Purchased the Brown Bandana. Lovely product, well made however the image on the website is nothing like the actual product. On the website its a lighter brown with bright blue hues. The actual bandana... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is nice clothing and i ordered multiple items from them. But I do have to say that the clothing is very fragile, two polos already show holes after maybe 6-7 washes. Pants still hold up great.
Company replied
I ordered a suit in good time for a wedding, and it was confirmed sent well over a month ago. I received the parcel only to discover that it only contained the jacket. After weeks of waiting, the war... See more
Company replied
I ordered a jacket, but after payment and getting a tracking number. They decided to return my package without me Even getting it. I contacted them to ask whats going on, but they just said sorry you... See more
Company replied
Company details
Written by the company
John Henric - Välkommen till vår värld av accessoarer och kläder för män.
Contact info
Hyllie Boulevard 40, 215 35, Malmö, Sweden
- customercare@johnhenric.com
- johnhenric.com
2.8
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Canadian shopping experience, Canadian-dollar pricing, and a completed checkout should not leave customers discovering significant additional charges only after their order has shipped.
I recently purchased a tuxedo shirt from John Henric, which I really liked and intended as a gift. The website indicated that if I spent a certain amount, shipping via FedEx would be complimentary. To qualify, I added a silk bow tie to my order.
The website clearly displayed Canada as my shopping destination in the top right-hand corner, and all prices and payment were in Canadian dollars. I proceeded through checkout, entered my payment information, and received an email confirming my order.
At no point during the checkout process was I clearly informed that additional charges, such as duties, taxes, brokerage fees, or other import-related costs, would be payable upon delivery.
Imagine my surprise when I subsequently received an email from FedEx advising me that I would have to pay additional charges before my package could be delivered!
My biggest disappointment is the lack of transparency. Had I known there would be additional charges, I would have reconsidered my purchase. Because the website was set to Canada and I was charged in Canadian dollars, I honestly believed the items were being shipped from within Canada.
If John Henric ships orders to Canadian customers from outside the country, this information should be prominently disclosed BEFORE customers complete their purchases, not left for FedEx to communicate after the order has been paid for.
Customers have the right to know the full potential cost of their purchases before committing to a transaction. Hiding or failing to clearly disclose additional import charges at checkout creates a very misleading shopping experience.
I am extremely disappointed. John Henric needs to be much more transparent with its Canadian customers. A pleasant shopping experience should not turn into an unexpected and frustrating financial surprise after the purchase has been completed.
October 10, 2026
Unprompted review
Reply from John Henric
Dear Ines,
Thank you for taking the time to share your experience. We are truly sorry to hear about your disappointment and understand how frustrating unexpected additional charges can be, especially when purchasing a gift.
Although our prices are displayed in Canadian dollars, orders to Canada are shipped internationally, which may result in additional duties, taxes or import fees charged by the local authorities or carrier upon delivery. We understand that this was not sufficiently clear in your shopping experience, and we sincerely apologise for the frustration this caused.
Your feedback is very valuable to us, and we will make sure to share it with the relevant team as we continuously work to improve the shopping experience and communication for our international customers.
We hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
John Henric Team
EXCELLENT customer service
EXCELLENT customer service
It's such a shame they deal with China when German, Italian Spanish
Portuguese mens fashion suppliers are on their doorstep.
The sales advisor I dealt with was 1st class .Brilliant.
October 30, 2026
Unprompted review
Reply from John Henric
Hello Wray,
Thank you for your kind review! We’re delighted to hear that you received excellent service from our sales advisor. We’ll be sure to pass on your compliments.
We also appreciate your feedback regarding our sourcing and take your comments into consideration. Thank you for your support!
Kind regards,
John Henric
Terrible customer service
Terrible customer service – I would strongly advise against ordering here!
I returned my entire order exactly as I received it. One of the two pairs of trousers was not even unpacked because the first one already did not fit.
