
I ordered:
* A Field Jacket (size L)
* A Cotton Jersey T-shirt (size L)
Both items arrived significantly larger than standard L sizing. The t-shirt measured around 76 cm in length, while the jacket was around 82 cm long. Sleeve lengths and overall proportions were also excessively oversized. My father, who normally wears XL–XXL, tried them on — the jacket fit him perfectly, and even the t-shirt was loose on him.
I contacted Boggi Milano customer service, provided detailed photos and measurements, and explained that I live in Baku, Azerbaijan. Since Boggi does not ship directly here, I had to use a forwarding company in Germany, which makes returns almost impossible and very expensive.
Despite all the evidence, I was simply told that the sizing was “correct” because the t-shirt is “oversized fit” and the jacket is “regular fit.” Even my tailor confirmed that the items could not realistically be adjusted.
Very disappointing experience from a premium brand that I previously trusted. Sadly, after this experience, I no longer feel confident shopping online from Boggi Milano.
Customer service was polite, but the final resolution did not reflect the level of customer satisfaction I expected from the brand.
May 1, 2026
Unprompted review
Reply from Boggi Milano
Dear Tural,
Thank you for taking the time to share your feedback and for being a loyal Boggi Milano customer over the years. We are sincerely sorry to learn that your recent online shopping experience did not meet your expectations.
We would like to clarify that not all garments within our collections are designed with the same fit or proportions. Depending on the specific model, supplier, fabric, and intended style, sizing may vary from one item to another. For this reason, the same size may fit differently across different products, especially in the case of garments designed with oversized or more relaxed fits.
We fully understand how challenging this situation may have been, particularly considering the international forwarding service required for delivery to Azerbaijan and the difficulties associated with returns in this context. While our customer service team provided information according to the specifications of the items purchased, we regret that the final outcome did not meet your expectations or restore your confidence in shopping online with us.
Your comments are extremely valuable and will be shared internally with the relevant departments as part of our ongoing efforts to improve both product communication and customer experience.
We truly appreciate your long-standing trust in our brand and hope to have the opportunity to provide you with a more satisfying experience in the future.
Should you require any assistance with the returns process, please do not hesitate to contact us.
Kind regards, Team Boggi Milano
Boggi Milano -38660 Arona Santa cruz de…
Boggi Milano -38660 Arona Santa cruz de Tenerife
Please be careful with payments!!!!!! I made a purchase on April 5, 2026 for the amount of EUR 415.60 and paid with an AMEX card. Then I was informed that the payment did not go through and was asked to use another card.
Now I have noticed that I have been charged twice. There is no way to contact the store — there is no phone number or email address on the receipt.
If anyone has a phone number or any other way to contact this store, I would appreciate your help.
April 5, 2026
Unprompted review
Reply from Boggi Milano
Dear Christopher,
Thank you for sharing your experience, and we are sorry for the inconvenience you have encountered.
We would like to inform you that the Boggi Milano store in Tenerife is operated by a local partner and is therefore not managed by our central customer service.
However, we are more than happy to assist you: we can provide you with the store’s phone number so you can contact them directly and resolve the issue regarding the duplicate charge as quickly as possible.
Tel: +34922751741
We remain at your disposal for any further assistance.
Kind regards,
Team Boggi Milano
just really easy to purchase and if…
just really easy to purchase and if it's not right for you easy returns too
April 14, 2026
Unprompted review
Reply from Boggi Milano
Dear Paul,
thank you for your kind feedback! We're delighted to hear that you found the purchasing process simple and the returns just as easy. Providing a smooth and hassle-free experience is very important to us. We look forward to welcoming you back for your next purchase!
Team Boggi Milano
All good
All good. Quality clothes and seamless return/refund process. Would shop again.
April 6, 2026
Unprompted review
Reply from Boggi Milano
Dear Lima,
thank you so much for your kind words!
We're really glad you loved the quality of our clothes and had a smooth return and refund experience.
It means a lot to us, and we can’t wait to have you shop with us again soon!
Team Boggi Milano
Great customer experience at the…
Great customer experience at the Columbus Circle store in New York.
March 26, 2026
Unprompted review
Reply from Boggi Milano
Dear Troy,
Thank you for sharing your positive experience at our Columbus Circle store in New York.
We’re delighted to hear that you appreciated the service. Providing a high-quality in-store experience and giving our customers the utmost attention have always been among our top priorities.
Your feedback truly motivates us to keep improving and delivering the best possible service.
We look forward to welcoming you back soon!
Team Boggi Milano
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