Ann Summers Ltd Reviews 

84,223
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,597 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for their professional, patient, and exceptionally welcoming bra-fitting services across multiple locations. Shoppers deeply appreciate the personalized attention, reassuring guidance, and extremely helpful advice provided during their wonderful store visits. People also note the wonderful product selections, beautiful lingerie ranges, and comfortable, inviting store environments that make browsing easy. Consumers truly enjoy discovering fantastic new items, lovely fragrances, and finding perfect fits that instantly boost their everyday confidence. Reviewers consistently note that shopping here feels genuinely special, leaving them fully satisfied with their purchases and eager to return.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism and expertise during bra... See more

Product

People report satisfaction with the products, highlighting the wonderful selection of bras and lingerie that... See more

Service

Customers consistently note positive experiences with service, highlighting professional and helpful staff... See more

User experience

Customers had positive experiences with user experience, consistently praising the staff for being... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional care and helpful staff members who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the Chelmsford store today to get a refresh on my bra collection and was served by the lovely Dominika, she was just soo lovely. Dominika was very professional and gave off such a lovely vib... See more

Rated 5 out of 5 stars

Amazing experience, Anne in the Bournemouth store knew exactly what size and style to put me in and has given me so much more confidence in a bra. I always wore bralets thinking I had no boobs which i... See more

Rated 5 out of 5 stars

Ash at the Liverpool One store was exceptional. She helped me so much choosing some pretty sets to take on holiday. She guided me through right sizing and fit offering suggestions as I was describing... See more

Rated 5 out of 5 stars

In the Nottingham store, me and my friend were warmly greeted by Jodie then taken for a bra fitting. She was professional and enthusiastic. Jodie helped us figure out our best bra styles. We both left... See more


Company details

  1. Sex Toy Store
  2. Erotic Clothing Store
  3. Lingerie Store
  4. Swimwear Store
  5. Underwear Store

Written by the company

Welcome to Ann Summers, the home of sexual pleasure, empowerment and unapologetic confidence. For over four decades, we’ve redefined what it means to feel sexy, powerful and fully in control of your pleasure. From seductive lingerie to the very latest in toy innovation, everything we create is designed to make you feel extraordinary, inside and out. Our lingerie is more than beautiful, it’s thoughtfully crafted to flatter, empower and excite. Whether you’re looking for elevated everyday styles with a sensual twist or provocative statement pieces to embrace your bolder side, each collection celebrates every curve, every shape and every desire. When it comes to pleasure, we’ve proudly led the revolution. As the authority in sexual wellbeing, we bring you world-class vibrators, innovative toys and pleasure enhancing accessories that turn solo or partnered play into unforgettable, confidence building experiences. From indulgent lubes and silky oils to sensual fragrances that heighten desire, every detail is designed with your pleasure in mind, helping you feel powerful, desired and in control. Because when it comes to pleasure, nobody does it quite like Ann Summers, where desire meets design, and confidence is always the sexiest thing you can wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

84K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(84,223)

2,787 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

The staff were lovely and helpful. Megan made me feel really comfortable during my bra fitting and answered any questions I had.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Nikki in maidstone done a bra fitting…

Nikki in maidstone done a bra fitting with me and she has made my confidence go sky high. She is an absolute credit to your company and iv already been back after my fitting to buy more sets. Thank you nikki for being so amazing.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Went into the brighton store and I’ve…

Went into the brighton store and I’ve generally never felt more welcomed before the staff are Amazing! Especially Rebecca who helped me with my first bra fitting she made me feel so comfortable and I didn’t feel judged one bit she helped choose a lovely set which I purchased and shown me other store products I wasn’t rushed one bit! I’d like to say thank you again for all the time she had spent with me and I’ll definitely be returning!

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience,the girls…

Absolutely amazing experience,the girls in the shop great advice. Listen to what we aimed for as a couple and directed us into the perfect shop xx

Cheers ladys see ya very soon.
Ps the Crotchless are amazing lol
Regards

Ian & Leanne

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

The worker Jessica was so friendly

The worker Jessica was so friendly. I came into the Lakeside store needing a bra fitting but was nervous and she was very helpful and kind. She showed me everything around the store and was very patient.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

I went to ann summers in the trafford centre…

I went to ann summers in the trafford centre, Emma and Amy were SO kind and helpful. I'm a bra sizing novice and they explained it to me really patiently. Mica helped my sister fit her bra too and helped her feel less anxious. Emma even gave me a birthday discount when i mentioned i was turning 22. Please be kind to those ladies in there. They work hard and are so kind to you when you're gracious. They also grow bunny ears occasionally!! And have incredible drip.

Love Bee

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Maggie from the Chelmsford

Maggie from the Chelmsford store was utterly fabulous! She was super attentive and helped me with a fitting. She spoke to me the whole time to make me feel completely comfortable, was just so kind, and was great at finding the perfect styles for me. Honestly, fittings can be awkward, but Maggie kept me laughing and made the whole thing a breeze. She is a credit to the team! Thanks, Maggie!

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

We visited the Mansfield store today…

We visited the Mansfield store today Annie was absolutely fantastic with my daughter for her 1st time bra fitting (12 years old) She explained everything she was going to do and was extremely friendly and professional. Annie made the whole experience excellent and stress free. Highly recommend to everyone. Thanks Annie... We will be back

September 5, 2026
Unprompted review

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