Despite this, the company refuses to issue a full refund, apparently claiming that items are missing from my return. This is simply not true. I returned absolutely everything.
I have contacted customer service several times, but instead of resolving the issue, they continue to make the process unnecessarily difficult. I have rarely experienced such frustrating and unprofessional customer service.
After looking into this online, I also discovered several other customers reporting similar problems with refunds.
It is extremely disappointing that a company treats its customers this way. I am now considering taking legal action if the matter is not resolved.
I would strongly recommend thinking twice before ordering from this company.
October 27, 2026
Unprompted review
Reply from John Henric
Hello Carlos,
Thank you for sharing your experience. We’re sorry to hear how frustrating this situation has been. We understand that you believe all items were returned and that you expect a full refund.
When there is a discrepancy between the items registered in a return and those received at our warehouse, we need to investigate the matter before proceeding with a full refund. This is not intended to make the process difficult, but to ensure that every return is handled correctly.
We take your concerns seriously and would like to resolve this matter fairly. We appreciate your patience while the return is being reviewed.
Kind regards,
John Henric
Ordered a pair of pants and 2 bottons…
Ordered a pair of pants and 2 bottons already felt off.
Not quite the quality you expect when paying 1.000 DKK for a pair of pants.
October 26, 2026
Unprompted review
Reply from John Henric
Hello Christian,
Thank you for your feedback. We’re sorry to hear that two buttons came loose and that the quality did not meet your expectations. This is not the standard we strive for, and we understand your disappointment.
We appreciate you bringing this to our attention and would welcome the opportunity to look into the issue further.
Kind regards,
John Henric
Extremely disappointing quality
Extremely disappointing quality. The polo shirt shrank dramatically after just one wash, despite having been worn only once. This has never happened to me before. I strongly advise against machine-washing their clothes under any circumstances, as they clearly cannot withstand it. Not what you would expect from a clothing brand. Would not recommend.
October 24, 2026
Unprompted review
Reply from John Henric
Hello Nathan,
We’re sorry to hear that your polo shirt shrank after the first wash. This is certainly not the experience we want our customers to have, and we take feedback regarding the quality of our products seriously.
We would appreciate the opportunity to look into this further. Please contact our customer service team with your order details so we can review the issue.
Kind regards,
John Henric
I ordered a jacket, but no
I ordered a jacket, but after payment and getting a tracking number. They decided to return my package without me Even getting it. I contacted them to ask whats going on, but they just said sorry you will get your money, which i still havent. I tried ordering the same jacket but they fricking took it off their site claiming its an outdated product. Tried telling them: cant i say recieve my package anyway or do you no more left of that jacket? But no. The automated reply clearly would not give that jacket
October 8, 2026
Unprompted review
Reply from John Henric
Hello Jakob,
We’re sorry to hear about your experience. We understand how frustrating it must be to have your parcel returned before delivery, especially when you still wanted the jacket and were unable to order it again.
Some items may be discontinued or become unavailable, but we understand your frustration with the situation and the delay in receiving your refund. We’d like to look into this further to clarify what happened and ensure the refund has been handled correctly.
Kind regards,
John Henric
Terrible quality- men’s underwear
Terrible quality- men’s underwear, boxer trunks just falling apart after a few washes. Large holes and waist band coming unstitched
October 12, 2026
Unprompted review
Reply from John Henric
Hello Sarah,
We’re sorry to hear about your experience with our boxer trunks. Holes developing and seams coming undone after just a few washes is not the quality we expect from our products.
We’d appreciate the opportunity to look into this further. Please contact our customer service team with your order details so we can investigate the issue.
Kind regards,
John Henric
Professional
Professional, understanding with a kind gesture and always welcoming …
October 8, 2026
Unprompted review
Reply from John Henric
Hello Clem,
Thank you for the kind review! We’re very happy to hear that you’ve experienced our service as professional, understanding and welcoming. Your feedback means a lot to us.
Kind regards,
John Henric
Honest affordable Company!
An honest affordable menswear gem of a company, that I keep returing to! Fast service, no mistakes (so far) and cool niche items, like self-tie bow-ties, or my absolute favorite the cotton or silk bandanas!
October 7, 2026
Unprompted review
Reply from John Henric
Hello Theodore,
Thank you for the fantastic review and for coming back to us! We’re very happy to hear that you appreciate our service and the more unique pieces in our collection. Great to know that the silk and cotton bandanas have become a particular favourite!
We truly appreciate your continued support.
Kind regards,
John Henric
Great customer service
My order had damage, I contacted the customer service and I got a very kind reply and full refund.
October 1, 2026
Unprompted review
Reply from John Henric
Hello Theo,
Thank you for your feedback! We’re sorry that your order arrived damaged, but we’re glad our customer service could assist you quickly and that you were happy with the resolution.
We truly appreciate your kind words and hope to welcome you back again.
Kind regards,
John Henric
Stuff is just junk
I purchased 2 wool and cashmere polo, shirts from them less than one year ago. First one developed a hole in it a good 6 months ago, thought it might be a fluke but the second one just came back from dry cleaning with 2 holes. Stuff is just junk.
September 30, 2026
Unprompted review
Reply from John Henric
Hello Chris,
We’re sorry to hear about the issues you’ve experienced with the polo shirts. Holes developing in a garment is certainly not the quality we expect from our products.
As the latest issue occurred after dry cleaning, we would like to look into the specific case and the care process before drawing any conclusions. Please contact our customer service with your order details so we can investigate this properly.
Kind regards,
John Henric
Great product and customer service
I ordered a tie for a wedding and the quality of the product is amazing and true to the product images on the site.
I'm a US shopper and wanted to make sure my order would arrive on time, so I reached out to customer service. They were extremely friendly and helpful and went out of their way to make sure my item arrived on time. Would recommend them and shop here again!
September 24, 2026
Unprompted review
Reply from John Henric
Hello Morgan,
Thank you so much for the wonderful review! We’re delighted to hear that you’re happy with the quality of the tie and that our customer service could help make sure your order arrived in time for the wedding.
We truly appreciate your recommendation and look forward to welcoming you back!
Kind regards,
John Henric
Great over the last 2 years
I’ve been ordering from them regularly over the past 2 years. My experience was great. The clothes quality is outstanding. Delivery on time and support team kind and fast assistance.
September 21, 2026
Unprompted review
Reply from John Henric
Hello Rares,
Thank you for your continued support over the past two years! We’re very happy to hear that you’re pleased with the quality of our clothing, our delivery times and the service from our support team.
We truly appreciate your trust and loyalty.
Kind regards,
John Henric
Execptipnal customer support and quality
I ordered two pair of linen trousers in advance of a wedding, and when they arrived I realized I had ordered them too large and needed to order another pair. Anne-Sofie was so helpful in immediately getting my issue resolved and a new pair expecited to me in time for the wedding! And, the quality and style is super cool :)
September 17, 2026
Unprompted review
Reply from John Henric
Hello John,
Thank you for the lovely review! We’re very happy to hear that Anne-Sofie was able to help and make sure you received the correct trousers in time for the wedding. It’s also great to hear that you’re happy with the quality and style.
We truly appreciate your kind words and hope you had a wonderful wedding!
Kind regards,
John Henric
Great to finally have some slim fit…
Great to finally have some slim fit back in the collection. Wish there were more slim fit varieties. Blazers are short in length and it’s not possible to have the arms longer which is a real shame.
July 10, 2026
Unprompted review
Reply from John Henric
Hello,
Thank you for your feedback. We’re glad to hear you’re happy to see more Slim Fit styles back in the collection. We also appreciate your comments regarding the variety and the blazer fit.
Your feedback on blazer length and sleeve adjustments is valuable to us, and we’ll make sure to pass it on to our product team as we continue developing future collections.
Kind regards,
John Henric
There was a minor problem with one shirt…
There was a minor problem with one shirt I ordered and J.H. quickly and fairly solved the problem saving us both time, money and stress. This is in stark contrast to another experience I had ordering shoes online from Meermin Shoes coming from Hong Kong which cost me time, money and a lot of stress. I'm still very displeased and I will never buy from Meermin again or recommend them.
Neil H.
Tokyo
June 1, 2026
Unprompted review
Reply from John Henric
Hello Neil,
Thank you for the great review! We’re very pleased to hear that we were able to resolve the issue with your shirt quickly and fairly. Making things as smooth and stress-free as possible for our customers is very important to us.
We truly appreciate your trust and support.
Kind regards,
John Henric
Good quality Merino wool jumpers
Good quality Merino wool jumpers. Help by email was quick, polite and answered all my questions
September 11, 2026
Unprompted review
Reply from John Henric
Hello,
Thank you for the kind review! We’re very happy to hear that you’re pleased with the quality of our Merino wool jumpers and that our customer service could assist you quickly and professionally.
We truly appreciate your support!
Kind regards,
John Henric
Amazing customer service
Amazing customer service! Got a full refund when shipping was delayed and my clothing didn't come in time.
September 7, 2026
Unprompted review
Reply from John Henric
Hello Max,
Thank you for the kind review! We’re glad we could resolve the situation for you with a full refund when the delivery was unfortunately delayed. We truly appreciate your understanding and hope to have the opportunity to serve you again.
Kind regards,
John Henric
Absolute shambles for returns
The delivery of items was fairly painless, and the items were of reasonable quality. However we didn't really like the colour/shine of the ties for ourbridal party, so we sent them all back for a refund.
The refund process is absolute agony. Firstly, the returns portal didnt work so you have to manually request return labels. This required significant chasing. They finally send about 5 different pieces of paper for a single return, with a ridiculous level of complexity and no instructions. Once you finally get instructions from them on which labels go where, and manage to return the items, the next pain begins.
We had to chase repeatedly after it was shown the items were all delivered to their warehouse. After weeks of being told "sorry there is a delay" we are issued a refund for an amount about 20% of what we paid. Now chasing again 2 months after the items were returned, only to be given the same line "delays in processing at the warehouse".
Scammers. We
August 27, 2026
Unprompted review
Reply from John Henric
Hello,
Thank you for your feedback. We’re sorry to hear that the return and refund process has been so frustrating and that you’ve had to chase us repeatedly.
We fully understand that a delayed refund is disappointing. There have unfortunately been delays in processing returns at our warehouse, but this is certainly not the experience we want our customers to have. Regarding the refund amount, we would be happy to review this further to make sure the correct amount has been processed.
We’re sorry for the inconvenience and appreciate your patience while we work to resolve this.
Kind regards,
John Henric
I ordered a suit in good time for a…
I ordered a suit in good time for a wedding, and it was confirmed sent well over a month ago. I received the parcel only to discover that it only contained the jacket. After weeks of waiting, the warehouse claims to have located and sent the pants several times, but are unable to provide tracking number. At this point I would expect a refund for the full suit as the jacket is also useless and we needed to buy a full other outfit.
August 20, 2026
Unprompted review
Reply from John Henric
Hi,
We’re truly sorry about this experience. We completely understand your frustration, especially given that you ordered the suit well in advance for a wedding and ended up having to purchase another outfit.
It is of course not acceptable that you received only the jacket and have then had to wait weeks for an update regarding the trousers. We also understand that the lack of a tracking number has made the situation even more frustrating.
Please contact our customer service team with your order number so we can review the case and help you with the best possible resolution, including your request for a full refund.
We sincerely apologize for the inconvenience and disappointment this has caused.
Kind regards,
John Henric
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.